Kobo Touch Black

by Kobo

Kobo Touch Black is rated 3.2263 out of 5 by 274.
Named #1 Editor's Pick by Wired Magazine (Jan 2012). Smaller, lighter, faster than the original Kobo eReader. Infrared Touch Screen lets you turn pages, bookmark locations, adjust font size and type, and search for favorite books with the swipe of a finger. Touch with anything - the Kobo Touch is so sensitive you can even use a gloved hand. The new 6" E Ink Pearl screen offers higher contrast and faster refreshes compared to previous Kobo Readers. Built-in Wi Fi connects you directly to the Kobo bookstore to shop over 2.3 million eBooks, newspaper and magazine subscriptions. Get a preview or sample for any book, sync content and bookmarks and download books instantly. Virtual keyboard for easy typing and auto suggestions as you type keywords. The Kobo Touch is lightweight and compact, and fits easily into a purse or jacket pocket. The signature soft quilted back creates a book-like experience. Finally, discover a new dimension of reading, unlock awards and track your reading progress all with Kobo Reading Life, a built-in social sharing platform. Choose from five colours: Black, Lilac, Silver, Blue and White. 1 GB of Memory and up to a Month's Battery Life. Actual results may vary.

Shipping weight: 2 lbs.

Colour: Black

Dimensions: 0.413D x 4.498W x 6.494H (IN)

