Used and Rare
Frequently Asked Questions
For details regarding extended delivery windows and additional shipping fees, duties and taxes, click here.
What is our Used and Rare section?
Our site provides customers access to millions of used and rare items. The items listed in this database come from an international network of dealers whose inventory is posted on the Internet to make the vast selection of titles available to customers.
How do I access the Used and Rare section?
To find this section simply click on the Used Books link at the top of any page within the Books Section.
Search information and hints
Our used and rare search page allows customers to search by title, author, publisher or keywords. The keyword option searches all available fields, including the descriptive text about a title. You can also search by publication, year, binding, format, price and first edition only information.
The dealers in our network are responsible for adding their own items to the database, so you will see some inconsistencies in how items are described.
Using the First Edition Option
It is important to keep in mind that books can be described as a first edition - even if it is not the first time the book has been published.
Here’s a little background: a book can run its course with one publisher and its copyright can be sold to another publishing company. When the new publisher re-releases the book it is once again categorized as a first release or first edition.
To avoid confusion, we suggest customers research the original publisher and publication date. The Library of Congress web site is a great place to collect this information.
Understanding Item descriptions
We provide a book glossary of common abbreviations and book terminology used in the descriptive text featured on our rare & out of print item pages. We also provide a music glossary and DVD glossary
Why do copies of the same item have different prices?
As secondary market goods, the condition of the item, and the are price set by the owners are all factors that affect the value of the rare & used items. Therefore, there is not a set price for any one item.
Ordering
Why can’t I order multiple copies of an item?
Customers can only order multiple copies if a listing for more than one copy of the title exists in our database. To order, simply add each listing to your shopping basket, one title at a time, and proceed to the check out when you have finished making your selections.
Cancellations
Customers have the option to cancel orders for up to 50 minutes after the order is placed after 50 minutes we are unable to cancel your order. Click here for more information on cancellations.
Shipping
Our Used and Rare items come from a variety of worldwide booksellers. Therefore customers should anticipate shipping rates and methods that vary according to which the seller ships their order. Free Shipping promotions on chapters.indigo.ca will not apply to Used Items.
ReturnsPlease note that Used or Rare items are not refundable, except if the item is damaged or is incorrect. If so, please contact our customer service department at 1-800-832-7569, Monday through Friday, 9am to 7pm Eastern time.
Frequently Asked Questions
For details regarding extended delivery windows and additional shipping fees, duties and taxes, click here.
What is our Used and Rare section?
Our site provides customers access to millions of used and rare items. The items listed in this database come from an international network of dealers whose inventory is posted on the Internet to make the vast selection of titles available to customers.
How do I access the Used and Rare section?
To find this section simply click on the Used Books link at the top of any page within the Books Section.
Search information and hints
Our used and rare search page allows customers to search by title, author, publisher or keywords. The keyword option searches all available fields, including the descriptive text about a title. You can also search by publication, year, binding, format, price and first edition only information.
The dealers in our network are responsible for adding their own items to the database, so you will see some inconsistencies in how items are described.
Using the First Edition Option
It is important to keep in mind that books can be described as a first edition - even if it is not the first time the book has been published.
Here’s a little background: a book can run its course with one publisher and its copyright can be sold to another publishing company. When the new publisher re-releases the book it is once again categorized as a first release or first edition.
To avoid confusion, we suggest customers research the original publisher and publication date. The Library of Congress web site is a great place to collect this information.
Understanding Item descriptions
We provide a book glossary of common abbreviations and book terminology used in the descriptive text featured on our rare & out of print item pages. We also provide a music glossary and DVD glossary
Why do copies of the same item have different prices?
As secondary market goods, the condition of the item, and the are price set by the owners are all factors that affect the value of the rare & used items. Therefore, there is not a set price for any one item.
Ordering
Why can’t I order multiple copies of an item?
Customers can only order multiple copies if a listing for more than one copy of the title exists in our database. To order, simply add each listing to your shopping basket, one title at a time, and proceed to the check out when you have finished making your selections.
Cancellations
Customers have the option to cancel orders for up to 50 minutes after the order is placed after 50 minutes we are unable to cancel your order. Click here for more information on cancellations.
Shipping
Our Used and Rare items come from a variety of worldwide booksellers. Therefore customers should anticipate shipping rates and methods that vary according to which the seller ships their order. Free Shipping promotions on chapters.indigo.ca will not apply to Used Items.
- Shipping is centralized from the United States.
- Used and rare items will be shipped via Ground Mail. Tracking numbers and services are not available for used and rare items.
- Changing your default shipping method in "Your Settings" does not affect the shipping method for used and rare items.
- Shipping times vary depending on the physical location of the individual title. Estimated time for each item is reflected on the item pages and in your Order Summary.
- Shipping costs will be reflected on your order summary. General shipping fees: $7.99 per item within the United States, $6.49 within Canada and $14.98 to other countries. (Click here for a list of countries we ship to ).
- Items being shipped outside the United States may be subject to import duties and taxes.
- The duties and taxes will be assessed when the package reaches the destination country. The recipient is responsible for these and any other additional charges.
- Unfortunately, we can not control or determine the duties and taxes that will apply to orders being shipped outside of the United States because policies vary. Contact your country’s custom office for more information.
- When ordering from us, you are the importer on record and must comply with all applicable laws and regulations of the country in which you are receiving the goods.
- Delivery times may vary. Allow 3-4 weeks for deliveries within Canada and the U.S. and 4-8 weeks for International deliveries. Delivery times should be added to item availability to determine the delivery date of your used or rare item.
Returns