Kobo Touch Black

I too had problems with my Kobo four months after I bought it. Started the csr process in August and I it took until December to get resolved with a refurbished unit that has the same problems as the first one. Same Tier 2 team that took weeks to respond back. I had bought a new unit and it was replaced with a refurbished unit seems pretty arrogant to me but so not worth the hassle of dealing with them again. Not sure what other readers are good. Any advice? Kam

I agree. My kobo touch broke last night. Although I had some problems with it I liked the Kobo itself. What I didn't like at all was the quality of customer service (NIL). Took forever to even get an answer, and their solution (which was, 9 times out of 10, to do a factory reset) rarely solved the problem. Didn't have to think long before deciding to buy my next e-reader from another company.

Sad to know I am not the only one, my regular kobo (non-touch) broke after 6 months from a short circuit, which Kobo Customer Service told me was not covered under warranty. They also didn't want to reimburse me for the 4 books I purchased 2 days before that I obviously didn't get a chance to read. Now I am trying to get myself a tablet so I can read my books I bought, SUCH a hassle, Kobo has the worst Customer Service!!!

Sarah, just in case you didn't know, you can also read on your computer using Adobe's Digital Editions (yeah, it's definitely not the same as an eReader, but at least content is available).

I had the regular kobo for 6 weeks before it broke. Got it as a present and although I had original packaging, the people who bought it for me no longer had the receipt. Without the receipt I am left with a nearly brand new, broken kobo. Not impressed with the quality of the device. Certainly will not replace it with another Kobo.

I have to admit what surprises me about all this is that other than selling it, Chapters washes their hands of all reponsiblity. As a result, I haven't been spending any money at Chapters. Which is interesting as for example, Costco provides great service for all the products they carry regardless of when and receipts as long as it's something they carry. I've bought most of my ebooks through Kobo. Can you still buy through Kobo and read them on other ereaders?

Kam, I was thinking the same thing today; it's surprising to see SO MANY horrid reviews, and Chapters just stand in the corner, watching people suffer. Regarding the books, YES, you can read them. I just logged back to Kobo books, re-downloaded one of the books I bought from them some time ago, and loaded it without any trouble to my new Sony eReader. So don't worry :)

Thanks for sharing these comments. I did my online research about e-readers before deciding to buy. I narrowed my choices to two and went to two computer shops to find out what's their best seller. Unfortunately, the sales associates didn't recommend this brand so I bought the other brand. Btw, I have an iPad where I have the Kobo app. Still, I prefer a smaller e-reader for mobility and convenience (it's so difficult to read from a 9" e-reader when you're in bed). Thanks.