UPC: 817866000668

Found in: eReaders

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$79.99  ea

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Reviews

Rated 3 out of 5 by from Not Bad I've had my Kobo Touch for a couple of years. Fortunately, unlike many of the folks here - I've not had any issues with freezing (touch wood!!). My issue is not being able to group books in order when they're a series. You can make a "collection" but it won't let you name or edit it in a way to list them in order. Also, once I synced with my computer - the collections are duplicated some are repeated many times
Date published: 2014-10-10
Rated 5 out of 5 by from It gets the job done! I love it, I have the Kobo Touch
Date published: 2014-09-27
Rated 1 out of 5 by from Please do not purchase any Kobo devices!! I've had my Kobo Touch for less than a year and it worked just fine the first couple of times I used it but now every time I try to read a book it freezes. I've tried doing a factory reset and the device still freezes. I was told at a local Chapters location to contact Kobo and I should be able to get my money back as it is under my 1 year warranty but when I did contact Kobo they told me to reset the device and I would not be able to get my money back. I then called Kobo, I was on hold for quite a while and when I finally spoke to someone all they said is that they could replace it. I do not want a replacement as the Kobo product is garbage. It is a complete waste of money! Please do not spend your money on this.
Date published: 2014-09-14
Rated 5 out of 5 by from Good buy ! I bought mine at the end of november, Kobo was making a big sale 50% for Kobo Touch. But if it hadn't been such a good deal, I would of bought the one with the intergrated light. But I  like it just the same. I find that, depending on which company write the stories, there are many typing mistakes compared to a regular book.
Date published: 2014-10-13
Rated 5 out of 5 by from IMPRESSED I received my Kobo touch for Christmas and am very very pleased with the performance. Fast download, holds many books and easy to use. Library book borrowing is a breeze. A great product and very well priced.
Date published: 2014-09-20
Rated 1 out of 5 by from Buying a KOBO After reading the reviews, I think I will save my money and not purchase a KOBO. I just don't need the hassle. Its too bad they have such a poor product.
Date published: 2014-10-15
Rated 5 out of 5 by from Love My Kobo Touch I've had my Kobo Touch for almost 2 years now and never had a drop of trouble with it. I loved it so much I bought my son one as well, over his emphatic assurances that he'd "never use it". Well, he uses his all the time and doesn't go anywhere without it. Like my experience, he's had his for almost 2 years and never had a single bad experience with it. I just bought one for my mom for Christmas, and I know she'll enjoy it too. The type on the soft white is much easier on the eyes than reading on a computer screen and, having older eyes, the ability to turn any book into a large print (without the added expense of buying giant print editions) can't be beat. Kobo has a vast array of books available, and their consistent promotions and promo codes make book purchases much more affordable. I haven't paid full price for a book in all the time I've owned my Kobo Touch. We love this product.
Date published: 2014-09-30
Rated 1 out of 5 by from Kobo Touch just a little over a year It seems that I'm not alone having problems with the Kobo ereaders. Purchased my Kobo about 14months ago, when I was heading on a trip, loved it because I did not have to bring along several books. It worked exactly 14 months, after that it froze to the front page of the book I was reading and even with the help of Customer Services, after various suggestions on how to try and unfreeze it, customer service gave up and told me that there is nothing they can do and that my reader is now garbage. I was not happy about it spent all that money (did not buy it on sale) full price and all the accessories, I was told that they could not replace it. So got books on line that I can't read, Kobo should replace the ereader, apparently there is something wrong with the manufacture
Date published: 2014-10-16
Rated 1 out of 5 by from Worst product on market I bought this device as it was non-proprietary and could read several e-book types. Big mistake. The device began freezing within months of buying it. I read about 3 books before it became almost useless. I had to do the pin reset every 10 pages or more. It never seemed to work on holidays. I took it back to Chapters but they referred me to Kobo Customer Service. I reported it to customer service who made me do a factory reset. This fixed the problem for about 2 weeks. It then became even worse. It would still freeze but couldn't get the machine to reset. Had to wait for battery to die (didn't take too long). The device became useless. I tried one more time to use it and it wouldn't sync. I called customer service again who made me do a factory reset. This made the device die completely. Won't even turn on. Customer service won't do anything as it is outside the one year. I can't believe what a terrible product this is and that Chapters actually supports this company.
Date published: 2014-09-14
Rated 4 out of 5 by from Ship To Malaysia? If I purchase the Kobo Touch, is it possible to ship it to Malaysia?
Date published: 2014-10-04
Rated 4 out of 5 by from not perfect, but really close I've had one of these since they came out. I use it all the time, and take it everywhere. It's kind of slow, but basically it does what it's supposed to and I also think it's a very nice design. I'm really satisfied, in other words. I had both earlier versions of the Kobo, and when I had some technical problems, the local Chapters store just handed me a new one, no questions asked and in the friendliest possible way. So I have to say that I've been totally happy with the customer service, too.
Date published: 2014-06-17
Rated 1 out of 5 by from Awful I have had my Touch for a couple of years now. Right from the start it gave me problems. Problems and problems and problems and tonight it just died. Customer service has been able to help me in the past but who want to keep running to call customer service when in bed with a good book. I am completely disappointed.
Date published: 2014-09-14
Rated 5 out of 5 by from SPECTACULAR I have had my kobo touch e-reader for over two years and I absolutely love it. I read a minimum of 2 hrs a day and previously would carry around 2-3 books with me at a time. Now I just need my kobo I have had to add memory to it as the memory on it only covered me for approximately a year however other than that it's fantastic. When I bought my e-reader the glo had not come out yet, so I bought myself a 12$ book light and attached it to my case don't NEED the glo and to pay 30 dollars for the light...well it's up to you. Another thing you should know is that you can buy books from various sites however to put it on my kobo I found a program called calibre that I have on a usb memory stick. Any books bought outside of the kobo site are placed on that program (which is a sort of library) I connect the usb to a computer and my kobo to the computer and I'm able to convert and move all of those books to my kobo without any word size issues as the conversion is done beautifully. For anyone who reads as much as I do it is the best purchase I've ever made.
Date published: 2014-08-08
Rated 1 out of 5 by from Disappointed customer After less than 2 years my KOBO screen has frozen and is totally unresponsive to any touch. Many e-mails later, KOBO customer service has no solution other than "remember that you can continue reading your books on any Android/Apple device and smartphones" In other words, buy a different device!
Date published: 2014-09-14
Rated 4 out of 5 by from Good E-reader I really like my Kobo Touch and I haven't had any problems with it. It is great for reading E-Pubs. However, it is hard to read PDFs on it. It is a great value for the price. I have been loving mine for about 2 years and haven't had a single issue.
Date published: 2013-12-12
Rated 5 out of 5 by from Love My Kobo Touch! I love the Kobo touch. I use mine nearly everyday. It's comfy to hold, easy to use, and the only problem I've ever had was with one of the updates, but that was obviously fixed with the next update. The battery life is amazing! Mine really does last a month with me using it.. and waayy longer than a month if I haven't been using it. I had it off for quite a few months, and when I turned it on, the battery was still nearly full. I just have the wifi shut off unless I need it. LOVE this Kobo, recommend it to anyone looking for a reliable ereader!
Date published: 2013-10-28
Rated 1 out of 5 by from garbage Had this model for a year now. Like the idea of an e-reader but the kobo touch is garbage. wifi often doesnt connect, processor is too slow, it gets confused if a book is written in parts (you end up having to go to the table of contents at the end of each part to select the next), battery life is half of what they claim at best.
Date published: 2014-09-14
Rated out of 5 by from The Kobo Touch reader is pure J-U-N-K JUNK JUNK JUNK. It quit after a firmware update. After several charges and resets I finally got it to reset. Now the Kobo software won't allow me to get past page one of the setup. It fails to syncronise. WARNING. DO NOT BUY THIS PIECE OF JUNK. BUy a Kindle or cross the border and by a Nook at Barnes and Noble. Whatever you do, stay clear of the Kobo Touch. It's made you know where and performs as such.
Date published: 2014-09-14
Rated out of 5 by from I've never had any major issues with my Kobo Touch and as far as every day use goes, I absolutely love it. It's SO light, so easy to use and my favourite part is being able to read out in the sun. I used it outside so much in fact, that I forgot all screens on all devices aren't the same and was thoroughly disappointed when my computer screen was all glarey! The only downside was no light, but now that the Glo is out, I might have to save up for an upgrade! I've never dealt with customer service so I can't comment on that ... but I love my device and wouldn't trade it in for anything (except a Glo maybe :)
Date published: 2013-12-02
