Dealing with Difficult People In a Week A Teach Yourself Guide

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Dealing with Difficult People In a Week A Teach Yourself Guide

by Brian Salter, Naomi Langford-Wood

McGraw-Hill Education | August 17, 2012 | Trade Paperback |

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Learn to deal with difficult people in just seven days and advance your career!

Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, Dealing with Difficult People In a Week quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers.
The highly motivational ''in a week'' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.
So what are you waiting for--let this book put you on the fast track to success!

Format: Trade Paperback

Dimensions: 4.72 × 7.48 × 0.39 in

Published: August 17, 2012

Publisher: McGraw-Hill Education

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 144415883X

ISBN - 13: 9781444158830

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Dealing with Difficult People In a Week A Teach Yourself Guide

Dealing with Difficult People In a Week A Teach Yourself Guide

by Brian Salter, Naomi Langford-Wood

Format: Trade Paperback

Dimensions: 4.72 × 7.48 × 0.39 in

Published: August 17, 2012

Publisher: McGraw-Hill Education

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 144415883X

ISBN - 13: 9781444158830

Table of Contents

Sunday: Understanding yourself / Monday: Different styles of behaviour / Tuesday: Coping with different problem people / Wednesday: Managing conflict situations / Thursday: Basic communications skills and body language / Friday: How to say ''no'' and deal with difficult clients / Saturday: You're in control now

From the Publisher

Learn to deal with difficult people in just seven days and advance your career!

Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, Dealing with Difficult People In a Week quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers.
The highly motivational ''in a week'' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.
So what are you waiting for--let this book put you on the fast track to success!

About the Author

Brian Salter and Naomi Langford-Wood are business and communication specialists, consultants and speakers on the international conference circuit. Together, they have also coauthored more than 16 business books.

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