Flawless Consulting: A Guide to Getting Your Expertise Used

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Flawless Consulting: A Guide to Getting Your Expertise Used

by Peter Block

Wiley | March 15, 2011 | Hardcover

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This Third Edition to Peter Block''s Flawless Consulting addresses business changes and new challenges since the second edition was written ten years ago. It tackles the challenges next-generation consultants face, including more guidance on how to ask better questions, dealing with difficult clients, working in an increasingly virtual world, how to cope with complexities in international consulting, case studies, and guidelines on implementation. Also included are illustrative examples and exercises to help you cement the guides offered.

Format: Hardcover

Dimensions: 370 pages, 9.6 × 7.3 × 0.96 in

Published: March 15, 2011

Publisher: Wiley

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0470620749

ISBN - 13: 9780470620748

Found in: Consulting

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– More About This Product –

Flawless Consulting: A Guide to Getting Your Expertise Used

by Peter Block

Format: Hardcover

Dimensions: 370 pages, 9.6 × 7.3 × 0.96 in

Published: March 15, 2011

Publisher: Wiley

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0470620749

ISBN - 13: 9780470620748

Table of Contents

What''s New. 1 A Consultant by Any Other Name . . . Some Definitions and Distinctions. Consulting Skills Preview. The Promise of Flawless Consultation. 2 Techniques Are Not Enough. Beyond Content. The Consultant''s Assumptions. The Consultant''s Goals. Roles Consultants Choose. Collaboration and the Fear of Holding Hands. Stating the Client''s Involvement––Step by Step. Checklist # 1. Assessing the Balance of Responsibility. 3 Flawless Consulting. Being Authentic. Completing the Requirements of Each Phase. Results. Accountability. The Right to Fail. 4 Contracting Overview. Contracting––The Concept and the Skill. Contracting Skills. Elements of a Contract. Checklist # 2. Analyzing One of Your Contracts. Ground Rules for Contracting. 5 The Contracting Meeting. Who Is the Client? Navigating the Contracting Meeting. When You Get Stuck. The Problem with Saying No. Contracting Checkpoint. Checklist #3. Planning a Contracting Meeting. Selling Your Services––Good Selling Is Good Contracting. The Meeting As a Model of How You Work. Closing the Contracting Meeting. After the Contracting Meeting. Checklist # 4. Reviewing the Contracting Meeting. 6 The Agonies of Contracting. Dealing with Low Motivation. Ceaselsss Negotiation––The Shifting Tide of Your Role. Some Other Specific Agonies. The Virtual World. 7 The Internal Consultant. Important Differences between Internal and Externam Consultants. Triangles and Rectangles. 8 Understanding Res
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From the Publisher

This Third Edition to Peter Block''s Flawless Consulting addresses business changes and new challenges since the second edition was written ten years ago. It tackles the challenges next-generation consultants face, including more guidance on how to ask better questions, dealing with difficult clients, working in an increasingly virtual world, how to cope with complexities in international consulting, case studies, and guidelines on implementation. Also included are illustrative examples and exercises to help you cement the guides offered.

From the Jacket

Praise for the third edition of Flawless Consulting

"Consulting at its best is about action and interaction, relationships and results. In a highly readable guide that is both inspirational and practical, Peter Block leads consultant and client together through a proven approach to realize their future."
—Samuel R. Strickl and chief financial and administrative officer, Booz Allen Hamilton

"Surpasses the high standards of relevance, clarity, and wisdom characteristic of previous versions. . . . Whether one''s consulting experience spans five years or fifty, there is a great deal in this new edition to prompt us to reflect on our own practice and to discuss with colleagues."
—Roger Harrison, independent consultant and author of Consultant''s Journey: A Dance of Work and Spirit and The Collected Papers of Roger Harrison

"Peter Block has written a masterful third edition of his masterpiece, Flawless Consulting. Important additions to the third edition are the strength-based strategies that many are beginning to use . . . in solving seemingly intractable problems in health care and other industries. They are featured in a new Chapter Twelve and form a common thread that runs through this entire path-breaking book."
—Jon C. Lloyd, MD, FACS senior associate, Positive Deviance Initiative; clinical advisor, Plexus Institute

"Peter''s masterwork, Flawless Consulting, has been my go-to guide since the first edition. . . . Flawless Consulting is not just a practical, useful, and inviting book for practitioners. It''s all those things, but it''s also a book about some of the most vexing issues we face when consulting to organizations—issues of resistance, truth, doubt, vulnerability, and accountability. If you find yourself giving advice to people making choices, then this book is a must-have for you. Buy it today, use it tomorrow."
—Jim Kouzes, award-winning coauthor of the best-selling The Leadership Challenge and The Truth About Leadership, and Dean''s Executive Professor of Leadership, Leavey School of Business, Santa Clara University

"My company uses this book as our primary guide to consultant skills. Interestingly, our most experienced consultants value the insights from Flawless Consulting the most. It has made a big difference in how we think about and work with clients."
—TØnnes Ingebrigtsen, CEO, mnemonic as

About the Author

Peter Block is an author and consultant whose work is about empowerment, stewardship, chosen accountability, and the reconciliation of community. He is the author of several best-selling books, including the first two editions of Flawless Consulting, Stewardship, Community, and The Empowered Manager. He is a partner in Designed Learning, a training company that offers his personally designed workshops that help to build the skills outlined in his books.

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