Foundations of Lodging Management

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Foundations of Lodging Management

by Allisha A. Miller, David K. Hayes, Jack D. Ninemeier

Pearson Education | February 28, 2011 | Hardcover

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Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. KEY FEATURES: With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives and expanded discussion of revenue optimization.

Format: Hardcover

Dimensions: 456 pages, 4.29 × 3.35 × 0.28 in

Published: February 28, 2011

Publisher: Pearson Education

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0132560895

ISBN - 13: 9780132560894

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– More About This Product –

Foundations of Lodging Management

by Allisha A. Miller, David K. Hayes, Jack D. Ninemeier

Format: Hardcover

Dimensions: 456 pages, 4.29 × 3.35 × 0.28 in

Published: February 28, 2011

Publisher: Pearson Education

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0132560895

ISBN - 13: 9780132560894

About the Book

Written in an easy-to-read, easy-to-understand style, ""Foundations of Lodging Management, 2e""explores how the lodging industry and the hotels in the industry operate. KEY FEATURES: With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives, expanded discussion of revenue optimization, and an updated Front Office Simulation that helps students learn how to manage a hotel's front office and better understand the complexity of the entire property.

Table of Contents

1.¿¿¿¿¿ Introduction to the Lodging Industry

2.¿¿¿¿¿ The Structure of the lodging Industry

3.¿¿¿¿¿ Guest Service in the Lodging Industry

4.¿¿¿¿¿ Managing Lodging Operations

5.¿¿¿¿¿ Staffing the Lodging Operation

6.¿¿¿¿¿ The Front Office Department

7.¿¿¿¿¿ The Sales and Marketing Department

8.¿¿¿¿¿ The Housekeeping Department

9.¿¿¿¿¿ The Maintenance Department

10.¿ Food and Beverage Operations: Limited Service Hotels

11.¿ Food and Beverage Operations: Full-Service Hotels

12.¿ The Accounting Department

13.¿ Safety and Security

14.¿ Careers in the Lodging Industry

From the Publisher

Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. KEY FEATURES: With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives and expanded discussion of revenue optimization.

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