Dimensions: 160 pages, 7.88 × 5.25 × 0.75 in
Published: June 6, 2006
Publisher: Hachette Books
The following ISBNs are associated with this title:
ISBN - 10: 1401301983
ISBN - 13: 9781401301989
About the Book
A successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family's Dairy Queen( store.
From the Publisher
A successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family''s Dairy Queen(R) store
Customer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his family''s Dairy Queen(R) store.
Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. Both charming and educational, Treat Your Customers will appeal to any business owner, manager, or corporate employee who wants to enhance sales, motivate employees, and keep customers coming back.
About the Author
Bob Miglani has been working in a Fortune 500 Company for the last 13 years, where he has had positions of increasing responsibility leading into his current role as Senior Director of Public Affairs. A well respected leader in his field, he has been at the forefront of identifying and embracing new and emerging customers and developing innovative partnerships. He continues to serve a different type of customer in his spare time on the weekends and some holidays at his family''s Dairy Queen restaurant which he has helped manage for over 20 years.