Rated 1 out of 5 by from Terrible customer service Bought the ereader for over 150 dollars less than 18 months back. The charging port suddenly broke today, and I was told by a customer representative that Kobo does not offer any services for devices purchased over a year back. I told him that I did not expect a free fix, but I'd like some fix, and was told that there were no options available but to trash the device. This essentially means that Kobo expects the device to last not a day over a year, and will not stand behind the product after the period. This might be understandable for a device that costs 50 dollars, but not for something that costs 150 dollars, which isn't a trivial amount. I do hope we as consumers let future ereader buyers be wary of the life of the device, and what to expect from the Kobo customer service. Copy of my chat transcript: Hi, my name is Hernaldo M. How may I help you? Lance: The entry jack for the charger on my Kobo ereader has shifted and gone inside the casing. I cannot charge the reader as a result Hernaldo M: We apologize for any inconveniences this may have caused you. Hernaldo M: What type of Kobo eReader do you have? Lance: Kobo touch Hernaldo M: When was the device purchased? Lance: January 2012 I think Hernaldo M: Unfortunately your Kobo Touch eReader is not longer covered under the 1-year Standard Limited Warranty and therefore we cannot provide an exchange for it. Lance: so what options do i have? Hernaldo M: Unfortunately we do not have any sort of repair shops for Kobo device, but we do offer an eRecycling program found here: http://www.kobo.com/erecycling. Lance: so essentially what you're telling me is that I'll just have to trash the device? Hernaldo M: Unfortunately Lance we cannot provide an exchange for your device, as it is out of the 1-year Standard Limited Warranty. Lance: I get that...but what you're also saying is that the only option that a Kobo user has after 1 year is that he trashes his device, and Kobo offers no support at all Lance: which essentially means that you don't expect the device to function beyond a year Lance: I am a writer on plenty of online blogs...and I will personally take it upon myself to make it known to all users out there that this is the kind of support that one can expect from Kobo Lance: and this is disappointing, especially in a market that has at least 3 other equally good ereaders Hernaldo M: We apologize that you feel this way, but unfortunately these are the Terms of Sale and Warranty Terms. Lance: can I speak with your supervisor? Hernaldo M: May you wish to speak with a supervisor please contact us through our phone help lines. You may find our numbers here: http://www.kobo.com/help/customer-car.... Provide the number 130623-000965 as a reference number and request to speak with a supervisor. Lance: Thank you Hernaldo M: May I be of further assistance today? Lance: nope..thanks Hernaldo M: Thank you for contacting Kobo Customer Care and have a good day!
Date published: 2014-09-14
Rated 4 out of 5 by from Love my Kobo Touch, even 18 months later!! I've had my Kobo Touch for 18 months now - told my husband it was my Christmas gift ;). It follows me pretty much everywhere (I bought a rigid zippable case) and I read every day. I can say that I've only had one minor problem. A language glitch after an update about 6 months ago (my menus are in French, even if I read mainly in English). Easy fix, I switched the menu to English, and then back to French. Ta-Da! I love it!! Actually, my daughter is replacing her old Kobo (the first model) with a Touch, after she damaged it.
Date published: 2013-11-29
Rated 3 out of 5 by from Now what? I love my Kobo! Actually I love both my Kobos. Or I did until a couple of days ago. I updated the software, and then tried to SYNC. My screen went white and everything stopped. It won't turn on, or off, and it won't reset. Anyone had this happen, and have a solution?
Date published: 2013-11-30
Rated 1 out of 5 by from Rethink Kobo I was going to buy a Kobo for a retirement gift for my son's teacher of 4 years. Now after seeing all these reviews, I'm don't think I'm going to buy one. A couple of my friends have them and have never had a problem. thanks for the reviews.
Date published: 2014-09-23
Rated 1 out of 5 by from TERRIBLE PRODUCT I purchased this product just over a year ago. While traveling it became unusable as there are now white and black lines permanently covering the top left corner of my screen. While I understand my product is out of warranty it is unacceptable that very shortly after the warranty ran out it was broken.... While chatting with Kobo support I suggested that this was unacceptable because it is a known issue with Kobo e-readers and the reply i was given was... Yes, i really apologize for this.... See transcript below: Michael Fullerton: quite unfortunate that it happened only months after warranty ran out, I will keep this in mind for future purchases Michael Fullerton: I understand that this is a known issue with Kobos Marta M: Yes, i really apologize for that Michael. Buyers beware these are LEMONS!
Date published: 2014-09-14
Rated 1 out of 5 by from Piece of junk This e-reader has been a never-ending source of frustration, due to its constant crashing, freezing, and even complete self-erasure. (Always followed, of course, by it's stupid smiley-face restart icon that by now I want to punch in the nose.) Anyway, I just finished ordering a Kindle. Can't wait 'til it gets here. Meanwhile, this Kobo is headed for the landfill.
Date published: 2014-09-14
Rated out of 5 by from This thing is headed for landfill. Just now ordered a Kindle. What a frustrating, crash-prone piece of junk this has been!
Date published: 2014-02-12
Rated 1 out of 5 by from AWFUL PRODUCT!!! This has to be the worst ereader I have ever used. In fact in the span of a little over a year I have had 2 defective ones. The service department is useless. Save your money and buy a Kindle.
Date published: 2014-09-14
Rated 1 out of 5 by from Piece of #*!& Funny this is the third time I am writing this response. I am embarrassed to admit I have 3 kobo products in my household. (My wife had to have a mini for her purse) The kobo touch ereaders have become very unresponsive and do not work. I do not believe this to be a hardware problem but an issue with the programming. kobo is trying really hard to advertise to the users that have their product instead of providing a stable, easy to use product and let the users advertise for them. I would not recommend any kobo product to anyone based on my own personal experience and many others documented kobo customer care experiences. DO YOURSELF A FAVOR AND LOOK ELSEWHERE FOR YOUR E-READER HARDWARE. kobo does not care about their product and neither should you. I haven't even began to talk about the lies on the packaging about the amount of storage space. They tell you it holds up to 1000 books but that is a lie since when it gets that many books it takes over 1 hour just to turn on. It is entirely too bad that I can not rate this product 0 out of 5 since this product now has no redeeming quality and can not be used. Regards,
Date published: 2014-09-14
Rated 1 out of 5 by from Very Frustratiing I had my Kobo wifi for about 9 mths before it stopped working completely. Before that I had to reset it from time to time. Sometimes it would be freeze and I would have to wait for the battery to die and then once charging it was fine. It took dozens of emails to kobo customer care and a long time to get it replaced. It was replaced with a refurbished one and 10 mths later the battery is dead. I am extremely annoyed with this product.
Date published: 2014-09-14
Rated 1 out of 5 by from Broken charging port I loved my Kobo when it worked! I'm an avid reader and found the book selection great, downloading was easy, the ink screen didn't bother my eyes and the battery life was about 2 weeks. Sometimes it would be a bit glitchy turning pages, but overall I was very happy! Then the charging port started to malfunction - I would have to wiggle the charger and perch the kobo so that I could get contact to charge, and then eventually it stopped charging altogether. My Kobo was one year and two months old. The Kobo customer service team responded promptly to emails , but told me flat out that they were unable to do anything because it is outside of the warranty. They advised that it was too expensive to fix and that I should "just go and buy a new one". They said this problem happens in 1/1000 of their devices, and that they were sorry this happened to be mine. The grammar and tone of the emails were atrocious!!!! VERY POOR CUSTOMER SERVICE THEY DON'T STAND BEHIND THEIR PRODUCT I am very disapointed that I will have to shop around for a new ereader
Date published: 2014-09-14
Rated 1 out of 5 by from Love/Hate Relationship When they work they are great! Great: Eye strain is not an issue - can read longer, portable, lightweight Issues: No longer recognized by computer, pages freeze, on several occasions device will not turn on Bottom Line: You can't read a book if you can't turn your ereader on - this is an issue you can't work around. I rate this 1 1/2 (not an option above). Note: Based on the last 100 reviews (14 months) this product rates less than 3. We own 2 and have had to access our books on our Apple products while we wait for our Kobo Touch to work again.
Date published: 2014-09-14
Rated 5 out of 5 by from Excellent It has been almost a year since I've received this Kobo for my birthday, and I have yet to encounter a problem with it. The books don't take up too much space so you can fit a LOT of books on it. The books are not SUPER cheap, but some of them are a lot cheaper than they would be buying them in store, and many popular authors are beginning to publish to Kobo. The Kobo is also very tough. My dog has chewed it, I've dropped it many times, and it has only a few minor scratches on it. The features that require Internet are somewhat slow, but seeing as most people will not be regularly browsing the Web on it, that shouldn't matter too much. The only thing you truly need the Internet for while using this device is to download books and sync OTA. The battery life is incredible. While you may have to charge a phone or an iPod every day or two, this device can go for a month without being charged. And when it IS time to charge it, it doesn't take too long. A few hours at most and your Kobo will be completely charged. The only criticism I have with Kobo is the desktop software. While it works, it does so at a glacial pace. This is only a minor setback and it may not be like this on faster computers, as mine is slow compared to almost all newer PCs and laptops. In conclusion, I recommend this to anybody wishing to be able to keep his or her library in a thin, book-sized device. PS - In the new update you can play chess against the Kobo. That's pretty cool, too.
Date published: 2013-12-30
Rated 1 out of 5 by from Stay far, far away I bought my first Kobo as a gift for my mother and it was buggy from day one (page turning problems, freezing, update issues, you name it this Kobo had them) but died completely just shy of it's one year mark. When contacting warranty the insisted on replacing this gift ereader with a refurbished one. I pointed out that their warranty says new or refurbished replacement and that you don't give someone a refurbished item as a gift, but they refused to provide a new device. I have no faith that the refurbished one will be any better. My own Kobo is also buggy and has problems with page turning and updates, so I am sure it's only a matter of time before it also dies (probably outside its warranty period knowing my luck). When I replace it I won't be doing so with another Kobo. What a waste of $200!
Date published: 2014-09-14
Rated 2 out of 5 by from Bittersweet I was a huge advocate for getting a Kobo. I loved my Kobo Touch. It worked up until today. Today I went to sync it to the computer and it did a software upgrade. And now my Kobo Touch never leaves the happy ereader icon and progress bar screen. Tech support had me try both a basic reset and a manual factory reset. When both failed I was told my Kobo was damaged/broken. They brushed off the fact that it had worked perfectly find BEFORE the software upgrade. My Kobo is a year old on the 25th of January 2013. I doubt it is under warranty and I doubt they will be helping me fix it inexpensively. Till today I loved it. I loved reading on it. I loved downloading books from Kobo and Chapters. I liked the fact I could buy from independent epub sellers and upload them. I don't know what I am going to do, but at this point I have 45+ books of which some I had just purchased I will not read because I can't read on a computer/backlit screen. This was why I asked for the Kobo the Christmas before last. I am very sad.
