Lead with LUV: A Different Way to Create Real Success

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Lead with LUV: A Different Way to Create Real Success

by Colleen Barrett, Ken Blanchard

Pearson Education | November 29, 2010 | Hardcover

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Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company''s founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." She is Colleen Barrett, President Emeritus of Southwest Airlines.Lead with LUVis an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author ofThe One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and how it can help you achieve truly amazing levels of performance. Discover:

  • What "love" really means in the organizational context.
  • Why leading with love is not "soft" management!
  • How to use redirection and tough love to handle inappropriate behavior or performance.
  • Why "servant leadership" is love in action, and how to make it work.
  • How to build the compelling vision and culture that sustains leadership with love.

Format: Hardcover

Dimensions: 192 pages, 8.1 × 5.6 × 0.8 in

Published: November 29, 2010

Publisher: Pearson Education

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0137039743

ISBN - 13: 9780137039746

Found in: Management and Leadership

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– More About This Product –

Lead with LUV: A Different Way to Create Real Success

by Colleen Barrett, Ken Blanchard

Format: Hardcover

Dimensions: 192 pages, 8.1 × 5.6 × 0.8 in

Published: November 29, 2010

Publisher: Pearson Education

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0137039743

ISBN - 13: 9780137039746

About the Book

For decades, Southwest has been the airline of choice for travelers, employers, and investors. Why? Its leaders lead with love. Now, Southwest president emeritus Barrett and author Blanchard ("The One Minute Manager") reveal why that's the most powerful way to lead, and how it can help managers achieve amazing results.

Table of Contents

Foreword     xi

 

What Is Leadership?     2

Celebrating Successes     7

Having Mentors     13

Servant Leadership is Love in Action     21

Understanding Servant Leadership     25

The Triple Bottom Line     28

    Employer of Choice     34

    Provider of Choice     39

    Investment of Choice     51

Making Unions Your Business Partners     58

Citizen of Choice     60

A Compelling Vision     62

    A Significant Purpose     64

    A Picture of the Future     67

    Clear Values     71

What Makes Servant Leadership Work?     94

Defining Love     104

Maintaining a Strong Culture     125

Differences Between Self-Serving and Servant Leaders     131

Final Words     134

Epilogue     144

Endnotes     146

LUV Notes     151

About theLeading at a Higher Level Series    154

About the Authors     157

From the Publisher

Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company''s founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." She is Colleen Barrett, President Emeritus of Southwest Airlines.Lead with LUVis an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author ofThe One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and how it can help you achieve truly amazing levels of performance. Discover:

  • What "love" really means in the organizational context.
  • Why leading with love is not "soft" management!
  • How to use redirection and tough love to handle inappropriate behavior or performance.
  • Why "servant leadership" is love in action, and how to make it work.
  • How to build the compelling vision and culture that sustains leadership with love.

From the Jacket

 Foreword by Herb Kelleher, Founder of Southwest Airlines

 

Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Customers were loyal, employees loved to work there, and it was profitable year after year--for decades.

 

Colleen Barrett began her career as an executive secretary, yet Southwest Airlines'' founder chose her to succeed him as president. When asked why, he said, “Because she knows how to love people to success.”

 

Lead with LUVis an extraordinary, wide-ranging conversation between Barrett and Ken Blanchard, the legendary author ofThe One Minute Manager. Together, they reveal why leading with love is the most powerful way to lead, how to make it work, and how it can help you achieve unprecedented business performance.

 

It''s not about being “soft”!

What leading with love really means in the organizational context

 

The real meaning of “servant leadership”

Love in action: how to make it work

 

Handling inappropriate behavior or performance

“Tough love,” redirection, and when to “share” your nonperformers

 

Sustaining leadership with love

Building the right vision and culture--and keeping them for the long haul

 

 

About the Author

Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. He is the coauthor of several bestselling books, including the blockbuster international bestseller The One Minute Manager and the giant business bestsellers Leadership and the One Minute Manager , Raving Fans , and Gung Ho! His books have combined sales of more than 18 million copies in more than twenty-five languages. In 2005, Ken was inducted into Amazon''s Hall of Fame as one of the top twenty-five bestselling authors of all time.   Ken is the chief spiritual officer of The Ken Blanchard Companies, an international management training and consulting firm. He is also cofounder of Lead Like Jesus Ministries, a nonprofit organization dedicated to inspiring and equipping people to be Servant Leaders in the marketplace.   Colleen Barrett is currently President Emeritus of Southwest Airlines Co., a high-frequency, low-fare, point-to-point airline that prides itself on its excellent Customer Service qualities. Prior to stepping down as the Company''s President on July 15, 2008, Colleen oversaw management, Leadership, and budget responsibilities for the following areas/ groups: Marketing, Corporate Communications, People (Human Resources), Customer Relations & Rapid Rewards, Labor & Employee Relations, Reservations, Corporate Security, Culture activities, and the Executive Office. She was also a member of the Company''s Executive Planning Commi
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