Sholom Glouberman is a well-known health care expert – widely published and greatly appreciated by clients worldwide. He always expected that when he became a patient he would easily handle the system. What a shock he had! My Operation is the story of his experience as a patient. He tells it with the awareness of the expert and the growing anxiety and foreboding of the patient. His moving story is interspersed with the entire medical record of his stay. The contrasts between his intimate knowledge of the system, the impersonal record and the actual experience of being a patient make this a fascinating and illuminating read.

Sholom Glouberman is founding President of the Patients’ Association of Canada. He is also Philosopher in Residence at the Kunin Lunenfeld Applied Research Unit of Baycrest Centre for Geriatric Care, Adjunct Professor at the Universities of Toronto and McGill, and a past Fellow of the King’s Fund in London England . He has a BA from McGill and a Ph.D. in Philosophy from Cornell University .   He gained much of his experience in the health field in the trenches at the Royal Victoria Hospital in Montreal and the King’s Fund in London England . With that base, he became an advisor to doctors, nurses and managers in Canada and internationally. He has designed and directed innovative management programs at the King’s Fund in England and at McGill University in Montreal . He directed the health policy think tank at the Canadian Policy Research Networks. His experience as a patient, however, brought an entirely new perspective to his thinking and in recent years he has focused increasingly on the nature of the patient’s role in health care.   Sholom has spoken widely in Europe, throughout North America and in Australia . His books and papers are in the areas of complex health systems, health in cities, health care reform and the health care experience. His experience as patient is detailed in his latest book My Operation . He is currently at work with many colleagues on the launch and development of the Patients’ Association of Canada.