Hotel Operations Management by David K. Hayes buy used Used & Rare price $34.64 new from$152.90 shop with confidence SPECIAL SHIPPING CONSIDERATIONS FOR USED & RARE ITEMS. Please see the special considerations for shipping Used & Rare items, including extended delivery times, possible import duties & taxes. Delivered in 3-5 weeks Format: Hard cover Publisher: Prentice Hall Condition: The following ISBNs are associated with this title: ISBN - 10:0131711490 ISBN - 13:9780131711495 Seller Comments: Trade paperback (US). Glued binding. Cloth over boards. 592 p. From the Publisher Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel¿s-and their own-ultimate success.KEY TOPICSThis unique approach addresses all of the operating departments of a full-service hotel-Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance-from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities.For current and future hotel general managers, and hotel department heads-i.e., executive housekeepers, directors of sales, controllers, and front office managers.