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SwitchPoints: Culture Change on the Fast Track to Business Success

Average rating: 4/5

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SwitchPoints: Culture Change on the Fast Track to Business Success

by Judy Johnson, Les Dakens, Peter Edwards

John Wiley & Sons | September 16, 2008 | Hardcover

SwitchPoints is the inspiring story of how Canadian National Railway (CN) advanced from good to great in a few short years-becoming North America''s top-performing railroad and a favorite with of corporate customers and investors. In it, the authors reveal how company-wide culture change propelled this aging transportation giant to become the profitable powerhouse it is today. Rich with insights and anecdotes, SwitchPoints offers lessons that can be applied to any organization seeking to improve the bottom line by improving their culture.

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Reviews

    • Was this review
      helpful to you?

    Rating: 5/5

    Very helpful to Board Directors

    Brenda Drinkwalter

    3 years ago

    As Chair of an HR Committee, Switchpoints is an easy read and very helpful to all
    of us as Board members as we engage in strategic planning with our
    organizations. It does a very good job of illustrating the importance of
    paying attention to the corporate culture change that must take place  in
    the planning period in order that an organization remain competitive and
    shows in very practical terms how this drives shareholder value.

    • Was this review
      helpful to you?
    Brian Hagan

    Rating: 5/5

    Fascinated by the Results...

    Brian Hagan

    3 years ago

    As a health and safety professional that has used behavioural sciences to improve health and safety performance in a high risk environment, I was fascinated by the results achieved by CN. The book substantiated my belief that the application of behavioural sciences to all aspects of an organization can result in increases in many areas.

    • Was this review
      helpful to you?

    Rating: 4/5

    Impressive and insightful

    John Kuypers

    3 years ago

    A very well written summary of the kind of vision, strategy and practical approaches needed to change a company from good to great, as they say. The story alone of how to operate a railroad in the 21st century makes for a great read. Highly recommended.

    • Was this review
      helpful to you?

    Rating: 5/5

    A point of Leverage

    Andrew Mittag

    3 years ago

    To me the ABC's seemed intuitively obvious. The challenge, and I expect the fun was the buy-in and implementation. The only other company where I have seen this done successfully was Koch Industries where the organization was immersed in Market Based Management (MBM). It takes a combination of focus, determination, and patience, assuming of course that the buyin has taken place.

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Details

From the Publisher

SwitchPoints is the inspiring story of how Canadian National Railway (CN) advanced from good to great in a few short years-becoming North America''s top-performing railroad and a favorite with of corporate customers and investors. In it, the authors reveal how company-wide culture change propelled this aging transportation giant to become the profitable powerhouse it is today. Rich with insights and anecdotes, SwitchPoints offers lessons that can be applied to any organization seeking to improve the bottom line by improving their culture.

From the Jacket

Praise for SwitchPoints

"SwitchPoints is great reading for anyone in a leadership role. The lessons on theimportance of culture are clear and transferable. I highly recommend this book." -William R. Johnson, Chairman, President, and CEO, H.J. Heinz Company

"Any successful service business is the result of both sound management and good leadership-qualities epitomized by Hunter Harrison and the team that transformed CN from an economic laggard to the leader in its field." -Frederick W. Smith, Chairman and CEO, FedEx Corporation

"SwitchPoints is a fascinating account of how the proper use of resources and technologies can be beneficial to everyone, including workers. The sweeping changes at CN Rail were awkward and difficult to accept at first, but have influenced the renewal of rail transport across the continent." -Buzz Hargrove, National President, Canadian Auto Workers

"SwitchPoints is a powerful blueprint for transformational change for any leader who faces seemingly insurmountable organizational challenges, including the one to either perish or persist." -John Dineen, President and CEO, GE - Transportation

"The transformation of Canadian National Railway from industry laggard to industry leader is a remarkable story. SwitchPoints offers a fascinating look at how Hunter Harrison led the CN team to accomplish that transformation." -Wick Moorman, CEO, Norfolk Southern Corporation

About the Author

Judy Johnson, PhD, a Partner with the Continuous Learning Group (CLG), applies behavioral science to help leaders create environments that dramatically improve organizational performance and profitability. Johnson coaches executives on personal leadership and executing strategies through pinpointing key behaviors that lead to success.

Les Dakens, retired Senior Vice President of People for CN, was responsible for strategic direction of CN''s Human Resources and Labour Relations in North America and worldwide. Prior to joining CN, Dakens was Vice President of Human Resources for the North American division of the H.J. Heinz Company.

Peter Edwards, Vice President of Human Resources for CN, is responsible for human resources, culture change, implementation, leadership, and organizational development. He assisted CN''s CEO in writing two landmark books for employees and designed CN''s "Railroad MBA" program.

Edward (Ned) Morse, a Senior Partner with CLG, offers three decades of experience helping Fortune 500 executives develop and implement business-critical strategies. Morse has worked with clients in transportation, petrochemicals, food service, healthcare, engineering, telecommunications, insurance, pharmaceuticals, and retail.

Hardcover

254 Pages, 16.05 x 23.3 x 2.63 CM

September 16, 2008

John Wiley & Sons

English


0470283831
9780470283837

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