I ordered this CD for my daughter, a huge Sesame St /Muppet fan, for her 40th birthday. However it was shipped cracked in half. The packaging everything was completely in tact. I was extremely dissappointed with Chapters/Indigo and they did nothing, absolutely nothing! except refund my money. They did not even re-ship the CD even if it had been late it would be nice to watch it, I will purchase it somewhere else and ship it myself.:( :( :( It seems, Customer service/satisfaction is a thing of the past!!!