Date published: 2013-10-28
Rated 2 out of 5 by from Be prepared to lose money. I bought a Kobo 6 months ago. I had an old ereader (ebookwise) that was backlit, a bit large and heavy and with limited battery life. I thought a new, smaller ereader would be better. I did some research and thought the Kobo would be best for me since it's Canadian, friends recommended it and it had everything I wanted & needed - even though I was a bit hesitant with all the bad reviews. It had a few glitches now and then, but overall, I was quite pleased with it - until last month. It wouldn't download properly, it wouldn't sync properly, it automatically deleted books (I still don't know how Divergent ended) and finally completely froze, not responding to any resets. Now it has to be returned, at MY cost, for a used replacement. I got about 5 months out of it. Really wish I'd kept my old ereader - 8 years and never a problem.... Buyer beware. (PS - I just bought my daughter a kindle - it's wonderful!)
Date published: 2014-09-14
Rated 4 out of 5 by from Soaked in water-- still works! I love my kobo. I don't know how it has survived me for so long, but it has. Within 6 months of buying my kobo, I found it soaking in water in my backpack- who knows for how long- at least half it's height in the water. I thought I had killed it for sure. Obviously it wouldn't turn on. So I tossed it in a drawer, thinking that was it. About a month later I turned it on and it worked! I couldn't believe it because it had actually been soaking in that water, it should have been destroyed. I am still using it daily well over a year later. I was so impressed with mine, I got my 8 year old son a kobo mini for Christmas this year, and that one is brilliant too.
Date published: 2013-11-29
Rated 1 out of 5 by from Define Kobo Chapter One: Girl receives Kobo Touch in September 2011 as a gift and 9 months later it stops working. Chapter Two: They send her a replacement and less than 4 months after that, it stops working too. Customer service sincerely apologizes and politely informs her that they would not be able to help as they only offer 90 day warranties on replacement Kobos. Epilogue: Two Kobos neither lasting a year. If either were working and she touched the word “Kobo” to find the definition, she wonders if it would say: kō. bō Noun Matter thrown away or rejected as worthless; trash.
Date published: 2014-09-14
Rated 1 out of 5 by from Terrible product, buyer beware; check bottom for reset advice Kobo reader message "Restoring your Device to Factory Defaults" 14 months after purchase. I never really like this ereader, so it's been used a total of about 20 hours. Two days ago the above message appeared. I called Kobo Customer Service. After trying several resets, they informed me that the device was defective but they were unable to do anything about this (since it is now TWO months outside of warranty) and suggested I purchase a refurbished model?? I am not interested so I wanted to return this ereader to them for e-waste recycling. They do not have such a program. I would never buy this device again. For anyone in same situation, I searched for fixes and found one that seems to have temporarily helped from getsatisfaction.com. Try: Turn off device press and hold HOME button Move power slide to the right, let go watch for power light to blink red twice When light turns green, let go of home button Light flickers white, just wait...can take a few minutes but mine actually reset and is useable, for now!
Date published: 2014-09-14
Rated 1 out of 5 by from Absolute GARBAGE My mother and I bought one (each) and they both seem to have died without responding to charging or even teh reset button, when contacting customer support email bounces back, this same thing happened to both of our kobos, I feel like an idiot for suggesting three of my friends get one because I was so thrilled with it. When it works, it works, when it doesn't, it's useless. SO unimpressed.
Date published: 2014-09-14
Rated 5 out of 5 by from Pretty Awesome! I bought this as a birthday gift to myself a little over a year ago. I've had no problems with it so far! I do wish it had a back light, but I can live without it. It's very convenient for traveling so I don't have to bring a ton of books with me to pick and choose from depending on what mood I'm in. The battery life is AMAZING still one year later! I may have to charge it once every month (I don't use wifi on it). My friend had one that she had a lot of problems with but she exchanged it for a new one and she hasn't had a problem since. If you are looking for a very basic ereader without all of the fancy bells and whistles, this does the job very well!
Date published: 2013-10-28
Rated 1 out of 5 by from Seriously underpowered for claims My 1st kobo died in a single night after fully charging trying to process the 32gb card of public domain books (I didn't want to sort them out). I managed to recharge the unit, and remove 90% of the content and it took 4 hours to 'process new content' the battery lasted about a day of use. The 30,000 book capacity claimed on the box is an utter lie, and even unused I've never had the battery last 3 weeks. (Its a 1g internal model, and I tested w/o SD card for this) The absolutely worst part of the E reader is the inability to resize and reflow fonts. Zoom and erratic moving around page / (Accidental) next/last page flipping. Many books are unreadable in 1mm high fonts. The first model also refused to connect to my Wi Fi and after months of dickering, $45 to send it back to them insuredm they sent me a refurbished sent with someone else's personal information on it. I had access to their Kobo account and could have purchased & d/loaded thousands of dollars of books. This one also failed to connect to Wi Fi, took a week to process 500 books, and had a battery life of an hour or so of use. Finally, 6 months later I tracked down the president of Kobo inc's twitter account and got them to send me a new unit. It still fails to meet the package claims and Wi-Fi and Wi-Fi is restrictred to unsecure access points ONLY. When a book is readable in it I like it, but not being able to resize fonts and the extremely slow processing (especially of pictures such as Comic books or Manga) has left it sitting on the shelf for most of the year. Seriously hope the gift giver NEVER reads this.
Date published: 2013-10-28
Rated 1 out of 5 by from NOT HAPPY Purchased a Kobo Touch for my father for Christmas. Went to set it up so I could pre load some books for him. It froze on page 3 of the quick start quide. Reset device and got thru the quick start quide but the settings icon in top right hand corner would not drop down. I returned it to the chapters store the next night and exchanged for another, got home and set it up. Again settings icon in top right hand corner would only respond once in awhile. Took it back to store and person there couldn't get it to work either. Exhanged it for another (3rd attempt) , set it up at the store while I was there, setting icon would work occationally for the store person but infrequently for me. then seemed not to work for her either. Ended up returning it and now have nothing. I had previously purchased a Kobo glo and had no problems with it. I asked if I could get a glo for a discount or the same price as the touch to compensate me for my numerous trips to the store and the inconvenience that it has caused. The answer was no, that I needed to phone Kobo books.com in order to get a ticket or credit. I phoned and they said they couldn't do anything. So much for customer service. The store should have been able to do something for me. I like my Kobo glo and wanted to get something that my father could use. He is 87 and it needs to work correctly.
Date published: 2013-12-12
Rated 5 out of 5 by from Love it I have had my Kobo for over a year now and I wouldn't trade it for anything. I bought a flip cover so it holds like a book and it keeps the screen protected. I love the different features and the ease with which I can buy books. I have found the battery lasts a really long time. No complaints - I will be buying my dad the Touch for xmas.
Date published: 2013-10-28
Rated 2 out of 5 by from Don't buy this if you want to use it outside on a beach holiday I have gone through two of these since my husband purchased it for me for Christmas 2011. The first freezed on me after 24 hours and had to be reset several times until it couldn't be done anymore and they sent me a replacement. Both readers however have had the following problem: If you use it out in the sun on a hot day, the touch screen loses it's sensitivity and responds inaccurately, so you can't turn pages etc. - basically you can't use it for longer than a half hour outside on a hot day. So, if you are planning on using it on a beach holiday - DON'T - it won't work for you. I talked to Kobo about this, they said max working temperature is 45 C. Good to know - thanks for that (sarcastic voice). Since getting the second one, I haven't had glitches like I did with the first one (except for the touch screen going wonky in the sun). And I REALLY love that you can use it for library books. I would just maybe choose the classic Kobo instead.
Date published: 2013-10-28
Rated 1 out of 5 by from Terrible Product My Kobo was not even a week old before it started to give trouble. Off and on it would be recognized by my computer. Half the time it would never turn on. I should have not ignored the poor reviews, as this product will just one day stop working, even though its less than 6 months old with light usage. Ive troubleshooted everything as directed on the Kobo website, and my Kobo still wonts turn on. I have contacted customer support via email, lets see how long they'll take to respond if ever. If I need to buy another Tablet, ill just buy the Kindle next time.
Date published: 2013-10-28
Rated 4 out of 5 by from Happy with my Kobo 1 Problem is I moved a couple of months ago and I cannot find my Kobo Reader! It is driving me nuts. I'm thinking of buy a new Kobo Touch. My question is, can I load all the books from my old Kobo onto my new one if I buy it. Recent purchases are in my desktop Kobo App. I really miss my Kobo. I have an iPad with Kobo on it, but definitely prefer my Kobo Reader.
Date published: 2013-10-28
Rated 5 out of 5 by from Bought it and loving it! I just bought this amazing product a few days ago and I have not been able to put it down. The initial set-up is a breeze, the touch interface is intuitive, battery life is more than adequate, and above all it is a joy to use. With the current promo of a $20 gift card, this is the best time to buy it.
Date published: 2013-10-28
Rated 2 out of 5 by from Poor battery life I purchased my Kobo Touch about 2 1/2 months ago to replace my original Kobo that stopped working after 2 years. I enjoy the features, but the battery life is horrible on this new Kobo! I have to recharge about every 10 days after approx 500 page turns (wifi turned off). My old Kobo I could read an entire book, sometimes 2, without requiring a recharge so needless to say I'm not impressed with the new Touch.
