Hotel Operations Management

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Hotel Operations Management

by David K. Hayes, Jack D. Ninemeier

Pearson Education | December 30, 2005 | Trade Paperback |

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Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel¿s-and their own-ultimate success. KEY TOPICS This unique approach addresses all of the operating departments of a full-service hotel-Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance-from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities. For current and future hotel general managers, and hotel department heads-i.e., executive housekeepers, directors of sales, controllers, and front office managers.

Format: Trade Paperback

Dimensions: 592 Pages, 7.87 × 9.45 × 1.18 in

Published: December 30, 2005

Publisher: Pearson Education

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0131711490

ISBN - 13: 9780131711495

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– More About This Product –

Hotel Operations Management

by David K. Hayes, Jack D. Ninemeier

Format: Trade Paperback

Dimensions: 592 Pages, 7.87 × 9.45 × 1.18 in

Published: December 30, 2005

Publisher: Pearson Education

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0131711490

ISBN - 13: 9780131711495

About the Book

Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel's- and their own- ultimate success. KEY TOPICS This unique approach addresses all of the operating departments of a full-service hotel- Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance- from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities. For current and future hotel general managers, and hotel department heads- i.e., executive housekeepers, directors of sales, controllers, and front office managers.

Table of Contents

Chapter 1 - The Hotel Industry: Overview and Professional Career Opportunities

 

Chapter 2 - The Hotel General Manager

 

Chapter 3 - Management, Supervision and Service Skills for the G.M.

 

Chapter 4 - Human Resources

 

Chapter 5 - Accounting


Chapter 6 - Revenue Management


Chapter 7 - Sales and Marketing


Chapter 8 - The Front Office


Chapter 9 - Housekeeping

 

Chapter 10 - Food and Beverage


Chapter 11 - Facility Engineering and Maintenance


Chapter 12 - Safety and Property Security

 

Chapter 13 - Franchise Agreements and Management Contracts


Chapter 14 - Purchasing a Hotel


Chapter 15 - Managing in the Global Hotel Industry

From the Publisher

Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel¿s-and their own-ultimate success. KEY TOPICS This unique approach addresses all of the operating departments of a full-service hotel-Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance-from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities. For current and future hotel general managers, and hotel department heads-i.e., executive housekeepers, directors of sales, controllers, and front office managers.

From the Jacket

Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel¿s-and their own-ultimate success. KEY TOPICS This unique approach addresses all of the operating departments of a full-service hotel-Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance-from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities. For current and future hotel general managers, and hotel department heads-i.e., executive housekeepers, directors of sales, controllers, and front office managers.
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