Dimensions: 400 pages
Published: May 10, 1996
Publisher: Jossey-Bass Publishers
The following ISBNs are associated with this title:
ISBN - 10: 0787902489
ISBN - 13: 9780787902483
Table of Contents
Part One: Understanding Dispute Resolution and Mediation
1. Approaches to Managing and Resolving Conflict
2. How Mediation Works
Part Two: Laying the Groundwork for Effective Mediation
3. Initial Contacts with the Disputing Parties
4. Selecting a Strategy to Guide Mediation
5. Collecting and Analyzing Background Information
6. Designing a Detailed Plan for Mediation
7. Building Trust and Cooperation
Part Three: Conducting Productive Mediation
8. Beginning the Mediation Session
9. Defining Issues and Setting an Agenda
10. Uncovering Hidden Interests of the Disputing Parties
11. Generating Options for Settlement
Part Four: Reaching a Settlement
12. Assessing Options for Settlement
13. Final Bargaining
14. Achieving Formal Settlement
15. Strategies for Dealing with Special Situations
From the Publisher
Winning Techniques for Every Situation
In this long-awaited, expanded edition, mediation Expert Christopher Moore presents a detailed, step-by-step account of how to use mediation to resolve conflicts of all kinds. Packed with real-life examples, it illustrates how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agendas sidetrack negotiations, and deadlocks occur. Addresses some of the day’s most pressing mediation issues involving commercial, legal, family, divorce, labor/management, discrimination, home/school, multiethnic, and community disputes, as well as international negotiation.
*An Instructor’s Manual is available free of charge upon written request.
From the Jacket
This newly revised and updated comprehensive guide to the principles and practices of mediation offers concrete strategies for every stage of the mediation process.
Mediation expert Christopher Moore presents a detailed, step-by-step account of how to use mediation to resolve coflicts of all kinds-including family, divorce, labor-management, home-school, and landlord-tenant. He uses real-life examples to illustrate how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agendas sidetrack negotiations, and deadlocks occur.
This new edition has been expanded to cover contemporary issues in mediation practice, including the training, qualification, and certification of mediators, as well as such important new areas of application as community disputes, cross-cultural, international, and commercial mediation.
From Our Editors
More than ever before, mediation has become an integral part of resolving disputes in our increasingly contentious society. While labor, family, and divorce conflicts made up the major part of mediation practice just a decade ago, the field has exploded in recent years to include applications in a broad - and still growing - range of commercial, interpersonal, public, and international arenas. Throughout this period of dynamic growth, the first edition of The Mediation Process, originally published in 1986, has led the way as the best resource in the field for a generation of practitioners and trainers, students in degree programs, and professionals in corporate, legal, health care, education, and governmental arenas. This long-awaited new edition has been revised and expanded to provide not only an updated bibliographical resources section to facilitate further research but also comprehensive coverage of the most contemporary issues in mediation practice, including applications in such important new areas as commercial, community, cross-cultural, court-based, env