Date published: 2013-10-28
Rated 5 out of 5 by from Extremely Happy with my Kobo I bought the Kobo Touch about six months ago and have not had any problems. The software updates have been seamless, buying books is easy, and I love not having any glare while I read on the bus. I like that Kobo keeps trying to improve the software to make things better for the user. I do wish there was a way to lend my ebooks to friends that is simpler than using adobe digital editions, but this is a problem common to all ereaders. Overall, i'm an extremely happy and satisfied customer.
Date published: 2013-10-28
Rated 5 out of 5 by from Totally Recoment the Kobo Touch My husband bought me this for my birthday last year (July 2011) and I love it!! I've only had to deal with Kobo customer service once, and maybe I managed to land a really good Representative because she was very helpful and friendly. The battery life is unbelievable, I read quite a lot and only have to charge it every 3-1/2 to 4 weeks. It charges quickly and because I have an Android phone I can use the same charge cord for my reader. I agree that the prices of the ebooks seems to be increasing, but at the same time, the Kobo fits in my purse so my entire library goes with me where ever I go....to me a few extra cents makes that totally worth it. If someone were to ask me if they should buy one, I would say YES!!!
Date published: 2013-10-28
Rated 1 out of 5 by from Do not buy! I am reassured after reading a number of the other reviews posted here. My Kobo lasted 14 months and then was no longer recognized by the computer (after a Kobo software upgrade). Customer service was very unhelpful and failed to return calls after being transferred a number of times. The emails they sent me to fix the problem listed solutions I had already detailed as not working. Their only solution for me in the end was to buy a new Kobo (just out that month!). The new books I purchased and was unable to load on my Kobo are lost to me now unless I buy another Kobo or am willing to read on my smart phone. I will not buy another Kobo if they truly have such a short lifespan and I will tell others not to buy one either.
Date published: 2013-10-28
Rated 1 out of 5 by from Buy a sony My Kobo experience to date: -Bought Kobo august 2011, dead by Feb 2012 with minimal use. -Took 6 weeks of back & forth with customer service to get it replaced that included: having to cover the cost to send it back (no extended warranty, no extras even with defects); a period of time where the device went missing in transit with nary a word from Kobo to let me know they were even sending the replacement; no response when I asked why I was directed to an out of the way shipping pick-up location only to find the device had been immediately recalled by the shipper though I'd been given 5 days; then no word from Kobo to find out how I could retrieve the device once it was lost in transit (at least Purolator responds) -Received replacement device mid-march 2012 -2 weeks later Kobo customer service finally respond to e-mails, and clearly have no idea that I finally tracked down the in-transit replacement because they offered to send out another one, plus $20.00 gift certificate as a goodwill gesture. Instead of ripping them off I told them no the replacement finally had arrived, but that I'd take the certificate--but I guess they'd decided they'd done quite enough and never did send me the certificate they offered! -By September 2012 I accidentally let the battery go dead, which resulted in a bricked Kobo that no amount of charging and resetting could do anything about. Kobo's response: 1 year warranty only applied to original even though product clearly has flaws; wouldn't provide any useful suggestions as to how to fix the device and obviously felt they had no obligation to do anything even though two devices were bricked within 6 months. -In a last ditch effort to save the thing husband took apart an old USB cable and essentially boosted the device battery like you would with a car -- and miraculously it worked. The moral? Don't buy one of these, and if you already have one, never, ever let it go completely dead--potentially an issue if you like me only use the device minimally when travelling. I understand that electronics break, but at the time bought mine, I paid around $130 dollars and I don't think it's unreasonable to expect it to last more than 6 months at a time.
Date published: 2013-10-28
Rated 1 out of 5 by from HORRIBLE CUSTOMER SERVICE FROM KOBO I purchased a Kobo Touch e-reader for my father as a birthday gift; thinking I would set it up for him, I opened the box and the screen on the Kobo requested that I charge it. I tried to charge it - and nothing happened -- it wouldn't turn on, the screen wouldn't change, I tried resetting using the hole on the back, etc. -- nothing. I called their customer care line and after having to spell my name and e-mail address repeatedly (and they still got it wrong!) I was told that they would send me an e-mail to confirm the problem and then escalate the issue - and that I should hear back in 12-24 hours. It's been three days and I've sent over 5 follow up e-mails and I've still heard nothing. I just phoned the customer care line again and at least this time the person seemed to be able to get my name right. They advised they were 'escaIating ' the situation and that 'hopefully' I would hear back from someone today. "Hopefully." Seriously? After already waiting three days??? I was supposed to give my dad the gift three days ago - instead I had to tell him what we bought and that it's broken. I will never buy one of these again. You would think with all of the competition from other e-readers, tablets and smartphones, they would be more diligent in their customer service... I should have listened to friends that said their service was terrible.
Date published: 2013-10-28
Rated 2 out of 5 by from Original kobo ereader much better For reading a book the original ereader is much easier to use. I find with the new touch that if my hands are cold or the ereader is cold I can't turn a page. I have gotten so frustrated I quit reading several times.
Date published: 2013-10-28
Rated 4 out of 5 by from I love my Kobo except.. My touch screen is not working very well. With 3 months use, the pages are not turning and I have to tap/swipe numerous times in different spots just to get it to work. I've just contacted Kobo directly so will have to see what they say. Otherwise, I absolutely love it! My battery lasts forever and I have all my books with me all the time. :)
Date published: 2013-10-28
Rated 1 out of 5 by from Do Not Buy this I bought A Kobo touch one year ago and at the one year anniversary it stopped working it wouldn't turn on so I contacted KOBO and it was a back and forth pain to do but at the end of it I had to pay to send it back to them and they sent me a Referbished Kobo in return that is not the greatest eather so My suggestion is don't by the Kobo touch !!!!
Date published: 2013-10-28
Rated 1 out of 5 by from About to purchase kobo and then.. I was literally just about to purchase the Kobo online, even after seeing the bad reviews and everything, figuring it would be good enough of an e-reader for me cosidering I am not picky when it comes to technology..I decided to go look at the ebook selection and found that they don't even have "The Secret" my favourite book and a widely popular book all around the world. So disappointing... That's all. Definitely wont be buying the kobo now! This may seem like a small thing to most of you but to me it's huge. Out of a million books there's not even "The Secret".. Wow!
Date published: 2013-10-28
Rated 5 out of 5 by from QUESTION Just bought a KOBO, but it didn't say in the summary about the 15 dollar gift card... Will it just arrive at my house along with the Kobo?
Date published: 2013-10-28
Rated 5 out of 5 by from Totally in love Got my Kobo e-reader as a birthday gift 6 months ago. I have not had any issues and found it super easy to use and set up on Wifi. I am totally in love with it and constantly have it with me. It is easier than carrying around bulky books and I don't have to worry about storage issues for all the books I would have bought in paperback. I find I actually read more than I did before. My husband jokes that I am having an affair with it.
Date published: 2013-11-28
Rated 1 out of 5 by from Spend your money on real books, they won't let you down. My husband bought me a Kobo eReader just over a year ago. I was excited to give it a try. When it works, it's great. The problem is with their customer service. This is an electronic device, and they break. I expected that. What I didn't expect was the completely unhelpful Kobo customer service. My first phone call ended with they couldn't resolve my problem and it needed to be escalated to tier 2. I was told I would get an email in 24-48 hours. Not thrilled by that, but ok. It was 5 days before I got an email asking to send a log file that I ran through the Kobo App. Why couldn't the first person ask me to send this immediately instead of waiting 5 days to be told to do this? From there, it just got worse. The next email "help" was to try to sync a book I hadn't purchased or ever heard of. So I emailed my response saying I couldn't try to sync it because I hadn't purchased it. Their response was to download some software that was only for PCs when they were aware that I am a Mac user. At this point I called to get more help because it had been over a week and we were getting nowhere. When I called and said it had been escalated to tier 2 and I was unhappy with the service and wanted to speak to a manager I was told to send and email and wait for a response then hung up on. I called again after being hung up on, and this person confirmed that indeed they were aware that I was using a Mac and not a PC, but when I asked to speak to a manager, it just escalated out of control. He was extremely antagonistic and unwilling to help. I couldn't speak to a manager, and when I got upset he made a comment about now I see why the other person hung up on you. He then again said "you know what, this is a tier 2 problem, so send them an email and wait for a response." At this point I just wanted my money back for the book that I was unable to read and had decided that I will no longer be using Kobo. Their email response was we'll fix the problem within 2 weeks. I asked to be refunded again, and their response was ok we fixed it, try again. It STILL did not work. I asked for a refund for a 3rd time and was told ok, we will give you a credit. I asked for a refund for a 4th time, and they simply stopped responding. My issue is still unresolved, no one in the call centre will take my call, and they won't respond to my emails. So now I'm out the money for the book twice as I went into a Chapters to buy an actual copy of the book. The whole experience has been awful. And the most shocking part of it all to me is how they think this is acceptable when there is a perfectly great alternative out there. REAL BOOKS. I can even drop them in a puddle and dry it out and still read it. I don't think that would be great for an eReader. The books are not any cheaper than real books anymore, plus you have to pay for the device, and you can't lend and borrow books like you can with real books. Save your money, stick to real books. Or maybe try another eReader. Kobo is not worth the hassle.
