Professional Front Office Management

by David K. Hayes, Jack D. Ninemeier, Robert Woods

Pearson Education | February 20, 2006 | Trade Paperback |

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Witten with the context that the Front Office Department's primary function is to "connect" the property and its employees with the guests. This book details policies and procedures that address the department's critical role of serving guests, coordinating employee communcation and utilizing technology to benefit guests, staff and owners.  An emphasis on providing guest service; Facilitating the work of employees in other departments as they provide service; Using technology to meet the needs of guests and hotel employee peers; The Context of Front Office Operations; Technology Helps Front Office Operations; Front Office and the Guest Cycle; Special Front Office Concerns.   Hotel operation managers and administrators.

 

 

Format: Trade Paperback

Dimensions: 704 Pages, 7.87 × 9.45 × 1.57 in

Published: February 20, 2006

Publisher: Pearson Education

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0131700693

ISBN - 13: 9780131700697

Found in: Industries and Professions

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Professional Front Office Management

Professional Front Office Management

by David K. Hayes, Jack D. Ninemeier, Robert Woods

Format: Trade Paperback

Dimensions: 704 Pages, 7.87 × 9.45 × 1.57 in

Published: February 20, 2006

Publisher: Pearson Education

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0131700693

ISBN - 13: 9780131700697

About the Book

Witten with the context that the Front Office Department's primary function is to "connect" the property and its employees with the guests. This book details policies and procedures that address the department's critical role of serving guests, coordinating employee communcation and utilizing technology to benefit guests, staff and owners. An emphasis on providing guest service; Facilitating the work of employees in other departments as they provide service; Using technology to meet the needs of guests and hotel employee peers; The Context of Front Office Operations; Technology Helps Front Office Operations; Front Office and the Guest Cycle; Special Front Office Concerns. Hotel operation managers and administrators.

Read from the Book

Marking Time The term "Middle Ages" is an instance of the historian''s practice of dividing the past into distinct periods in order to focus more closely on the problem of continuity and change in the study of human experience. When other disciplines use historical periodization, they usually possess reasonably specific and generally undisputed criteria for defining change. Measurable physical changes in the earth''s structure, for example, account readily for geological periodization. Significant differences in the record of material culture account for periodization in archaeology. But the past of human societies offers a much broader and more widely debated spectrum of things to describe, measure, analyze, and explain. Our lives are short and our experience limited, but we have always desired a much greater—and greatly changing—access to the human past than our own personal experience and memory can provide. We have invented the discipline of history to provide us with that access. Different methods of historical research and different ideas of historical periods came into existence precisely because of the different questions about the past that people asked, the reasons why they asked them, and the wider range of historical source materials that they used. In the late fourteenth century, as the last chapter of this book will tell, a number of literary moralists asked why the great power of the Roman Empire seemed to have collapsed around 500 C.E., or, as the gr
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Table of Contents

Section 1: The Context of Front Office Operations

 

Chapter 1:  Overview of the Lodging Industry

 

Chapter 2:  Front Office and the Guests: Planning for Quality Service

 

Chapter 3:  Overview of the Front Office Department

 

 

Section 2: Technology Helps Front Office Operations

 

Chapter 4:  The Front Office Property Management System (PMS)

 

Chapter 5:  Managing Forecast Data

 

Chapter 6:  Revenue Management

 

Chapter 7:  Distribution Channel Management

 

Chapter 8:  Management of Data Generating Front Office Sub-Systems

 

 

Section 3: Front Office and the Guest Cycle

 

Chapter 9:  Reservation, Reception and Room Assignment Management

 

Chapter 10:  Front Office and the Guests:  Delivering Quality Service

 

Chapter 11:  Guest Charges, Payments and Check-Out

 

Chapter 12:  Night Audit and Report Management

 

 

Section 4: Special Front Office Concerns

 

Chapter 13:  The Front Office Manager and the Law

 

Chapter 14:  Front Office:  The Hub of the Hotel

 

Glossary

From the Publisher

Witten with the context that the Front Office Department's primary function is to "connect" the property and its employees with the guests. This book details policies and procedures that address the department's critical role of serving guests, coordinating employee communcation and utilizing technology to benefit guests, staff and owners.  An emphasis on providing guest service; Facilitating the work of employees in other departments as they provide service; Using technology to meet the needs of guests and hotel employee peers; The Context of Front Office Operations; Technology Helps Front Office Operations; Front Office and the Guest Cycle; Special Front Office Concerns.   Hotel operation managers and administrators.

 

 

From the Jacket

Witten with the context that the Front Office Department's primary function is to "connect" the property and its employees with the guests. This book details policies and procedures that address the department's critical role of serving guests, coordinating employee communcation and utilizing technology to benefit guests, staff and owners.  An emphasis on providing guest service; Facilitating the work of employees in other departments as they provide service; Using technology to meet the needs of guests and hotel employee peers; The Context of Front Office Operations; Technology Helps Front Office Operations; Front Office and the Guest Cycle; Special Front Office Concerns.   Hotel operation managers and administrators.

 

 

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