The bestselling authors of the classic Difficult
Conversations teach us how to turn evaluations, advice,
criticisms, and coaching into productive listening and
We swim in an ocean of feedback. Bosses, colleagues, customersbut
also family, friends, and in-lawsthey all have suggestions" for
our performance, parenting, or appearance. We know that feedback is
essential for healthy relationships and professional
developmentbut we dread it and often dismiss it.
That's because receiving feedback sits at the junction of two
conflicting human desires. We do want to learn and grow. And we
also want to be accepted just as we are right now. Thanks for
the Feedback is the first book to address this tension head
on. It explains why getting feedback is so crucial yet so
challenging, and offers a powerful framework to help us take on
life's blizzard of off-hand comments, annual evaluations, and
unsolicited advice with curiosity and grace.
The business world spends billions of dollars and millions of
hours each year teaching people how to give feedback more
effectively. Stone and Heen argue that we've got it backwards and
show us why the smart money is on educating receivers in
the workplace and in personal relationships as well.
Coauthors of the international bestseller Difficult
Conversations, Stone and Heen have spent the last ten years
working with businesses, nonprofits, governments, and families to
determine what helps us learn and what gets in our way. With humor
and clarity, they blend the latest insights from neuroscience and
psychology with practical, hard-headed advice. The book is destined
to become a classic in the world of leadership, organizational
behavior, and education.