Raving Fans: A Revolutionary Approach to Customer Service

by Kenneth Blanchard, Sheldon Bowles
Read by Rick Adamson

Random House Audio Publishing Group | January 13, 2004 | Audio Book (CD)

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Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Format: Audio Book (CD)

Dimensions: 2.32 × 1.98 × 0.21 in

Published: January 13, 2004

Publisher: Random House Audio Publishing Group

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0739309536

ISBN - 13: 9780739309537

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– More About This Product –

Raving Fans: A Revolutionary Approach to Customer Service

by Kenneth Blanchard, Sheldon Bowles
Read by Rick Adamson

Format: Audio Book (CD)

Dimensions: 2.32 × 1.98 × 0.21 in

Published: January 13, 2004

Publisher: Random House Audio Publishing Group

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0739309536

ISBN - 13: 9780739309537

From the Publisher

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

From the Jacket

Told in the parable style of "The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

About the Author

Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc.  He is the co-author of The One Minute Manager and eleven other bestselling books.

Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.

The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.


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