Format: Kobo Edition (eBook)
Published: July 6, 2012
Publisher: Hodder & Stoughton
The following ISBNs are associated with this title:
ISBN - 10: 1444158856
ISBN - 13: 9781444158854
From the Publisher
The ability to deal with difficult people is crucial to anyone who
wants to advance their career.
Written by Brian Salter and Naomi Langford-Wood, leading experts on
dealing with difficult people as both coaches and practitioners,
this book quickly teaches you the insider secrets you need to know
to in order to overcome the barriers presented by difficult
colleagues or customers.
The highly motivational 'in a week' structure of the book provides
seven straightforward chapters explaining the key points, and at
the end there are optional questions to ensure you have taken it
all in. There are also cartoons and diagrams throughout, to help
make this book a more enjoyable and effective learning
So what are you waiting for? Let this book put you on the fast
track to success!