Kobo Touch White

My Kobo Touch failed within 3 months ... Now Chapters wont look after me. I have to deal directly with Kobo. They are very challenging to deal with. I feel cheated .... DO NOT BUY THIS!!

I want to get this Kobo because of the sale price $99 but how long is it going for, can anyone tell me? If so please do!

i was trying to turn my kobo off but it wouldent turn offf so i held the buttton untill the screen said returning to factory mode then the screen whent blank i tryed reseting it and going back to the kob set up.com but that dident work eather what should i do!!

im going to get a kobo reader today do they only go for 99$ if you buy it online. also i have a membership card do i use that to get 40 dollars off?

The reader is wonderful but be prepared for frustration if you require customer assistance. I bought two readers and wish I had saved my money and used the app on my iPad instead.

is it bad for the eyes??

My boyfriend bought me my Touch back in September. I had been putting off buying an e-Reader for over 2 years, unsure of if I really wanted to take the step - I love holding a book in my hands so I was very hesitant to give that up. Let me just say, I don't know why I didn't do it sooner! I love that its so small and compact and I can have my hundred of books with me wherever I go. I didn't give the Touch 5 leaves because of a few minor details, one I have a tiny black spot on my screen that wont go away, it just showed up one day out of the blue for no reason (I have a case and have never dropped it) but I've gotten used to it, two, when I am on the web browser for some reason I am unable to navigate away from my homepage (which is set up for facebook). And finally I find that sometimes I have to tap the screen once or twice extra to change the page which then causes it to turn that many pages, thankfully its not often so its not that bothersome. Personally I absolutely love this! No problems whatsoever (other than those mentioned)

I've had it for about a year now and I've been using it almost every day. It's great for long bus rides on commutes to and from my university. It's also been a nice change since I tend to read multiple books at a time and it often left me carrying multiple books in a giant purse but now I don't need to do that so it's been quite the improvement. I haven't had any problems with it at all! I prefer it to the new tablet-like ereaders that have come out because this one is lighter :) I've saved a lot of money with this ereader so it's pretty much already paid for itself! I always spent a LOT of money of books, but now I buy ebooks so they're significantly cheaper and quite the money saver :) I've found some of the same ebooks cheaper off the kindle bookstore so I've used a program called calibre to put them on my ereader so that's another way to save money too ;) The Sony pocket ereader is also a good one, my friend has it and I've used it too so I'd definitely recommend one of the two :)
Good luck!

My Kobo Touch is 3 months old and the wireless has quit working. I have done a basic reset and 2 factory resets with no success. Waiting for a response and solution from Kobo. I decided on the Kobo E-reader in part because of it's affiliation with Chapters but am now questioning why Chapters wants to promote this item. Perhaps there is a reason the Touch is now being offered at a reduced price?!

I have had my kobo since last October and I love it. It is so easy to use and downloading couldn't be easier. I haven't had any issues with it. I found it great for traveling, as I just throw it in my carry on and I am ready to go. I have recommended kobo's to all of my friends!

I have had my Kobo about 1 year and love it. Great for traveling. Also I have down loaded public library books easily. Did have one problem where it froze stuck a pin in the hole in the back and it reset it to factory mode.

I had my KOBO touch for under 2 months when it stalled and wouldn't open up - I went to the store where it was purchased but was told that I needed to contact Kobo customer service. While I agree that the first person I spoke to was very nice and helpful on the phone I CANNOT say the same about the ones I spoke to via email. First I found out that I needed to pay for (an item not even two months old ) to have it shipped to them. Then I was sent a refurbished kobo in replacement of my orginal less than 2 month old device - that's there policy I was told. they couldn't even tell me what was wrong with mine in the first place. When I told them by email that it takes me a few times to close or open the refurbished one no one even emailed me back. The touch screen when connected to my wireless doesn't even work properly but I don't really care at this point I don't ever want to speak to the Kobo people again and if anyone asks I will tell them to buy the AMAZON KINDLE ..

I've read a lot of complaints about the device itself and certainly about the very poor customer service. I cannot speak to the latter because I can speak to the former.

