Conflicts are a natural part of our everyday life. When we interact with a variety of people, conflicts invariably result. The process of resolving conflicts begins by looking within ourselves. Peer helpers who serve as mediators need to fully understand the nature of conflicts, how to manage them, and what steps need to be taken to resolve them.
Conflict Resolution and Mediation for Peer Helpers builds upon basic peer helper training programs. Conflict resolution strategies are explored, and a systematic approach to mediation for peer helpers is presented. Mediators in the middle and high school will want their own copy of this book to follow the steps for successfully mediating a conflict.