This book is an absolute must for anyone looking to leverage the
web and build online community. Written by two of the foremost
experts in the field it explains, in accessible prose, how to
enhance trust and reputation via digital channels. In addition to
actionable takeaways for the reader, Brogan and Smith are careful
to point out pitfalls and behavioural landmines to avoid.
This is a FIRST RATE work that any professional, regardless of
industry, should read. One of the best books I have read on the
subject .