BECAUSE YOUR MONEY BELONGS IN YOUR WALLET.
What do you do as a consumer when you disagree with a bill or a
service charge you're asked to pay? When faced with a mysterious
charge, unexpected or unfair fees, or a poor quality product or
service, you've got a choice. You can roll over and part with your
hard-earned money or you can fight back.
Consumer advocate Ellen Roseman takes you through the most
common problems you may encounter with your everyday banking,
credit, telecom, travel and retail transactions. She tells you how
to detect corporate tricks, how to resolve your complaints and how
to get your money back.
You'll learn how to avoid falling into consumer traps, how to
get the best service from the companies you deal with and how to
say goodbye to the companies that don't treat you well. With
real-life stories, examples and contributions from specialists on a
variety of topics, Fight Back covers:
- Banking: Get the best rates on savings and
mortgages, and avoid service charges and penalties
- Credit issues: Get mistakes off your credit
report, improve your credit score and get the best credit card
- Telecom: Tame your bills or even cancel them
by breaking free from the big companies
- Travel: Avoid trip-wrecking disputes with
airlines, hotels, car rentals, cruises, travel insurance and travel
- Retail: Get refunds, avoid online fraud,
understand extended warranties and fight price errors
- Car and Home: Get value from your biggest
purchases and guard against lemon cars, unfair leasing charges, and
- Communication: Learn the skills you need to
write effective complaint letters, use social media and pursue a
company in court.