That is, I've had my Kobo Touch since October 2011 and haven't experienced a single problem, not in the set up, not in using it, not in its performance, not in using it with a third party free ebook management program, not in firmware updates. It's worked perfectly. It's a gem. I love it and am grateful to have this excellent device and thank my family for the wonderful gift.

I have had my Kobo Touch for almost a year. It has given me no problems. In the beginning it had "ghosting" issues but that was resolved by an update and so I carried on. A few days ago, I updated my Kobo with the latest update. The update was supposed to make page turns "better" - like there was a problem in the first place! As well as other issues that I had never experienced. Since the update, I have experienced problems. It freezes. I try to turn a page and it puts it into "dictionary mode" and then I can't close this mode. Putting it into sleep mode doesn't solve the problem. I have to shut it off completely and turn it back on. This is very annoying when I'm in the middle of reading as it does take some time to reboot.

I like my Kobo and so I'm hoping that there will be another update that will fix the mess that was made with the last update!

I have an original Kobo and then was given a Touch as a birthday present. I read for the first little bit without problems however one day, without warning, it stopped working. Everytime I turned it on it would put me through the steps of initializing it again (wanting to be plugged into the computer etc.). After weeks of waiting for customer service to call me (apparently the Tier 2 people can't be contacted by you, which should be a giant red flag to potential customers right there) they finally got back to me and had me mail the Touch to them. In return they mailed me another Touch that.... was broken too. After getting the runaround again for weeks I gave up trying to get a resolution. The latest was that I needed to get some other software for my computer that was going to fix this - and they told me I was lucky to have a new Touch sent to me instead of a refurbished one when I dared to mention that they sent the wrong colour. Really? I pick out one colour in the store and when it breaks you send me whatever you want?? The whole experience has left me wanting nothing to do with Chapters (who wouldn't help at all except to tell me that Kobo is a different company, complain to them at this number).

I have posted a few times in response to other people having problems.
Jane was friendly enough to ask for my incident number, but it has been months now and still no solution!
My advice: **Do Not Buy KOBO!!** Get any other device, but not a Kobo! I have never experienced any worse customer service!

4 months of emails and in the last month they sent me a refurb unit for my brand new one that still had customer's private info on it. Exchanged for a new one after twittering the CEO for action, none of the units have been able to connect to Windows 7 Wi-Fi network. AVOID AT ALL COSTS! (it often takes 24 hours to call up a library list if I put more than 1K books on it, a far cry from their claim of 30K capability)

Enjoyed my Kobo for the first 2 months I had it, until the screen froze. Still trying to get a replacement device from kobo, its been over a month of phone calls and emails as well as my expense of having it shipped back. Kobo has provided the worst customer service I've ever experienced.

We now have 2 Kobo Touch's in our household and they are both in constant use. Admit I have had a couple freeze ups but simply turning the reader off and back on has returned full functionality. I created a problem with my account when I tried to set up the second kobo and in spite of me being the cause the customer support was very quick to help resolve both on phone and over e-mail. Only tricky at this point is Kobo (understand from someone else Sony is similar) does not seem to have anticipated the possibility of 2 people using the same computer and e-mail address each wanting a Kobo with individual libraries. I needed a second e-mail address to solve the account problem but can only have one copy of Kobo desk top on our computer. This means time delays because it means each of our libraries needs to be downloaded to the desktop each time. This may be exacerbated by our slower internet connection and by fact we have different reading interests so have completely different libraries. Hopefully at some point will be able to have two separate Kobo desktops on same computer. Beyond that fantastic product and great experience with customer service to date.

I loved my Kobo touch until it broke, 4 months in. Moderate use and very well cared for, then one day the screen froze. After that it all went downhill. They have the worst customer service I have ever encountered. It took me well over a month to get any response, speaking to someone live was a nightmare, not only did it take major hoop jumping, they were rude and not the least bit helpful. The end result was that I had to pay to return it with no guarantee of fix or replacement. They took 6 weeks to get to this decision and then closed my ticket when they didn't recieve the product within 5 days of sending me the email. I would not reccomend this product. It has known issues and the COMPANY DOES NOT STAND BEHIND THEIR PRODUCT. Shameful. Indigo/Chapters is no help either. Be warned.