Last updated on September 10, 2007.
At Indigo Books & Music Inc. (operating Indigo, Chapters, Coles, Smithbooks,
World’s Biggest Bookstore and chapters.indigo.ca) the protection of your
personal information has always been a top priority. Indigo's Policy regarding
the collection, use and disclosure, if any, of personal information can be broken
down into the 10 principles covered in Canada's Personal Information Protection
and Electronic Documents Act ("PIPEDA"). See
Personal
Information for
a list of the types of personal information which we collect from you subject
to this Policy when you do business with us.
1. Accountability- Indigo is responsible for personal information under its control.
- We have designated a Privacy Officer who is accountable for our compliance with this Policy
and all applicable privacy laws.
- All Indigo employees are responsible for day-to-day compliance.
- When we use trusted third parties to act on our behalf by performing such functions as
fulfilling orders, delivering packages, processing credit card payments or providing customer
service, contractual or other appropriate means are used to ensure compliance by such third
parties with this Policy and all applicable privacy laws.
- Our website may contain links to other websites. We are not responsible
for the privacy practices of other web sites. We encourage our users to be
aware when they leave our site to read the privacy statements of each and every
web site that collects personally identifiable information. This Privacy Policy
applies solely to information collected by Indigo. Please review the Terms
of Use for
more information.
2. Identifying Purposes
- Unless the purpose is self-evident due to the nature of the transaction in question, Indigo
will identify the purposes for which personal information is collected at or before the time the
information is collected.
- The proposed purposes will be described in a reasonably understandable manner.
- An example of a self-evident purpose is requesting the name and address of the person
placing an order in order to ensure proper delivery.
- If you become a Registered User (as that term is defined in the Terms
of Use
then You choose what information you put in your profile, including contact
and personal information, pictures, interests and groups you join. And you
control the users with whom you share that information through the privacy
settings in your profile.
3. Consent
- We will collect, use or disclose your personal information only with your knowledge and
consent, except where required or permitted by law.
- Indigo will not make your consent a requirement to the supply of a product or a service
other than required to be able to supply the product or service.
- Consent can be express or, in some circumstances, implied, and given in writing, by using
or not using a check-off box, electronically, orally (in person or by telephone), or by your
conduct, such as use of a product or service.
- In determining the type of consent to obtain, Indigo will consider all relevant factors,
including the sensitivity of the information and your reasonable expectations.
- You may withdraw your consent at any time, on reasonable notice, subject to legal or
contractual restrictions. Indigo will inform you of the implications of doing so.
See Technology and Security
4. Limiting Collection
- The collection of personal information by Indigo will be limited to what is necessary for
the purposes which it identifies.
- We will collect personal information by fair and lawful means.
5. Limiting Use, Disclosure, and Retention
- Personal information will not be used or disclosed for purposes other than those for which
it was collected, except with your consent or as required or permitted by law.
- It will be retained only as long as necessary for these purposes or as required by law.
6. Accuracy
- We will keep your personal information as accurate, complete and up-to-date as necessary for
the purposes for which it is to be used.
7. Safeguards
- Indigo will protect personal information by security safeguards appropriate to the
sensitivity of the information, including through the use of the following measures:
physical (e.g., locked filing cabinets, restricted access, appropriate disposal of personal
information), organizational (e.g., security clearances, access only on a "need to know" basis),
technological (e.g., passwords, encryption) and training of employees.
See
Technology and Security.
8. Openness
- Information about our policies and practices relating to the management of personal
information will be made readily available to individuals.
9. Individual Access
- Upon request, Indigo will inform you of the existence, use and disclosure of personal
information relating to you, and give you access to that information. You have the right to
challenge the accuracy and completeness of your information and have it amended as appropriate.
- However, in certain circumstances permitted by law, this information will not be disclosed
to you. Some examples of these circumstances are information that contains references to other
individuals, that cannot be disclosed for legal, security or commercial proprietary reasons, or
that is subject to solicitor-client or litigation privilege.
- We do not knowingly collect or solicit personal information from
anyone under the age of seventeen or knowingly allow such persons to register.
If you are under the age of seventeen, please do not attempt to register or
send any information about yourself to us, including your name, address, telephone
number, or email address. In the event that we learn that we have collected
personal information from an individual under the age of seventeen, we will
remove that information as quickly as possible. If you believe that we might
have any information from or about a person under the age of seventeen, please
contact us.
10. Contacting us and/or Challenging Compliance
- For anything to do with this Policy, including questions or comments, or to challenge our
compliance with this Policy, please contact us as follows:
Privacy Officer
Indigo Books & Music Inc.
468 King Street West, Suite 500
Toronto, Ontario
M5V 1L8
email: privacyoff@indigo.ca
Indigo will inform individuals who make enquiries or lodge complaints about its enquiry or
complaint procedures, as applicable. If a complaint is found to be justified, we will take
appropriate measures, including, if necessary, amending our policies and practices.
Of course, this Policy is subject to PIPEDA and/or any other applicable privacy laws and
Indigo's right to change it at any time.