Hotel Operations Management by David K. Hayes buy used Used & Rare price $53.25 new from$152.90 shop with confidence SPECIAL SHIPPING CONSIDERATIONS FOR USED & RARE ITEMS. Please see the special considerations for shipping Used & Rare items, including extended delivery times, possible import duties & taxes. Delivered in 3-5 weeks Format: Hard cover Publisher: Prentice Hall Condition: The following ISBNs are associated with this title: ISBN - 10:0131711490 ISBN - 13:9780131711495 Seller Comments: Shipping fast. Ships today or the next business day. Trade paperback (US). Glued binding. Cloth over boards. 592 p. From the Publisher Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel¿s-and their own-ultimate success.KEY TOPICSThis unique approach addresses all of the operating departments of a full-service hotel-Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance-from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities.For current and future hotel general managers, and hotel department heads-i.e., executive housekeepers, directors of sales, controllers, and front office managers.