Raving Fans: A Revolutionary Approach To Customer Service

by Ken Blanchard, Sheldon Bowels

HARPERCOLLINS PUBLISHERS | February 24, 1993 | Hardcover |

4.25 out of 5 rating. 4 Reviews
Not yet rated | write a review
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Format: Hardcover

Dimensions: 160 Pages, 5.51 × 8.27 × 0.39 in

Published: February 24, 1993

Publisher: HARPERCOLLINS PUBLISHERS

The following ISBNs are associated with this title:

ISBN - 10: 0688123163

ISBN - 13: 9780688123161

save
37%

In Stock

$18.81

Online Price

$28.50 List Price

or, Used from $5.04

eGift this item

Give this item in the form of an eGift Card.

+ what is this?

This item is eligible for FREE SHIPPING on orders over $25.
See details

Easy, FREE returns. See details

All available formats:

Check store inventory (prices may vary)

Reviews

– More About This Product –

Raving Fans: A Revolutionary Approach To Customer Service

Raving Fans: A Revolutionary Approach To Customer Service

by Ken Blanchard, Sheldon Bowels

Format: Hardcover

Dimensions: 160 Pages, 5.51 × 8.27 × 0.39 in

Published: February 24, 1993

Publisher: HARPERCOLLINS PUBLISHERS

The following ISBNs are associated with this title:

ISBN - 10: 0688123163

ISBN - 13: 9780688123161

From the Publisher

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

From the Jacket

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn''t good enough anymore. If you really want a booming business, you have to create Raving Fans". This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

About the Author

"Making your customers raving fans is the competitive edge today. This book can jump-start you in that direction."(James F. Nordstrom)

From Our Editors

Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month

Editorial Reviews

"Making your customers raving fans is the competitive edge today. This book can jump-start you in that direction."(James F. Nordstrom)
Item not added

This item is not available to order at this time.

See used copies from 00.00
  • My Gift List
  • My Wish List
  • Shopping Cart