Knock Your Socks Off Service Recovery

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Knock Your Socks Off Service Recovery

by Ron Zemke

Used & Rare price

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Format: Softcover

Publisher: AMACOM

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The following ISBNs are associated with this title:

ISBN - 10:081447084X

ISBN - 13:9780814470848

Seller Comments:

Nice condition with minor indications of previous handling. Book selection as BIG as Texas.

From the Publisher

Cancelled flights, damaged goods, botched bills, locked-up software -- these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned "service recovery". And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become your most loyal customers -- and are a source of continuing business for years to come.

Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system. Enlivened by John Bush''s witty illustrations, the book explains:
-- The economics of recovery -- what it costs when you lose customers, and how little it can cost to win them back
-- The processes, policies, and technology a company must have to ensure an effective, real-time recovery system
-- The manager''s role in sustaining an outstanding recovery system -- through training, coaching, empowering, supporting, inspiring, and rewarding great service providers.

Used books: 13 more copies of this item are available

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

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Publisher: AMACOM/American Management Association

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FREE TRACKING/DELIVERY CONFIRMATION ON ALL ORDERS! ! A great value for the avid reader! GOOD can range from a well cared for book in great condition to average with signs of slight wear. Overall, All text in great shape! Ships Safe, Secure, & Fast! 100% MONEY BACK GUARANTEE!

$6.99

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

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Format:

Publisher: AMACOM/American Management Association

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FREE TRACKING/DELIVERY CONFIRMATION ON ALL ORDERS! ! A used book that may have some cosmetic wear (i.e. shelf-wear, slightly torn or missing dust jacket, dented corner...) All text in great shape! Ships Safe, Secure, & Fast! 100% MONEY BACK GUARANTEE!

$6.99

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Chip R. Bell Ron Zemke

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Publisher: AMACOM/American Management Association

Seller Comments:

AMACOM, 05/26/2000, Paperback, Very Good condition.

$7.33

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Chip R. Bell Ron Zemke

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Publisher: AMACOM/American Management Association

Seller Comments:

AMACOM, 05/26/2000, Paperback, Acceptable condition. Former Library book. Dampstained. Interior stamped. AS IS!

$7.33

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Ron Zemke Chip R. Bell

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Format: Paperback

Publisher: AMACOM

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$10.83

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Ron Zemke Chip R. Bell

Delivered in 3-5 weeks

Condition:

Format: Paperback

Publisher: AMACOM

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$13.60

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Chip R. Ron; Bell Zemke

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Format: Paperback

Publisher: AMACOM

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081447084X Orders are processed 7 days a week. We value your satisfaction and our feedback! Thanks X32R.

$14.12

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Ron Zemke Chip R. Bell

Delivered in 3-5 weeks

Condition:

Format: Paperback

Publisher: AMACOM

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$15.19

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Ron Zemke Chip R. Bell

Delivered in 3-5 weeks

Condition:

Format: Paperback

Publisher: AMACOM

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, may not include cdrom or access codes. Customer service is our top priority!

$17.59

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

by Chip R. Bell Ron Zemke

Delivered in 3-5 weeks

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Format: Trade

Publisher: AMACOM

Seller Comments:

We are a Howard Co., Maryland-based brick-and-mortar store with over 75, 000 volumes. Satisfaction Guaranteed! !

$18.16

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Ron Zemke

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Condition:

Format: Trade paperback

Publisher: AMACOM/American Management Association

Seller Comments:

Trade paperback (US). Glued binding. 224 p. Contains: Illustrations, black & white. Knock Your Socks Off. Audience: General/trade. Brand New. Fast Arrival. Packaged, shipped and protected in bubble wrap. Free USPS Tracking. The book scans 2010.

$22.90

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Ron Zemke

Delivered in 3-5 weeks

Condition:

Format: Trade paperback

Publisher: AMACOM/American Management Association

Seller Comments:

Trade paperback (US). Glued binding. 224 p. Contains: Illustrations, black & white. Knock Your Socks Off.

$25.12

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Ron Zemke

Delivered in 3-5 weeks

Condition:

Format: Trade paperback

Publisher: AMACOM/American Management Association

Seller Comments:

Trade paperback (US). Glued binding. 224 p. Contains: Illustrations, black & white. Knock Your Socks Off.

$28.51