Treat Your Customers: Thirty Lessons on Service and Sales That I Learned at My Family's Dairy Queen Store by Bob Miglani buy used Used & Rare price $7.05 new from$23.95 shop with confidence SPECIAL SHIPPING CONSIDERATIONS FOR USED & RARE ITEMS. Please see the special considerations for shipping Used & Rare items, including extended delivery times, possible import duties & taxes. Delivered in 3-5 weeks Format: Hardcover Publisher: Hyperion Condition: The following ISBNs are associated with this title: ISBN - 10:1401301983 ISBN - 13:9781401301989 Seller Comments: Minimal damage to cover and binding. Pages show light use. With pride from Motor City. All books guaranteed. Best Service, Best Prices. From the Publisher A successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family''s Dairy Queen(R) store Customer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his family''s Dairy Queen(R) store. Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. Both charming and educational, Treat Your Customers will appeal to any business owner, manager, or corporate employee who wants to enhance sales, motivate employees, and keep customers coming back.