Online Returns: Terms and Conditions
The following items are not returnable:
- Electronic gift certificates
- Gift Cards
- iREWARDS memberships
- Opened DVD/Kobo eReader or music product (unless damaged)
| I. |
Items that can be returned may be refunded up to 30 days from their shipment date.
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| II. |
Promotional discounts have no cash value and are not refundable.
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| III. |
We reserve the right to verify return product information before issuing a return credit
(i.e. confirming damaged product).
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| IV. |
We are not responsible for any damage that may occur during the return
shipment of your order.
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| V. |
Unless we made an error in order processing or shipping, return
shipping fees will apply. For your convenience, shipping charges will be automatically deducted
from your refund amount.
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| VI. |
Used and Rare Items are considered unique items. The
following rules apply:
- Used or Rare items are not refundable, except if the item is damaged or is incorrect. If so, please contact our customer service department at 1-800-832-7569, Monday through Friday, 9am to 7pm Eastern time
- All return shipping costs are the responsibility of the customer and chapters.indigo.ca will
not refund return shipping costs.
- We reserve the right to verify returned product information before issuing a refund.
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LIMITED WARRANTY- EXCEPT FOR THIS LIMITED PRODUCT WARRANTY, INDIGO BOOKS & MUSIC INC.
MAKES NO WARRANTY, REPRESENTATION, GUARANTEE OR CONDITION RESPECTING ANY NEW PRODUCT, WHETHER
EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANT
ABILITY, FITNESS FOR PURPOSE OR YEAR 2000 COMPLIANCE AND ANY SUCH WARRANTY, REPRESENTATION,
GUARANTEE OR CONDITION IS EXCLUDED. INDIGO BOOKS & MUSIC INC.'S SOLE RESPONSIBILITY FOR WARRANTY
CLAIMS IS LIMITED TO RETURN AND REFUND AS STATED ABOVE AND IN OUR RETURNS POLICY.
LIMITATION OF LIABILITY - IN NO EVENT WILL INDIGO BOOKS & MUSIC INC. BE LIABLE TO
CUSTOMER FOR ANY SPECIAL, DIRECT, INDIRECT CONSEQUENTIAL, INCIDENTAL EXEMPLARY OR PUNITIVE
DAMAGES, LOSSES, INJURY, COSTS OR EXPENSES OF ANY NATURE RELATED TO ANY PRODUCT. INDIGO BOOKS &
MUSIC INC.'S TOTAL LIABILITY FOR ANY CLAIMS, WHETHER IN CONTRACT, TORT, WARRANTY OR OTHERWISE
SHALL BE LIMITED TO THE PRICE OF SUCH PRODUCT PLUS CDN$5.00 SHIPPING CHARGES.
FOR FURTHER DETAILS REGARDING DISCLAIMER AND LIMITATION OF LIABILITY PLEASE REFER TO INDIGO'S
LEGAL STATEMENT.