Crisis Communications: A Casebook Approach

by Kathleen Fearn-banks

Routledge | January 1, 1996 | Trade Paperback

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No company, organization, or individual whose livelihood depends on public reaction can afford to function without a crisis management/communications plan. Yet, many large fully-staffed corporations still have no such plans. Management and public relations in these companies are likely to say they acknowledge the need for such a plan; however, they either lack the manpower or the expertise to develop a crisis plan. So, they think positively and hope that the inevitable will never occur until the economy improves and they can hire someone with crisis planning expertise.

Various public relations and crisis communication theories suggest attributes and characteristics of programs that are likely either to prevent crises or enable organizations to recover from crises more swiftly than organizations without those characteristics. In fact, negative thinking is the appropriate stance in crisis management. This book shows that if an organization''s leaders think and plan for the worst case scenario, they will come out of a crisis in better condition than they would otherwise. It shows individuals how to prepare themselves and their organizations to cope with crises that may occur, and offers strategies and tactics to be used during a crisis. It provides this information via examinations of the experiences of public relations professionals in crises -- what they did, what they wished they had done, and what hampered their progress.

This volume of case studies demonstrates problems that can turn into crises, and crises, if not handled effectively, that can become catastrophes. The chapters include:
* descriptions of the skills needed to communicate effectively in a crisis;
* a how-to manual on developing and implementing a crisis communication plan;
* some causes of crises -- rumor, sensationalized and irresponsible news coverage, and the non-expert expert;
* tips on how to work with -- rather than in conflict with -- the media and lawyers; and
* narrated case studies of how public relations professionals used communication in several kinds of crises.

Format: Trade Paperback

Dimensions: 344 pages, 9.02 × 5.98 × 0.68 in

Published: January 1, 1996

Publisher: Routledge

The following ISBNs are associated with this title:

ISBN - 10: 0805819223

ISBN - 13: 9780805819229

Found in: Business Communication, Reference and Language

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– More About This Product –

Crisis Communications: A Casebook Approach

by Kathleen Fearn-banks

Format: Trade Paperback

Dimensions: 344 pages, 9.02 × 5.98 × 0.68 in

Published: January 1, 1996

Publisher: Routledge

The following ISBNs are associated with this title:

ISBN - 10: 0805819223

ISBN - 13: 9780805819229

Table of Contents

Contents: Preface. The Nature of Crises. The Crisis Communications Plan. Crisis Makers. Managing a Crisis. Product Tampering Crises. Environmental Crises. Natural Disasters. Crises of Violence. Celebrities and Crises.

From the Publisher

No company, organization, or individual whose livelihood depends on public reaction can afford to function without a crisis management/communications plan. Yet, many large fully-staffed corporations still have no such plans. Management and public relations in these companies are likely to say they acknowledge the need for such a plan; however, they either lack the manpower or the expertise to develop a crisis plan. So, they think positively and hope that the inevitable will never occur until the economy improves and they can hire someone with crisis planning expertise.

Various public relations and crisis communication theories suggest attributes and characteristics of programs that are likely either to prevent crises or enable organizations to recover from crises more swiftly than organizations without those characteristics. In fact, negative thinking is the appropriate stance in crisis management. This book shows that if an organization''s leaders think and plan for the worst case scenario, they will come out of a crisis in better condition than they would otherwise. It shows individuals how to prepare themselves and their organizations to cope with crises that may occur, and offers strategies and tactics to be used during a crisis. It provides this information via examinations of the experiences of public relations professionals in crises -- what they did, what they wished they had done, and what hampered their progress.

This volume of case studies demonstrates problems that can turn into crises, and crises, if not handled effectively, that can become catastrophes. The chapters include:
* descriptions of the skills needed to communicate effectively in a crisis;
* a how-to manual on developing and implementing a crisis communication plan;
* some causes of crises -- rumor, sensationalized and irresponsible news coverage, and the non-expert expert;
* tips on how to work with -- rather than in conflict with -- the media and lawyers; and
* narrated case studies of how public relations professionals used communication in several kinds of crises.

From Our Editors

This book shows that if an organization's leaders think and plan for the worst case scenario, they will come out of a crisis in better condition than they would otherwise. It shows individuals how to prepare themselves and their organizations to cope with crises that may occur, and offers strategies and tactics to be used during a crisis. It includes instructive case studies of public relations professionals in crises: what they did, what they wished they had done, and what hampered their progress.
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