Format: Kobo Edition (eBook)
Published: September 28, 2012
Publisher: Ashgate Publishing Ltd
The following ISBNs are associated with this title:
ISBN - 10: 1409457850
ISBN - 13: 9781409457855
From the Publisher
The issue of brand has overshadowed that of reputation. It has been fashionable to re-brand, spend a lot of money on advertising and hope that you can leave your negative baggage behind. This strategy doesn't always work, witness Monday or Consignia, all victims of their 'infectious history'. Terry Hannington provides a blueprint for effectively measuring and managing your reputation. That means understanding the difference between brand and reputation, the significance of the latter and how you get your reputation in the first place. This book shows you how to measure and understand stakeholder influence via reputation assessment research techniques and, once you have done that, how to build and manage a reputation management plan.