Customer Service: Career Success Through Customer Loyalty (4th Edition)

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Customer Service: Career Success Through Customer Loyalty (4th Edition)

by Paul R. Timm

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Delivered in 3-5 weeks

Format: Paperback

Publisher: Prentice Hall

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The following ISBNs are associated with this title:

ISBN - 10:0132236583

ISBN - 13:9780132236584

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100% of this purchase will support literacy programs through a nonprofit organization!

From the Publisher

Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the book is filled with examples that demonstrate the link between service skills and career achievement. This edition emphasizes the impact of customer loyalty on business growth and discusses how to measure a company's ration of promoters, or Net Promoter Score. Throughout the book, there is an emphasis on exceeding customer expectations and translating customer loyalty into personal and corporate success.   Explains why certain actions lead to better customer loyalty, and provides specific ways to accomplish these behaviors.  Goes well beyond canned responses to help readers apply creative solutions to ever-changing problems. A greater emphasis on loyaltyand the latest techniques such as the Net Promoter Score, exceeding expectations, customer-friendly technology etc. Examines how loyalty translates to business growth and development through recommendations, referrals and promotions.  This book is for employees and managers of customer service departments and human resource training departments.

Used books: 5 more copies of this item are available

Customer Service: Career Success Through Customer Loyalty (4th Edition)

Customer Service: Career Success Through Customer Loyalty (4th Edition)

by Paul R. Timm

Delivered in 3-5 weeks

Condition:

Format: Paperback

Publisher: Prentice Hall

Seller Comments:

0132236583 Small dampstain. Good reading copy.

$12.10

Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty

by Timm

Delivered in 3-5 weeks

Condition:

Format: Softcover

Publisher: Pearson

Seller Comments:

Mild shelf and edge wear to cover. Text appears clean and binding is solid. 281 pages. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Business, Finance & Marketing; ISBN: 0132236583. ISBN/EAN: 9780132236584. Inventory No: 1561029880.

$21.23

Customer Service: Career Success Through Customer Loyalty (4th Edition)

Customer Service: Career Success Through Customer Loyalty (4th Edition)

by Paul R. Timm

Delivered in 3-5 weeks

Condition:

Format: Paperback

Publisher: Prentice Hall

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$33.55

Customer Service: Career Success Through Customer Loyalty, 4/E

Customer Service: Career Success Through Customer Loyalty, 4/E

by Timm

Delivered in 3-5 weeks

Condition:

Format:

Publisher: Prentice Hall

Seller Comments:

New. Soft Cover International edition. Different ISBN and Cover image but contents are same as US edition. Customer Satisfaction guaranteed! !

$38.73

Customer Service: Career Success Through Customer Loyalty (4th Edition)

Customer Service: Career Success Through Customer Loyalty (4th Edition)

by Paul R. Timm

Delivered in 3-5 weeks

Condition:

Format: Paperback

Publisher: Prentice Hall

$50.21