Questions


Kobo Wireless eReader Questions
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What does the Kobo Wireless eReader come with?
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What type of SD card does the Kobo eReader support?
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Will you still be supporting the original Kobo eReader?
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How do I turn on my WiFi?
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How do I add a wireless network?
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Can I browse other websites using the Kobo Wi Fi?
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When Kobo releases firmware updates for the Kobo Wi Fi how will that work?
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How do I turn off the Wi Fi?
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How do I sync my eBooks and Bookmarks using a Wireless Network?
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How do I check if my battery is charged?
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How do I put my Kobo Wi Fi to Sleep?
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How do I wake-up my Kobo Wi Fi?
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How do I look up a word in the Dictionary?
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What file types does the Kobo Wi Fi support?
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I heard there is a hidden game in the Kobo Wi Fi. How do I find it?
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About Newspaper & Magazine Subscriptions and your Kobo Wi Fi.
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How do I get my Newspaper & Magazine subscriptions on to my Kobo Wi Fi?
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How do I turn off automatic downloads?
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Can I change the way my Kobo Wi Fi sorts publications?
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Can I change how my Kobo Wi Fi sorts issues?
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How do I read my Newspaper and Magazine subscriptions?
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How do I increase the font size on a newspaper or magazine?
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Specifications, Features and Your System Requirements
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How do I ensure that I have the latest version of the Kobo eReader software?
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Does the Kobo eReader come with a Warranty?
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Computer screens give me a headache, does the eReader use the same kind of screen?
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How long will my Kobo eReader last on a single charge?
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How many books does my Kobo eReader library hold?
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What type of SD card does the Kobo eReader support?
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Does the Kobo eReader come with a power adapter?
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What accessories are available to purchase for the Kobo eReader?
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Which PC or Mac operating systems does Kobo currently support?
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I'm unable to install the Kobo Desktop Application on Windows XP (Service pack 2 and lower).
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I can't install the Desktop Reader on Mac OS 10.4!
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I have Windows XP Service Pack 3 and I still can't install the Desktop Reader. Help!
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Why can’t I sync my Blackberry Curve with the Kobo eReader?
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Do I need other software to use Adobe® Digital Editions?
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Using Your Kobo eReader
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What do you mean by "sync wirelessly using Bluetooth® technology"?
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Will the Kobo eReader bookmark where I left off reading?
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What controls are there on the Kobo eReader display?
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How long does it take the battery to fully charge?
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How do I get my device to start?
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How do I remove eBooks from my library if I don't want them anymore?
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What should I do if my eReader is not responding?
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Where do I find the PDF files I added to my Kobo eReader?
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My reader is defective, what do I do?
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How do I know my eReader is turned off?
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I can't resize fonts on my Kobo eReader.
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Why is it taking forever to sync my eReader?
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Purchasing and Downloading eBooks and Files
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Can I find an eBook version of any book that's available?
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Do you sell electronic subscriptions to magazines and newspapers?
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Are the 100 free eBooks preloaded and can I delete them if I do not want them?
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Can I download eBooks from any eBook provider onto my Kobo eReader?
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Can I use my Indigo Gift Card/Electronic Gift Certificate to purchase an eBook?
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Can I use my iRewards Card when purchasing an eBook?
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What is the Kobo Desktop Application?
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Why do I have to create a separate Kobo account? Isn’t Kobo part of Indigo?
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Does the Kobo eReader support PDF reflow?
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Does the Kobo eReader support ebooks borrowed from the library?
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How do I buy books for my Kobo eReader?
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How do I load my documents to my Kobo eReader?
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Can I read my own files on my eReader?
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How do I transfer my files onto my eReader?
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How do I transfer my eBooks to my Sony Reader using Adobe® Digital Editions?
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When I download, all I see is a file called 'urllink.acsm'. What is it?
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Transferring your purchase to a non-Kobo E Ink Device.
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Transferring your purchase to a non-Kobo E Ink Device (for Mac OS X).
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Supported E Ink Devices
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eReading With Kobo – General Questions
~ VIEW FAQs ~

Do I need an eReader in order to read eBooks?
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Can I read eBooks purchased from Kobo on the Sony Reader™?
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Can I share my eBooks with others?
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Can I access and read an eBook I purchased on more than one reading device?
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Can I read the eBooks in my Kobo eReader library on other devices?
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Do you support the Kindle?
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What is an ePub?
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What is Adobe® Digital Editions (ADE)?
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How can I get Adobe® Digital Editions?
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Do I need an Adobe® account to read my eBooks on Adobe® Digital Editions?
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Still have questions?

Contact Kobo customer support at 1-866-204-4714 8am-midnight, Eastern time, 7 days a week.

Or email them at help@kobobooks.com. You'll get a response within 24 hours.