Date published: 2014-03-10
Rated 2 out of 5 by from being replaced after 7 months When the kobo was working properly, I loved it. Unfortunately I've had problems from the beginning. If I tried to load more than a few books at a time it would freeze and a reset wouldn't work. I had to factory reset it more than once. Each time I'd lose everything I put on it. Last week I figured I'd remove all the books I had on it (max 20) but it froze before I could get any new books put on. Eventually 1 got 3 books to load so I got ambitious and tried for 3 more. That was the end of it. It froze and no matter what I tried it wouldn't boot to the welcome screen. I called customer service and they were great - had me try a few more things but still no luck. I e-mailed them some info and a few days later I got another e-mail with some more suggestions. Unfortunately nothing worked so they are sending me a replacement Kobo. I'm not happy to find out that it's probably going to be a refurbished one though. I paid $140 for mine in February and they sell for only $100 now. Maybe I'm just being pessimistic but so many kobo's are returned that I'm afraid that in another 7 months the replacement will die on me too. By then my warranty is over and there's nothing I can do about it. Would I buy another kobo? No. Based on my experience so far the installed software is messed up so I think I'll try a different kind of ereader next time.
Date published: 2013-10-28
Rated 1 out of 5 by from Not recommended I bought my SO an original Kobo two years ago and it lasted about a year and a half before the screen broke. When we went to get a new one, we had heard good things about the Touch so we got him that one. After the first week, we started having problems with the screen freezing up and having to do factory resets at least once a week - we were spending more time resetting it than reading with it. FS has a one over the counter exchange so we finally gave up and went to exchange it. We did the straight across exchange thinking that maybe we just got a defective unit. We had problems with the second one right out of the box, it wouldn't connect to the computer and because the only charging cord that it comes with is the USB, we had to plug it in to a BB charger for an hour before there was enough charge that it would connect to the PC. Now, less than 24 hours after having it, the screen has frozen. None of the reset options are working for it so it's going back too... Definitely not as good as the original and would not recommend.
Date published: 2013-10-28
Rated 1 out of 5 by from DO NOT RECOMMEND KOBO I bought my kobo touch in June. It don't have internet so it took my about a week to get it set up as I did not realize that I needed the internet to set it up. Very inconvenient. Within a week of setting it up I started having issues with the battery dying. It only lasts 2 days at a time. I looked online for how to fix the problem and nothing I tried worked. I could not return the item to Chapters as the return policy is 14 days. I finally called Kobo within a month of my purchase and I was advised to reset my device. That didn't work and I called back and was told that I should not have been told to reset the device as the problem was that the battery cannot hold a charge. I was escalated to tier 2 customer service who advised that they would send me a replacement unit. When I received the "replacement unit" it was a refurbished unit! I called to complain as I had the option of purchasing a refurbished unit and I opted to pay more and buy and new unit as I thought that I would have less problems. Wrong! Seeing as I bought a defective product out of the box through no fault of my own, I think that I should have received a new product as a replacement. The kicker, I have to pay to ship back the defective product that I purchased!!! This is the last email they sent me "Thank you for contacting Kobo customer care. Unfortunately as you did not purchase the extended protection plan you are subject to the terms of our one year Standard Limited Warranty which states that your device will be replaced with a "new or refurbished unit". This is pending on availability of devices in our repair facility. It also states that the customer is responsible for shipping an insuring the defective unit back to us for repair. " "Top-rated customer service" , definitely not in my opinion!!!! Anyone who purchases a defective product should be restored to the position they were in when they purchased the product, with no additional cost to the consumer. Needless to say I just cancelled my order for the Vox and have told everyone I know to stay far far away from Kobo!!!
Date published: 2013-10-28
Rated 1 out of 5 by from Customer Service Remains Frustrating! I've had on/off problems with my Kobo touch since Feb 2012. I bought a Kobo (versus Kindle) because I wanted something to read the daily paper with and get library books on. Plus the price was good (compared with Sony). I got a replacement in July 2012 (when it was finally determined that I had a defective ereader) and everything was working well for about 3 days and then suddenly I can't download my daily paper again (it just stalls) AND library e-books can't be put on this e-reader for some reason. Kobo still has terrible customer service. Even once you get a hold of them, they can take 1-2 weeks to reply (or longer!) and often reply in some generic format without even answering the questions you specifically asked. BUT when they want something from you (e.g. to receive return packaging information), they get back to you right away & threaten to close your file in 10 days if they have not heard from you! So frustrating. I've never experienced such poor customer service. Waiting to hear back for over 2 weeks now & can't use my Kobo for what I bought it for...and in the meantime I'm still paying for a newspaper subscription that I cannot access! I called the Kobo help phone number twice ( Aug 5 and Aug 14) when I hadn't heard back from them and they said they would escalate my issue to "Tier 2" (but I think my existing ticket was already Tier 2!) and still no word back from customer service regarding my specific questions. Makes me think I should have spent the extra money to buy the Sony ereader with all the hassle I've had. If anyone from Chapters or Kobo is reading this my incident number is: #120602-000857
Date published: 2013-10-28
Rated 5 out of 5 by from almost a year old and still loving it! :) I was a little hesitant at first to buy an e-reader (I love having books to line my walls with) but after I got my kobo I am in love with it! Don’t get me wrong, I still buy books in paperback but the kobo lets me get the books I want on demand and instantly. :) I have read over 25 books on my kobo and I know for a fact I would not have bought most of them without kobo recommending them for me. Love the device, love the program and love the website. THANKS KOBO!
Date published: 2013-10-28
Rated 1 out of 5 by from Kobo e reader not worth it well I bought my Kobo when it first came out so the customer service rep told me in 2010, I thought I had it longer..seemed like it. I just bought three new books to read and it died. I told the CSR (who was very sympathetic and nice really) what the screen showed and he confirmed the "ink" was "dead". Seeing I did not have extended warranty..was never told about it..I now had a 159.00 plus tax device that was useless but I could read the book on my PC...which is not my idea of a great place to read. I could not get a refund as I bough the books over three weeks ago..waste of money. He advised many a electronic store "might be able to fix it" but I would have to pay to get it fixed. I would have thought it would last longer than almost 2 years...I remember reading a review by a tech writer in the newspaper who said when his died he was NOT getting another e-reader and neither am I . I will go back to paper as I would still have three books I could access without spending another over 100.00 dollars. So if you buy one either get the extended Warren..but first find out if you have to pay to ship it back to them it may or may not be worth it. Myself I am sadly disappointed in this item. It is not the Touch Screen one but I still would have hoped to have my over 100++ books to read. At least library books and paper ones don't disappear forever. What is the use of having this many books if you can't get to them anymore?
Date published: 2013-10-28
Rated 5 out of 5 by from Great! I got my Kobo a few weeks ago... and I absolutely LOVE it! It is fantastic for reading, especially if it is a long book. I find that I actually read MORE now that I have it!
Date published: 2013-10-28
Rated 1 out of 5 by from Will Never buy anything with KOBO name on it!!!!!!!!! Customer service absolutely sucks, they do not stand behind there products. Bought a kobo last year and just broke down, used rarely and stopped working all of a sudden, if you want to spend 170 on a peice of crap every year by all means go for it. Would have been worth it just to buy the books themselves.
Date published: 2013-10-28
Rated 1 out of 5 by from Absolute garbage, on my 3rd. DO NOT BUY I am currently on my third kobo. The first one took about a week to finally get to work with my wifi properly. However, I didn't use it for a month and the battery died. When it charged the wifi simply would not connect. I called kobo (since Chapters would be of no use to me since it's past the very inconvenient 14 day return policy) and they sent me a replacement (refurbished). I got very excited when this one managed to connect to my wifi, however, the second it went into sleep mode or turned off it lost the connection. When I tried to reconnect to the known network, it failed to, started searching for another network then froze and restarted itself. I complained on twitter (very useful by the way. Companies hate when you spill the beans about their crappy product on the social sites) and someone called me right away. He sent me a new kobo (not refurbished) and it is doing the exact same thing. At this point it won't even connect at all. I've tried it on my own network as well as others and get the same thing. Kobo needs to stop advertising the touch as wifi since 9 times out of 10 it doesn't work. I asked them if the next one they sent didn't work if I would get my money back and I was told likely not since I got it at Chapters and not Kobo. Apparently if you're dumb enough to purchase one of these duds from Chapters, you're stuck with it for life. I was also supposed to receive a way bill to send the second defective device back, but that never came (I had to spend $20 to ship the RMA to a warehouse 5 mins from my house). Now I am stuck with two of these useless products. The wifi was one of the reasons I got the e-Reader. I don't often use a computer, so the idea of only being able to purchase books from my desktop is a pain in the butt. I implore anyone who is thinking of getting one of these to shop around. It may be cheap, but you can find comparable prices in other e-reader devices. Or save your pennies and buy an iPad.
Date published: 2013-10-28
Rated 2 out of 5 by from Frozen Screen - Twice While I love the Kobo, about 9 months after I got my first one, the screen froze (the bottom right corner of the screen was stuck on what had been showing on my sleep screen). I contacted Kobo and they did replace it with a refurbished unit. This morning (about 6 months after the replacement) the screen is frozen again (same basic place), though it had been fine when I put it on my bedside table last night. Kobo has said that they will not help with the issue the second time. Not sure if I want to risk buying a new one - just for the same thing to happen again.
