Best Practices In Customer Service

by Ron Zemke
Editor John A. Woods

Amacom | July 14, 2003 | Trade Paperback

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<html> <head> </head> <body> <p> " Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on... </p> <p> </p> <p> Best Practices in Customer Service is a one-stop resource designed to help anyone involved in customer service answer these questions and more. </p> <p> </p> <p> With 35 chapters written by customer service experts, it illustrates best practices in customer service and provides the tools readers need to implement those practices in their own companies. From classic issues like customer retention to contemporary concerns like providing customer service on the Internet, it helps readers: </p> <p> </p> <p> * fully understand the connection between excellent customer service and organizational performance </p> <p> * deliver a higher level of customer service at a lower cost </p> <p> * develop a customer base that fuels growth and profitability." </p> </body> </html>

Format: Trade Paperback

Dimensions: 425 pages, 10 × 7 × 1.13 in

Published: July 14, 2003

Publisher: Amacom

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0814470289

ISBN - 13: 9780814470282

Appropriate for ages: 17

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– More About This Product –

Best Practices In Customer Service

by Ron Zemke
Editor John A. Woods

Format: Trade Paperback

Dimensions: 425 pages, 10 × 7 × 1.13 in

Published: July 14, 2003

Publisher: Amacom

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0814470289

ISBN - 13: 9780814470282

From the Publisher

&lt;html> &lt;head> &lt;/head> &lt;body> &lt;p> " Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on... &lt;/p> &lt;p> &lt;/p> &lt;p> Best Practices in Customer Service is a one-stop resource designed to help anyone involved in customer service answer these questions and more. &lt;/p> &lt;p> &lt;/p> &lt;p> With 35 chapters written by customer service experts, it illustrates best practices in customer service and provides the tools readers need to implement those practices in their own companies. From classic issues like customer retention to contemporary concerns like providing customer service on the Internet, it helps readers: &lt;/p> &lt;p> &lt;/p> &lt;p> * fully understand the connection between excellent customer service and organizational performance &lt;/p> &lt;p> * deliver a higher level of customer service at a lower cost &lt;/p> &lt;p> * develop a customer base that fuels growth and profitability." &lt;/p> &lt;/body> &lt;/html>

About the Author

&lt;html> &lt;head> &lt;/head> &lt;body> &lt;p> " RON ZEMKE (Minneapolis, MN) is president of Performance Research Associates and co-author of AMACOM''s Knock Your Socks Off Service series. &lt;/p> &lt;p> &lt;/p> &lt;p> JOHN A. WOODS (Madison, WI) is president of CWL Publishing Enterprises, a business book developer specializing in quality management." &lt;/p> &lt;/body> &lt;/html>

From Our Editors

Best Practices in Customer Service is a collection of 35 chapters written by consumer experts. Learn about delivering great customer service building long-term relationships with customers. This comprehensive guide covers a variety of issues from developing high-quality, low-cost service to providing customer service on the Internet.

Appropriate for ages: 17

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