Raving Fans: A Revolutionary Approach to Customer Service

by Kenneth Blanchard, Sheldon Bowles
Read by Rick Adamson

Penguin Random House Audio Publishing Group | January 13, 2004 | Audio Book (CD)

Raving Fans: A Revolutionary Approach to Customer Service is rated 4.25 out of 5 by 4.
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Format: Audio Book (CD)

Dimensions: 5.9 × 5.1 × 0.6 in

Published: January 13, 2004

Publisher: Penguin Random House Audio Publishing Group

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0739309536

ISBN - 13: 9780739309537

Found in: Business and Finance

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Reviews

Rated 2 out of 5 by from So, so This was a cute flavor of the month type of customer service novel/management book. Theme was simple.
Date published: 2007-05-03
Rated 5 out of 5 by from FANtastic and fun. The author of "Raving Fans" took an extremely important factor of business and made it simple. His presentation of the was light and entertaining and lead you through the entire book without putting it down. His fairytale approach made it enjoyable, and very easy to grasp...if you make one person very happy, they will tell their friends of the excellent service they received. If you give one person average service, they may or may not come back. But, if you give someone less than adequate service, they'll tell the whole world! Anyone who must deal with people on a daily basis (managers, customer service, purchasers, ...etc.) should use this fun tale as a reference in their everyday lives. Excellent!
Date published: 2001-05-18
Rated 5 out of 5 by from Success=Great Customer Service Blanchard and Bowles use a parable format to make what could have been a dry tutorial on customer service into an entertaining short story. With the help of a Fairy Godmother and various mentors, an Area Manager learns how to turn merely satisfied customers into Raving Fans by following the three magic secrets of Raving Ran Service. Although the story is corny at times, the lessons are easy to understand and can be applied to any business to improve customer service and overall company success. Every manager and customer service agent should read this book because the message is very clear: success=great customer service!
Date published: 2000-10-23
Rated 5 out of 5 by from Success=Great Customer Service Blanchard and Bowles use a parable format to make what could have been a dry tutorial on customer service into an entertaining short story. With the help of a Fairy Godmother and various mentors, an Area Manager learns how to turn merely satisfied customers into Raving Fans by following the three magic secrets of Raving Ran Service. Although the story is corny at times, the lessons are easy to understand and can be applied to any business to improve customer service and overall company success. Every manager and customer service agent should read this book because the message is very clear: success=great customer service!
Date published: 2000-10-23

– More About This Product –

Raving Fans: A Revolutionary Approach to Customer Service

by Kenneth Blanchard, Sheldon Bowles
Read by Rick Adamson

Format: Audio Book (CD)

Dimensions: 5.9 × 5.1 × 0.6 in

Published: January 13, 2004

Publisher: Penguin Random House Audio Publishing Group

Language: English

The following ISBNs are associated with this title:

ISBN - 10: 0739309536

ISBN - 13: 9780739309537

From the Publisher

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

From the Jacket

Told in the parable style of "The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

About the Author

Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc.  He is the co-author of The One Minute Manager and eleven other bestselling books.

Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.

The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.


From the Cassette edition.