Date published: 2013-10-28
Rated 1 out of 5 by from problems I have had my Kobo for a year and after my year anniversary it will not turn on now I am going through kobo and it is a big pain to get them to do something for the sent me from one part to another part and it is possible that I might not get a new one or a used one I am not impressed.
Date published: 2013-10-28
Rated 1 out of 5 by from Horrible customer service / cheap cable / stains I purchased a silver Kobo Touch in June of 2011, specifically to take it on a trip with me. The process of getting e-books onto the reader was a bit more complicated than I had expected, but after that was done it was great. I like that one charge lasts about a month if you're not constantly using it (and have the wireless turned off, which doesn't work properly in any case). I've used the Kobo here and there since, but not very often, so I'd say that in total I've probably charged it about 5 times. Earlier this week I plugged it in to take it with me on a weekend trip, but the light indicating that it is charging did not turn on, and the micro USB cable just kept falling out. It's never been very "snug" to begin with, but I never had that problem in the past. After wiggling it around for a while - if I held it in one certain position - the light finally turned on and it started charging, but if I moved the cable in the slightest, it would become disconnected again. After searching the web and finding that this seemed to be a common problem (i.e. a known manufacturing defect) I e-mailed Kobo about this, but because my device is 1 year and 3 weeks old now, they just replied with "sorry, nothing we can do". I then called Kobo and spoke with a supervisor, who told me that I was out of luck since my warranty had expired, but that she'd come across this quite often, and it's actually the cable that's the issue, not the device. She suggested I go purchase another micro USB cable and see if that fixed the issue. I am very disappointed with this. Yes, I realize I'm out of warranty, but if it is a common issue, then it's something Kobo (or Chapters, since they're selling these devices!) needs to take responsibility for. If it is the cable, then Kobo is obviously pinching pennies by shipping low-quality cables, which, as I was informed, are not covered under warranty anyways. So after spending $140 on the reader including a cable, I am now supposed to spend another $10 minimum (+time and gas) to get a new cable because the one originally supplied is of such low quality that it is not usable. On top of that I just took my Kobo out of its protective cover (never took it out since I bought it), and the entire back of it is stained. The cover is black, and the stains are like a rust colour, so I'm not sure if it's stained from the cover (which cost $50 (also purchased from Chapters), so one would expect that the leather shouldn't bleed), or whether the device itself is leaking somehow?? Again, this seems like a manufacturing issue of the device, because why make it of a material that will stain, where these stains cannot be cleaned off? All in all I'm very disappointed with my purchase (and frustrated that I purchased a second one for my father just last Christmas). I have a friend who purchased a Kindle, and has had his device replaced at no cost (not even international shipping) after he dropped it and broke the display OUTSIDE of the warranty period while on a trip abroad.
Date published: 2013-10-28
Rated 4 out of 5 by from well, it's not waterproof... but there's hope! I love(d) my Kobo Touch. I'm a voracious reader and easily go through 2-3 books in a good, sunny weekend. I love the feel of a paperback, with the heft and the colors and the varied fonts. Nothing beats a good paper book. But the Kobo comes just as close as you could hope. It's light enough that you can throw it in your purse and carry it everywhere, or hold comfortably for long periods in just one hand. There are a few font options (though I'd love it if fonts were more customizable) to choose from, and the font size is widely adjustable. I love being able to keep an entire library in one small package. I've found the battery life to be quite sufficient. While I haven't kept track, I've found that I can go weeks on a single charge. It's also plenty handy that I can plug it in to the wall with my cellphone charger, too. The touch screen is very responsive and allows for easy manipulation of the book, and I love that the swipe zones on the screen can be adjusted to different settings in order to meet your needs. Even the built in experimental web browser is great when I want to get a quick update on the forecast while I'm out in the yard, or pool. Oh, the pool. Sadly, the Kobo Touch is not waterproof. There don't seem to be any waterproof cases on the market, which is a shame really, because I'm sure mine isn't the first Kobo to take a swim.... And it was quite the swim. I dropped it full on in to the pool. Now, the Kobo holds up very well to small splashes and drips of water. But being dropped 2-3 feet deep is another story... the poor thing became completely unresponsive. HOWEVER. I'm happy to report that after snapping the back cover off and letting it dry out that way for a few days, it has once again started to function! I'm hoping it will make it through the summer... My one (very minor) beef with the Kobo is that it starts to look very dirty very quickly. Mine was pretty grungy looking before it jumped in the pool. (For the record, the swim didn't pretty it up at all). I'm more interested in function, so that's not really a big deal, but it's worth mentioning. I'd definitely recommend it, and HAVE recommended it. It would, however, be great if there were options for waterproofing.
Date published: 2013-10-28
Rated 3 out of 5 by from Decent I love my new Kobo touch eReader, but I've found that the 'share on facebook' feature is absolute crap, as is the wifi. I purchase all my eBooks through the app and then sync with my reader because the second I try to use the internet, it freezes up and does nothing - like pressing a letter key to type a comment along with a facebook post, for example. But the rest of the features are great (so far). I like being able to look up definitions or translations of words, in particular, although the award thing I find rather tedious; I don't care if the reader thinks it's great that I read before bed. That doesn't deserve an 'award', and it can get a little irritating. Overall, though, it's a pretty good device, and if you're looking for something for JUST the eReading purposes, I recommend it, because in that regard, it does well.
Date published: 2013-10-28
Rated 4 out of 5 by from A Great Buy! I have recently purchased the Kobo Touch. I was surprised at how well this eBook works! It's a light, sleek handheld library and can store up to 30,000 books. It is an easy product to use. You can download books from chapters.ca or even the library. I like the Kobo Touch because the screen doesn't bother your eyes when reading for long periods of time. It has a lot of cool features that make it easy to organize and search your books. You can zoom, highlight, bookmark, change the font and size of font, and read landscape to make reading easier. There is also a built in dictionary for your convenience. The only downfall of this product is if you have no battery power you are unable to read, where as a hard copy book you are able to read anywhere. I recommend this product to anyone who enjoys reading.
Date published: 2013-10-28
Rated 5 out of 5 by from A great investment! I have always enjoyed reading, but the Kobo touch has allowed me to broaden my selection of books. I now read books that I never would have bought before, and enjoy them all so much! The touch is light an easily pits in a purse or bag to be carried along wherever you go. It has certainly made my morning commute better!
Date published: 2013-10-28
Rated 2 out of 5 by from On my second Kobo I love my ereader, I just want it to work. I purchased the Original and after a few months it fell off the couch and the screen went wonky, not kobo's fault completely. Second was the Touch and after a few months the USB connection is broken. I'm currently dealing with Customer Service so I have my fingers crossed I'll get a replacement. I'd rather support a Canadian company than buy a Kindle...
Date published: 2013-10-28
Rated 5 out of 5 by from I love my Kobo! I got mine when the Touch first came out and I've loved it since. I've only had one issue with it and a simple reset did the trick. I can carry all my books around with me and it's so so simple to use. I've recommended it to people and they love theirs too.
Date published: 2013-10-28
Rated 1 out of 5 by from Cheated My Kobo Touch failed within 3 months ... Now Chapters wont look after me. I have to deal directly with Kobo. They are very challenging to deal with. I feel cheated .... DO NOT BUY THIS!!
Date published: 2014-08-11
Rated 1 out of 5 by from This is NOT a review this is a question? I want to get this Kobo because of the sale price $99 but how long is it going for, can anyone tell me? If so please do!
Date published: 2013-10-28
Rated 1 out of 5 by from Help!!!!!!!!!!!!!!!!!!! i was trying to turn my kobo off but it wouldent turn offf so i held the buttton untill the screen said returning to factory mode then the screen whent blank i tryed reseting it and going back to the kob set up.com but that dident work eather what should i do!!
Date published: 2013-10-28
Rated 5 out of 5 by from i have a question im going to get a kobo reader today do they only go for 99$ if you buy it online. also i have a membership card do i use that to get 40 dollars off?
Date published: 2013-10-28
Rated 2 out of 5 by from Great reader, poor customer service The reader is wonderful but be prepared for frustration if you require customer assistance. I bought two readers and wish I had saved my money and used the app on my iPad instead.
Date published: 2013-10-28
Rated 5 out of 5 by from Question!! is it bad for the eyes??
Date published: 2013-10-28
Rated 4 out of 5 by from Love love love it My boyfriend bought me my Touch back in September. I had been putting off buying an e-Reader for over 2 years, unsure of if I really wanted to take the step - I love holding a book in my hands so I was very hesitant to give that up. Let me just say, I don't know why I didn't do it sooner! I love that its so small and compact and I can have my hundred of books with me wherever I go. I didn't give the Touch 5 leaves because of a few minor details, one I have a tiny black spot on my screen that wont go away, it just showed up one day out of the blue for no reason (I have a case and have never dropped it) but I've gotten used to it, two, when I am on the web browser for some reason I am unable to navigate away from my homepage (which is set up for facebook). And finally I find that sometimes I have to tap the screen once or twice extra to change the page which then causes it to turn that many pages, thankfully its not often so its not that bothersome. Personally I absolutely love this! No problems whatsoever (other than those mentioned)
