The Integrated Accessibility Standards (Regulation 191/11) under the Accessibility for Ontarians with Disabilities Act, 2005 ("AODA"), came into force on July 1, 2011. The Regulation establishes standards to address barriers that persons with disabilities face in the following areas:
The requirements under these standards are not a replacement or substitute for the requirements of the Ontario Human Rights Code.
The purpose of this policy is to ensure that Indigo complies with the Government of Ontario's Integrated Accessibility Standards. Should you have any questions regarding this policy, please contact Indigo's Accessibility Office by e-mail at firstname.lastname@example.org or by telephone at 1-855-677-9770.
This policy applies to all of Indigo's Ontario employees, volunteers, agents and/or contractors who deal with people on behalf of Indigo.
Indigo is committed to creating an inclusive culture across the organization by preventing and removing barriers for person with disabilities. Where it is not possible to remove barriers, Indigo will make efforts to accommodate persons with disabilities in a timely, effective and suitable manner.
Indigo supports the principles of accessibility legislation.
As a large, private sector organization, Indigo's goal is to ensure accessibility for our employees and our customers. At Indigo, it is our promise to add joy to each customer's day whenever and however each customer interacts with us. As such, our employees, volunteers, agents and/or contractors aim to provide, to the best of their abilities, the same Indigo experience to all customers, including people with disabilities.
The following definitions, some of which are provided in the AODA and the Integrated Accessibility Standards Regulation, apply for the purposes of this policy:
Indigo will provide individualized workplace emergency response information to employees who have a Disability, if the Disability is such that the individualized information is necessary and Indigo is aware of an accommodation need due to the Disability. If an employee who has received individualized information requires assistance, Indigo will, with the employee's consent, provide the workplace emergency response information to the person designated by Indigo to provide assistance to the employee. Indigo will provide this workplace emergency response information as soon as practicable after Indigo becomes aware of the need for accommodation due to the Disability.
Indigo will review the individualized workplace emergency response information if the employee moves to a different location; when the employee's overall accommodation needs or plans are reviewed; and when Indigo reviews its general emergency response policies.
Through this AODA Integrated Accessibility Standards Policy and related accessibility policies, such as the Accessible Customer Service Policy, Indigo confirms our commitment to meet the needs of persons with disabilities in a manner consistent with legislative requirements.
Indigo will make these documents publicly available on its Internet Website and will provide them in an Accessible Format upon request.
To remain compliant, this policy will be reviewed at least annually and may be reviewed and/or revised more frequently in order to respond to business needs or legislative requirements.
Indigo will maintain a multi-year accessibility plan and review and update it once every five (5) years. The Plan will be available to the public and will be provided in an Accessible Format, upon request.
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