How do I know if my order went through?
There are many different ways to find out if your order went through - we'll confirm your order details once you submit your order, as well as via email. Here's how it works:

Thank-You Page
Once you select the "Checkout" button in your Shopping Bag and sign-in to your online account, you will be guided through a simple step-by-step checkout process. You're almost through Checkout when you see the Place Your Order page. Simply check to make sure that all the information is correct on this page, then click the "Place Your Order" button. You will then be taken to our Thank You page, which confirms that you have successfully completed your order and that we will process it shortly.

Please note: If you are paying for your order using a credit card and we encounter difficulties authorizing your card for the purchase, you will be notified by email. Credit card authorization failures will prevent your order from being processed.

Quick Order Confirmation Email
Immediately after successfully placing an order online, you'll receive an email confirming that you have placed an order with chapters.indigo.ca.

Order Confirmation Email
Several hours later, you will receive an order confirmation e-mail containing your complete order details and the order number assigned to your purchase. Please save this email - your order number is an important reference number in the event that you have questions or concerns regarding your order.

Shipping Notification Email
When your order is ready to ship, you'll receive a shipping confirmation email. This email will contain your shipping details and courier tracking information. Please use this tracking number to check on the delivery status of your order.

Find out more about completing a purchase or checking your order status.