Date published: 2013-10-28
Rated 5 out of 5 by from I love my Kobo Touch ereader I've had it for about a year now and I've been using it almost every day. It's great for long bus rides on commutes to and from my university. It's also been a nice change since I tend to read multiple books at a time and it often left me carrying multiple books in a giant purse but now I don't need to do that so it's been quite the improvement. I haven't had any problems with it at all! I prefer it to the new tablet-like ereaders that have come out because this one is lighter :) I've saved a lot of money with this ereader so it's pretty much already paid for itself! I always spent a LOT of money of books, but now I buy ebooks so they're significantly cheaper and quite the money saver :) I've found some of the same ebooks cheaper off the kindle bookstore so I've used a program called calibre to put them on my ereader so that's another way to save money too ;) The Sony pocket ereader is also a good one, my friend has it and I've used it too so I'd definitely recommend one of the two :) Good luck!
Date published: 2013-10-28
Rated 1 out of 5 by from Kobo Touch a disappointment My Kobo Touch is 3 months old and the wireless has quit working. I have done a basic reset and 2 factory resets with no success. Waiting for a response and solution from Kobo. I decided on the Kobo E-reader in part because of it's affiliation with Chapters but am now questioning why Chapters wants to promote this item. Perhaps there is a reason the Touch is now being offered at a reduced price?!
Date published: 2013-10-28
Rated 5 out of 5 by from love it! I have had my kobo since last October and I love it. It is so easy to use and downloading couldn't be easier. I haven't had any issues with it. I found it great for traveling, as I just throw it in my carry on and I am ready to go. I have recommended kobo's to all of my friends!
Date published: 2013-10-28
Rated 1 out of 5 by from Very disappointed with the kobo customer service team. I had my KOBO touch for under 2 months when it stalled and wouldn't open up - I went to the store where it was purchased but was told that I needed to contact Kobo customer service. While I agree that the first person I spoke to was very nice and helpful on the phone I CANNOT say the same about the ones I spoke to via email. First I found out that I needed to pay for (an item not even two months old ) to have it shipped to them. Then I was sent a refurbished kobo in replacement of my orginal less than 2 month old device - that's there policy I was told. they couldn't even tell me what was wrong with mine in the first place. When I told them by email that it takes me a few times to close or open the refurbished one no one even emailed me back. The touch screen when connected to my wireless doesn't even work properly but I don't really care at this point I don't ever want to speak to the Kobo people again and if anyone asks I will tell them to buy the AMAZON KINDLE ..
Date published: 2013-10-28
Rated 5 out of 5 by from Perfect ereader I've read a lot of complaints about the device itself and certainly about the very poor customer service. I cannot speak to the latter because I can speak to the former. That is, I've had my Kobo Touch since October 2011 and haven't experienced a single problem, not in the set up, not in using it, not in its performance, not in using it with a third party free ebook management program, not in firmware updates. It's worked perfectly. It's a gem. I love it and am grateful to have this excellent device and thank my family for the wonderful gift.
Date published: 2013-10-28
Rated 4 out of 5 by from Love My Kobo... But... I have had my Kobo Touch for almost a year. It has given me no problems. In the beginning it had "ghosting" issues but that was resolved by an update and so I carried on. A few days ago, I updated my Kobo with the latest update. The update was supposed to make page turns "better" - like there was a problem in the first place! As well as other issues that I had never experienced. Since the update, I have experienced problems. It freezes. I try to turn a page and it puts it into "dictionary mode" and then I can't close this mode. Putting it into sleep mode doesn't solve the problem. I have to shut it off completely and turn it back on. This is very annoying when I'm in the middle of reading as it does take some time to reboot. I like my Kobo and so I'm hoping that there will be another update that will fix the mess that was made with the last update!
Date published: 2013-10-28
Rated 1 out of 5 by from Don't go Kobo I have an original Kobo and then was given a Touch as a birthday present. I read for the first little bit without problems however one day, without warning, it stopped working. Everytime I turned it on it would put me through the steps of initializing it again (wanting to be plugged into the computer etc.). After weeks of waiting for customer service to call me (apparently the Tier 2 people can't be contacted by you, which should be a giant red flag to potential customers right there) they finally got back to me and had me mail the Touch to them. In return they mailed me another Touch that.... was broken too. After getting the runaround again for weeks I gave up trying to get a resolution. The latest was that I needed to get some other software for my computer that was going to fix this - and they told me I was lucky to have a new Touch sent to me instead of a refurbished one when I dared to mention that they sent the wrong colour. Really? I pick out one colour in the store and when it breaks you send me whatever you want?? The whole experience has left me wanting nothing to do with Chapters (who wouldn't help at all except to tell me that Kobo is a different company, complain to them at this number).
Date published: 2013-10-28
Rated 1 out of 5 by from Worst device ever I have posted a few times in response to other people having problems. Jane was friendly enough to ask for my incident number, but it has been months now and still no solution! My advice: **Do Not Buy KOBO!!** Get any other device, but not a Kobo! I have never experienced any worse customer service!
Date published: 2013-10-28
Rated 1 out of 5 by from Bad CS, no Wi-Fi 4 months of emails and in the last month they sent me a refurb unit for my brand new one that still had customer's private info on it. Exchanged for a new one after twittering the CEO for action, none of the units have been able to connect to Windows 7 Wi-Fi network. AVOID AT ALL COSTS! (it often takes 24 hours to call up a library list if I put more than 1K books on it, a far cry from their claim of 30K capability)
Date published: 2013-10-28
Rated 1 out of 5 by from Terrible Customer Service Enjoyed my Kobo for the first 2 months I had it, until the screen froze. Still trying to get a replacement device from kobo, its been over a month of phone calls and emails as well as my expense of having it shipped back. Kobo has provided the worst customer service I've ever experienced.
Date published: 2013-10-28
Rated 5 out of 5 by from Great Product and Service We now have 2 Kobo Touch's in our household and they are both in constant use. Admit I have had a couple freeze ups but simply turning the reader off and back on has returned full functionality. I created a problem with my account when I tried to set up the second kobo and in spite of me being the cause the customer support was very quick to help resolve both on phone and over e-mail. Only tricky at this point is Kobo (understand from someone else Sony is similar) does not seem to have anticipated the possibility of 2 people using the same computer and e-mail address each wanting a Kobo with individual libraries. I needed a second e-mail address to solve the account problem but can only have one copy of Kobo desk top on our computer. This means time delays because it means each of our libraries needs to be downloaded to the desktop each time. This may be exacerbated by our slower internet connection and by fact we have different reading interests so have completely different libraries. Hopefully at some point will be able to have two separate Kobo desktops on same computer. Beyond that fantastic product and great experience with customer service to date.
Date published: 2013-10-28
Rated 1 out of 5 by from Customer service rotten - buy another system I loved my Kobo touch until it broke, 4 months in. Moderate use and very well cared for, then one day the screen froze. After that it all went downhill. They have the worst customer service I have ever encountered. It took me well over a month to get any response, speaking to someone live was a nightmare, not only did it take major hoop jumping, they were rude and not the least bit helpful. The end result was that I had to pay to return it with no guarantee of fix or replacement. They took 6 weeks to get to this decision and then closed my ticket when they didn't recieve the product within 5 days of sending me the email. I would not reccomend this product. It has known issues and the COMPANY DOES NOT STAND BEHIND THEIR PRODUCT. Shameful. Indigo/Chapters is no help either. Be warned.
Date published: 2013-10-28
Rated 1 out of 5 by from Soo not worth it I received a kobo touch for Christmas this year. From the start I found it very frustrating because the Kobo wasn't very responsive. The power button doesn't always work, nor does the screen when I want to turn a page, go to the homepage etc. I also have to wait for pages to load while I'm reading which can get annoying after a while. However, I am most disgusted with the customer service from Kobo. I recently downloaded a book, which was listed for one price. Once I had paid that, and downloaded the book, there was a big picture on the cover saying the book cost a lot less than I paid. I contacted them asking for a refund or for them to honour the price on the cover. They took over a week to get back to me and basically said too bad. They don't care what the publishers say the book cost, they are charging what they want. Personally, I think it is insulting to their customers to charge them one price for something only to have a giant picture on the cover of their book saying they got overcharged once they've downloaded it. I have NOT been impressed with Koba at all....
Date published: 2013-10-28
Rated 5 out of 5 by from perfect I've had my Touch for better then a month now and just love it. Have had no issuses with it at all. It is touchy, even the power button. If you hold it to long it will do a double take and "on" will become off. You have to get use to it like anything. I got mine right from KOBO and the coustomer service has been incredible. Can't say enough about it. LOVE IT.
Date published: 2013-10-28
Rated 4 out of 5 by from Almost perfect This is my first e-reader and I love it. The size is nice and portable and I am enjoying reading many books on it. The one bad thing about this is the power button. Sometimes it is responsive and other times it does not work. It is not a HUGE problem but the e-reader would be overall a lot better if it did not have this issue.
Date published: 2013-10-28

– More About This Product –

Kobo Touch Black

by Kobo

Shipping weight: 2 lbs.

Colour: Black

Dimensions: 0.413D x 4.498W x 6.494H (IN)

UPC: 817866000668

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This item is not available to order at this time.

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