From the Publisher
- Pay brand-new
employees $2,000 to quit
- Make customer service
the responsibility of the entire company-not just a department
- Focus on company
culture as the #1 priority
- Apply research from
the science of happiness to running a business
- Help employees
grow-both personally and professionally
- Seek to change the
- Oh, and make money
too . . .
Sound crazy? It''s all standard operating procedure at Zappos, the
online retailer that''s doing over $1 billion in gross merchandise
sales annually. After debuting as the highest-ranking newcomer in
magazine''s annual "Best Companies to Work For"
list in 2009, Zappos was acquired by Amazon in a deal valued at
over $1.2 billion on the day of closing.
In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different
lessons he has learned in business and life, from starting a worm
farm to running a pizza business, through LinkExchange, Zappos, and
more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how
a very different kind of corporate culture is a powerful model for
achieving success-and how by concentrating on the happiness of
those around you, you can dramatically increase your own.
To learn more about the book, go to www.deliveringhappinessbook.com
About the Author
Tony Hsieh became involved with Zappos as an advisor and investor
in 1999, about two months after the company was founded. He
eventually joined Zappos full time in 2000.
Under his leadership, Zappos has grown gross merchandise sales from
$1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly
on customer service.
About the Book
Using anecdotes and stories from his own life experiences, and from other companies, Hsieh--CEO of Zappos, the online shoe retailer--provides concrete ways that companies can achieve unprecedented success.
Published: June 7, 2010
Publisher: Grand Central Publishing
The following ISBNs are associated with this title:
ISBN - 10: 0446563048
ISBN - 13: 9780446563048