We attempt to authorize your credit card when you first place your order - in fact, we can't actually process your order until this pre-authorization is complete. If for some reason your credit card provider does not pre-authorize the charge from us, we'll let you know by sending you an email - typically within 24 hours. Your credit card is never billed until your order, or items in your order, have been processed and shipped.

We accept MasterCard, Visa and American Express. For your protection, all credit card information submitted is encrypted on our secure server.

Why didn't my credit card go through?

Sometimes, credit card pre-authorizations fail because of an incorrect expiry date or a mis-entered digit in a credit card number. If you've saved credit card information previously in your account settings, check to make sure the information is correct, then re-submit your order. If all your billing information looks correct, and your order fails to authorize, please contact your credit card provider for further assistance. Or, you can place your order again using a different credit card.