Strategic Database Marketing: the Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Program, 4th Ed

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Strategic Database Marketing: the Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Program, 4th Ed

by Arthur Hughes

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ISBN - 10:0071773487

ISBN - 13:9780071773485

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International Edition, Brand New, Softcover. Same contents as US edition, in English; different ISBN and cover. Shipped from US with tracking, Legal to use despite any restrictions mentioned on book as per US Courts. NO CD/Access code.

From the Publisher

Use the latest digital technologies for lifelong customers and repeat sales

“Arthur Middleton Hughes is database marketing’s Great Explainer. He has a unique gift for taking complex subjects and breaking them down in ways people can easily understand. This is the most approachable book I have ever read on the subject.”
—Ken Magill, Publisher, The Magill Report

“Strategic Database Marketing is a must-read for anyone in CRM or e-mail marketing. The Customer Lifetime Value information and formula is critical to utilize. Arthur’s information makes it easy to update with your e-mail metrics and improve KPIs to know the success of each marketing program.”
—David Horwedel, eCRM Program Manager, Dell

“Arthur Hughes is truly a direct marketing database guru. This edition of Strategic Database Marketing [is a] must-read for any marketer in today’s ever-changing environment.”
—Vicki Updike, President, Miles Kimball Company

“Strategic Database Marketing objectively challenges the very way we go about using our data and where we should be going in the future. It is an important, informative, and enjoyable read.”
—Matt Edgar, Founder, Global Marketing Alliance and publisher of Direct Marketing International

“Strategic Database Marketing provides the fundamentals of consumer data management that every marketer should know. Arthur’s insight into utilizing e-mail and social media both as a data source and communication medium is key to creating the highly relevant and targeted messaging that today’s consumers demand.”
—Angela Sanchez, Sr. Director of Marketing, Universal Music Group

“Arthur Hughes describes how smart marketers amass the mounds of valuable customer data accumulated by their company, find common characteristics among those individuals, and then suggest a product or service that customers will be eager to purchase−even before they know they want to buy it.”
—Kathryn Kiritsis, Director Online Marketing, Avis Budget Group

“Read this book if you are looking to make sense of the complexities of database marketing in the digital world. Mr. Hughes has produced a tour de force.”
—Steve Cobden, CMO, Thompson & Company of Tampa, Inc.

“I have learned so much from Arthur Hughes over the years! This book is no exception. He continues not only to address theory, but also offer practical, measurable application.”
—Sue Coakley, Sr. Director, Customer Contact Strategy, Yahoo!

About the Book:

Since the previous edition of Strategic Database Marketing was published in 2006, digital tools like Google, e-mail, mobile devices, and social networking sites have completely changed the game. Customer outreach knows no boundaries, program management is more complex, and smart use of databases is absolutely critical to success. With these new challenges, though, come great opportunities—and this thoroughly updated new edition has everything you need to seize them all.

Retaining all the tips, tactics, and strategies that have made Strategic Database Marketing the go-to resource for marketers who take their craft seriously, this classic guide gives you the most current tools and techniques for gathering and measuring metrics and making accurate predictions with them.

Completely revised and updated, this new edition covers all the foundational database marketing principles and practices, including:

  • Lifetime value (LTV)
  • Building profits with recency and frequency
  • The off-e-mail sales multiplier
  • Customer and subscriber acquisition
  • Monetary (RFM) analysis
  • Expanding retail store traffic
  • Customer segmentation
  • Analytics and modeling
  • Loyalty marketing
  • Measuring the impact of social media
  • Testing and control groups
  • Business-to-business database marketing

    All quizzes, forms, strategies, charts, and graphs are available online for instant reference and downloads. The book also enables you to calculate the lifetime value of your subscribers and customers and sample online databases to quantify your efforts.

    The personal customer information stored in your company’s database files provides you with a unique and valuable competitive advantage. But are you using that information productively? Is your data difficult if not impossible for frontline employees to access when needed?

    Strategic Database Marketing, Fourth Edition, is a one-stop resource for making the best possible use of database marketing to meet your strategic goals while keeping up with the changing nature of the market.

Used books: 7 more copies of this item are available

Strategic Database Marketing 4e: the Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Program

Strategic Database Marketing 4e: the Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Program

by Arthur Hughes

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Format: Hardcover

Publisher: McGraw-Hill

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Publisher overstock or return with minor shelfwear. May have remainder mark. Carefully inspected. Leaves our warehouse same or next business day. Most continental U.S. orders lead time 4-10 days. Thank you for your business.

$44.71

Strategic Database Marketing 4e: the Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Program

Strategic Database Marketing 4e: the Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Program

by Arthur Hughes

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: McGraw-Hill

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0071773487 Ships Within 24 Hours. Tracking Number available for all USA orders. Excellent Customer Service. Upto 15 Days 100% Money Back Gurantee. Try Our Fast! ! ! ! Shipping With Tracking Number.

$46.79

Hughes 4e Strategic Database Marketing H90

Hughes 4e Strategic Database Marketing H90

by Arthur Hughes

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Publisher: McGraw-Hill

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This book is brand new international softcover edition. ISBN, cover page, and page & printing quality may differ, But study matter is same is same inside the book. Delivery within 7 to 12 days with tracking via usps.

$65.89

Strategic Database Marketing

Strategic Database Marketing

by Arthur M Hughes

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Format: Hard cover

Publisher: McGraw-Hill

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Glued binding. Paper over boards. With dust jacket. 598 p. Contains: Illustrations, black & white, Line drawings, black & white, Tables, black & white, Figures.

$71.07

Strategic Database Marketing: the Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Program

Strategic Database Marketing: the Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Program

by Arthur Middleton Hughes

Delivered in 3-5 weeks

Condition:

Format:

Publisher: McGraw-Hill

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2012. 4th Edition. Hardcover......We ship daily from our warehouse. Over 350, 000 customers served online! Our feedback reflects our service....'Quick delivery and book was exactly as described', 'Great service-thank you! '

$75.30

Strategic Database Marketing 4e: the Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Program

Strategic Database Marketing 4e: the Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Program

by Arthur Hughes

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: McGraw-Hill

Seller Comments:

0071773487 Good condition books may have signs of cover wear and/or marks on corners and page edges. Inside pages may have highlighting, writing and underlining. Supplemental materials such as CDs, Access Codes, and Course Packs are not guaranteed to be included. Ships fast from Ontario, delivery is between 5-10 business days. Satisfaction guaranteed!

$117.81

Strategic Database Marketing 4e: the Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Program

Strategic Database Marketing 4e: the Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Program

by Arthur Middleton Hughes

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Condition:

Format: Hardcover

Publisher: McGraw-Hill Professional

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BRAND NEW BOOK! Shipped within 24-48 hours. Normal delivery time is 5-12 days.

$124.93