Human Resources Management In The Hospitality Industry

by David K. Hayes, Jack D. Ninemeier

Wiley | March 7, 2008 | Hardcover

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This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry.

Format: Hardcover

Dimensions: 504 pages, 9.31 × 7.78 × 1.24 in

Published: March 7, 2008

Publisher: Wiley

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0470084804

ISBN - 13: 9780470084809

Found in: Industries and Professions

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– More About This Product –

Human Resources Management In The Hospitality Industry

by David K. Hayes, Jack D. Ninemeier

Format: Hardcover

Dimensions: 504 pages, 9.31 × 7.78 × 1.24 in

Published: March 7, 2008

Publisher: Wiley

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0470084804

ISBN - 13: 9780470084809

About the Book

This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, "Human Resources Management in the Hospitality Industry" focuses on the unique HR dilemmas you face in the hospitality industry.

Table of Contents

Preface. PART I: OVERVIEW OF HUMAN RESOURCES MANAGEMENT. Chapter 1: Introduction to Human Resources in the Hospitality Industry. Overview of Hospitality Industry. Managing Human Resources in the Organization. Human Resources Activities. Diversity in the Hospitality Workplace. Specific Human Resources Responsibilities. Human Resources Terms. For Your Consideration. Case Study: Human Resources Management in Action. Internet Activities. Endnote. Chapter 2: The Legal Environment of Human Resources Management. Employment Law. The Government’s Role in the Management of Human Resources. A Manager’s Review of Significant Employment Legislation. The International Legal Environment for Multinational Hospitality Companies. The Special Role of the Hospitality Unit Manager. Human Resources Terms. For Your Consideration. Case Study: Human Resources Management in Action. Internet Activities. Chapter 3: Human Resources Management: Policies and Procedures. HR Policy and Procedures Activities. Steps in HR Policy and Procedures Development. Review for Legal Compliance. Applying Advanced Technology to HR Policies and Procedures. HR Policies and Procedures Documentation and Record Keeping. Human Resources Terms. For Your Consideration. Case Study: Human Resources Management in Action. Internet Activities. PART II: SECURING HUMAN RESOURCES. Chapter 4: Employee Recruitment and Selection. Factors Affecting Recruiting Efforts. The Search for Qualified Employees. Factors Affecting Sel
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From the Publisher

This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry.

From the Jacket

A comprehensive guide to managing human resources in the hospitality industry

Managing human resources in the hospitality industry presents special challenges, including highly diverse employee backgrounds and roles, an ever-present focus on guest services, and organizational structures that often diverge from generic corporate models. By making such industry-specific concerns the cornerstone of its approach, Human Resources Management in the Hospitality Industry provides the definitive guide to successfully employing people in a hospitality organization.

The book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues.

Throughout the book, Human Resources Management in the Hospitality Industry focuses on unique HR dilemmas faced by managers in the hospitality industry, including:

  • Understanding the needs of a broad employee group, from hourly workers with tip credit eligibility questions to high-level accountants ensuring Sarbanes-Oxley compliance

  • How hospitality managers who must act as one-person HR departments can make effective decisions and understand the consequences to themselves, their workers, and employers

  • Working with labor unions in the hospitality industry using the labor-related legislation that affects the industry

  • Managing employees in a global hospitality enterprise

    Practical and realistic case studies and numerous examples from various hospitality operations bring the material alive. Internet activities, learning objectives, "It''s the Law" features, current events discussions, review questions, and other important features also help create a dynamic learning experience for readers.

    Written by two authors experienced in both hospitality management and education, Human Resources Management in the Hospitality Industry represents the most comprehensive, technically accurate, and valuable resource available on the topic.

About the Author

David K. Hayes, PhD, is the managing owner of the full-service Clarion Hotel and Conference Center in Lansing, Michigan.

Jack D. Ninemeier, PhD, is a professor in The School of Hospitality Business at Michigan State University.

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