Help

International Orders

I don't live in Canada - can I still order from you?
Yes! We'll gladly accept orders from many countries around the world. Here are just a few things to keep in mind:

  • International credit card orders may be subject to further verification prior to order processing.
  • All prices are in Canadian dollars ($CDN).
  • We don't add tax to international orders, but you may have to pay local taxes and customs charges in your country. We do not accept responsibility for these charges.
  • International orders may be opened by official Customs Agents for review of their contents.
  • Certain products cannot be shipped to International locations.
  • Visa Debit (please note that International customers with Visa Debit need to select the Visa Credit option for payment instead of Visa Debit.)


We ship to the following countries:

United States (excluding: U.S. protectorates, APO/FPO addresses if not in the continental United States).
Australia
Belgium
Bermuda
Denmark
Finland
France
Germany
Greece
Ireland
Israel
Italy
Japan
Mexico
New Zealand
Norway
South Africa
Sweden
Switzerland
United Kingdom


While we're constantly expanding our roster of international destinations, we're not able to accept orders or establish an account if your country is not listed here.


International Shipping Rates

Shipping to the United States
Shipping method: US Ground Mail
2-3 weeks
Rate: $7.95 per order plus $1.95 for each item.


Shipping outside Canada and the United States
Shipping method: International Ground Mail
3-4 weeks
Rate: $10.95 per order plus $3.95 per item


Please note: International orders do not qualify for any of our 'free shipping' promotions.


Please note that your order may not ship immediately. All items in your order need to be received into our distribution center before shipping out. If you order consists of items that are not In Stock when you place your order, then your entire order will only ship once all the items are received into our distribution centre.

Returns
We want you to be completely satisfied with your order from chapters.indigo.ca. If, for whatever reason, you wish to return your order, just follow these easy steps:

  • Place anything you want to return in a box.
  • If you're returning everything you ordered, please enclose the original packing slip. If you're returning just part of the order, please enclose a photocopy of the original packing slip.
  • Indicate on the packing slip the reason for the return.
  • We recommend you send your package using registered/traceable mail - we can't assume responsibility for a lost parcel.
  • Mail the package to:

    chapters.indigo.ca
    100 Alfred Kuehne Blvd, Bldg 55
    Brampton, Ontario,
    Canada
    L6T 4K4


  • Please allow 6-8 weeks to process your return. Return refunds are processed within 2-3 days of receiving the returned parcel at our distribution centre. Allow additional time during the busy holiday season. You can check the status of your return refund - here's how.