Leading at a Higher Level, Revised and Expanded Edition: Blanchard on Leadership and Creating High…

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Leading at a Higher Level, Revised and Expanded Edition: Blanchard on Leadership and Creating High…

by Ken Blanchard

Pearson Education | September 8, 2009 | Hardcover

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From The One Minute Manager to Raving Fans, Ken Blanchard's books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people-oriented, customer-centered, and performance-driven. Now, in Leading at a Higher Level, Updated Edition, Blanchard and his colleagues bring together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line", and make sure people know who you are, where you're going, and the values that will guide your journey. From start to finish, this book extends Blanchard's breakthrough work on delivering legendary customer service, creating "raving fans," and building "Partnerships for Performance" that empower everyone who works for and with you. Updated throughout, this new edition contains two powerful, important new chapters: one on coaching to create higher-level leaders, and another on creating a higher-level culture throughout your organization. It also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, it will help you dig deep within, discover the personal "leadership point of view" all great leaders possess-and apply it throughout your entire life.

Format: Hardcover

Dimensions: 384 pages, 8.9 × 6.2 × 1.2 in

Published: September 8, 2009

Publisher: Pearson Education

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0137011709

ISBN - 13: 9780137011704

Found in: Management and Leadership

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– More About This Product –

Leading at a Higher Level, Revised and Expanded Edition: Blanchard on Leadership and Creating High…

by Ken Blanchard

Format: Hardcover

Dimensions: 384 pages, 8.9 × 6.2 × 1.2 in

Published: September 8, 2009

Publisher: Pearson Education

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0137011709

ISBN - 13: 9780137011704

About the Book

In this updated edition, the author of "The One Minute Manager" extends his breakthrough work on delivering legendary customer service, creating raving fans and building Partnerships for Performance that empower everyone who works for and with company leaders.

Table of Contents

Introduction: Leading at a Higher Level by Ken Blanchard     xv   SECTION I:  SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION   Chapter 1    Is Your Organization High Performing?     3 Don Carew, Fay Kandarian, Eunice Parisi-Carew, Jesse Stoner, and Ken Blanchard   Chapter 2    The Power of Vision     17 Jesse Stoner, Ken Blanchard, and Drea Zigarmi   SECTION II:  TREAT YOUR CUSTOMERS RIGHT   Chapter 3    Serving Customers at a Higher Level     33 Ken Blanchard, Kathy Cuff, Vicki Halsey, and Jesse Stoner   SECTION III:  TREAT YOUR PEOPLE RIGHT   Chapter 4    Empowerment Is the Key     57 Alan Randolph and Ken Blanchard   Chapter 5    Situational Leadership® II: The Integrating Concept     75 The Founding Associates   Chapter 6    Self Leadership: The Power Behind Empowerment     91 Susan Fowler, Ken Blanchard, and Laurence Hawkins   Chapter 7    Partnering for Performance     105 Fred Finch and Ken Blanchard   Chapter 8    Essential Skills for Partnering for Performance: The One Minute Manager®     129 Ken Blanchard and Fred Finch   Chapter 9    Coaching: A Key Competency for Leadership Development     149 Linda Miller and Madeleine Homan Blanchard   Chapter 10   Situational Team Leadership     165 Don Carew, Eunice Parisi-Carew, Lael Good, and Ken Blanchard   Chapter 11   Organizational Leadership     191 Pat Zigarmi, Judd Hoekstra, Ken Blanchard, and Drea Zigarmi   Chapter 12   Strategies for Leading a Chan
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From the Publisher

From The One Minute Manager to Raving Fans, Ken Blanchard's books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people-oriented, customer-centered, and performance-driven. Now, in Leading at a Higher Level, Updated Edition, Blanchard and his colleagues bring together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line", and make sure people know who you are, where you're going, and the values that will guide your journey. From start to finish, this book extends Blanchard's breakthrough work on delivering legendary customer service, creating "raving fans," and building "Partnerships for Performance" that empower everyone who works for and with you. Updated throughout, this new edition contains two powerful, important new chapters: one on coaching to create higher-level leaders, and another on creating a higher-level culture throughout your organization. It also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, it will help you dig deep within, discover the personal "leadership point of view" all great leaders possess-and apply it throughout your entire life.

From the Jacket

"Leading at a Higher Levelmakes clear that respect and integrity aren't pleasant-sounding options; they are essential criteria for an organization's survival. As inspiring as it is instructive, this book belongs in every leader's core curriculum."

Warren Bennis, bestselling author ofLeadersandOn Becoming a Leader

 

"If you want to have a great company, you don't have a choice but to lead at a higher level. When you do that, you excite your people, they take care of your customers, and your cash register goes ca-ching."

Horst Schulze, Vice President and CEO, The West Paces Hotel Group, LLC; Founding and former President & COO, The Ritz-Carlton Hotel Company, LLC

 

30 Years of Breakthrough Leadership Insights in One Extraordinary Book!

 

FromThe One Minute Manager®toRaving Fans, Ken Blanchard's books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people oriented, customer centered, and performance driven.

 

Now, in this fully updated edition ofLeading at a Higher Level, Blanchard and his colleagues bring together all they've learned about world-class leadership. You'll discover how to create targets and visions based on the “triple bottom line and make sure people know who you are, where you're going, and the values that will guide your journey.

 

Leading at a Higher Levelpresents the definitive discussion about using Situational Leadership® II to lead yourself, individuals, teams, and entire organizations. More important, you'll learn how to dig deep within, discover the personal “leadership point of view all great leaders possess, and apply it throughout your entire life.

 

For everyone who wants to become a better leader...

...in any company, any organization, any area of life

 

Build an organization that “walks the walk on values

Eliminate the gap between your company's stated values and actual behavior

 

Serve your customers at a higher level

Deliver your ideal customer experience and create “raving fans

 

Coach to bring out everyone's best, from top to bottom

Create a coaching culture that boosts performance at every level

 

 

About the Author

Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. His phenomenal bestseller The One Minute Manager®, coauthored with Spencer Johnson, has sold 13,000,000 copies worldwide in 27 languages. Blanchard’s 17 business bestsellers also include Raving Fans, High Five!, and The Secret: What Great Leaders Know and Do.

 

Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global leader in workplace learning, employee productivity, leadership, and team effectiveness.

 

This book contains indispensable contributions from The Ken Blanchard Companies’ founding associates and current consulting partners, including Marjorie Blanchard, Don Carew, Eunice Parisi-Carew, Fred Finch, Laurie Hawkins, Drea Zigarmi, Pat Zigarmi, Alan Randolph, Jesse Stoner, Fay Kandarian, Susan Fowler, Lael Good, Judd Hoekstra, Chris Edmonds, Bob Glaser, Garry Demarest, Vicki Halsey, Kathy Cuff, Linda Miller, Scott Blanchard, and Madeleine Homan Blanchard.