• Manufacturer Safety Notice
    Nest Protect:
    Smoke + Carbon Monoxide Alarm

    Recall: Nest Protect: Smoke + Carbon Monoxide Alarm

    Nest has issued a safety notice regarding the Nest Protect: Smoke + Carbon Monoxide Alarm due to a safety concern. The product has a feature (Nest Wave) that enables the user to turn off the alarm with a wave of the hand; Nest observed a unique combination of circumstances that caused them to question whether this feature could be unintentionally activated, and could therefore delay an alarm going off if there was a real fire.

    Please visit the Consumer Safety Notice on Nest’s website for more information.

    Notice of Manufacturer Recall
    Fitbit Force

    Recall: Fitbit Force

    If you have recently purchased a Fitbit Force from our website we appreciate your business very much and wanted to let you know that it has been brought to our attention that a very small number of users have experienced skin irritation from its use. As a result the manufacturer has decided to stop sale of Fitbit Force and conduct a voluntary recall.

    Fitbit Force - large, black: UPC 898628002885
    Fitbit Force - small, black: UPC 898628002960

    What is causing the reported skin irritation?
    Fitbit hired independent labs and medical experts to conduct a thorough investigation to identify the potential causes of skin irritation reported by a small percentage of Force users. Some users may be reacting to nickel in the stainless steel used in the device, even though the surgical grade material meets the most stringent regulatory standards. Other users are likely experiencing an allergic reaction to the materials in the strap or the adhesives used to assemble the product.

    Fitbit is offering a full refund to users who would like to return their Force. To expedite your refund, please complete this form at http://fitbit.com/forcesupport/refund or call Fitbit at 1-888-656-6381 to request a return kit with prepaid shipping envelope. Once Fitbit receives your Force they will process your refund cheque.


    Notice of Manufacturer Recall
    Chill Baby Volume Pacifier

    Recall: Fred and Friends Chill Baby Volume Pacifier

    Fred & Friends has recalled the Chill Baby Volume Pacifier due to a potential safety hazard. The knob on the pacifier can detach, which can pose a choking hazard to young children. The ventilation holes on the pacifier are too small.

    Chill Baby Volume Pacifier: UPC 728987020599

    Consumers should take the recalled pacifiers away from young children immediately and return them to Fred & Friends for a $12 (U.S) refund. Fred & Friends is providing a postage paid envelope for consumers to return the recalled pacifiers.

    For more information, contact Fred & Friends toll-free at 1-855-346-6372, from 8:00 a.m. to 5:00 p.m. EST, Monday through Friday, by email or visit the Fred & Friend's website and click on Pacifier Recall.


    Notice of Manufacturer Recall
    Quixel Baby Rattle

    Recall: Manhattan Toy Quixel Baby Rattle

    Manhattan Toy has recalled the Quixel Baby Rattle due to a potential safety hazard. The coloured arches can break near the ends, releasing a small part which can pose a choking hazard to small children.

    Quixel Baby Rattle : UPC 011964450565

    Consumers should immediately take these rattles away from young children and return it to the store where purchased for a full refund.

    For additional information, contact Manhattan Group toll-free at 1-800-541-1345 between 8:00 a.m. and 5:00 p.m. CST Monday through Friday, or visit the firm’s website.

    Consumers may also visit the recall page on Health Canada’s website at: http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2013/37061r-eng.php


    Buff Baby Rattle has been voluntarily recalled by the manufacturer, Fred & Friends
    The end cap of the rattle may become dislodged, exposing the user to small plastic pellets from inside the rattle.

    Buff Baby Rattle : UPC 728987019098

    Consumers should take the recalled rattle away from children immediately and contact Fred & Friends customer service to obtain further instructions on how to return the product for a refund.

    For further instructions on the return of the product, consumers should contact the Fred & Friends Buff Baby Rattle toll-free safety recall line at 1-877-647-8644, from 8:00 a.m. to 5:00 p.m. ET, Monday through Friday, or visit www.fredandfriends.com or contact the company by email at buffbabyrattle@fredandfriends.com. Consumers will be offered a refund of $10.00 USD for each Buff Baby Rattle product that is returned to Fred & Friends in accordance with this recall.

    CUSTOMER INQUIRIES

    For more information, please visit the recall page on Health Canada’s website at
    http://www.healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2013/34297r-eng.php


    A tire defect has prompted a voluntary recall by the makers of Masterkidz Wooden Vespa Style Scooters, see UPC codes listed below.
    THE DEFECTIVE TIRES MAY EXPLODE DURING INFLATION.

    Masterkidz Blue Wooden Vespa Style Scooter: UPC 882709082088
    Masterkidz Red Wooden Vespa Style Scooter: UPC 882709082095

    The health and safety of our customers and staff are our highest priorities. We ask customers who have purchased this Scooter, not to inflate the tires (explosion risk), and to return it to any Indigo or Chapters location for a full refund, no receipt is required. No other products in our assortment are affected in any way by this manufacturer’s recall. We regret this issue and sincerely apologize for this inconvenience.

    1. 1. Why are Indigo and Chapters recalling this Scooter?

      We are participating in a manufacturer’s recall. The product was deemed to have a tire defect that poses a safety risk and was voluntarily recalled by the manufacturer on January 11th. We take the health and safety of our customers very seriously and are fully participating in the recall.

    2. 2. What should I do if I bought the Scooter?

      We ask our customers and staff who purchased the Scooter not to inflate the tires, and to return Scooters to any Indigo or Chapters store for a full refund, a receipt is not required. We regret the inconvenience this may have caused.

    3. This product was purchased through a reputable vendor with whom we've worked before. We have not had any previous issue with their standards of quality. They’ve issued a voluntary recall and we are asking for individuals who have purchased the Scooter to return it for a full refund. We sincerely regret any inconvenience.

      CUSTOMER INQUIRIES

      Customer Relations
      Indigo Books and Music
      storeexperience@indigo.ca
      416-263-5002
      Monday to Friday 9am to 5pm Eastern Time.
      or
      1-800-832-7569
      Monday to Friday 9am – 7pm Eastern Time

      MEDIA INQUIRIES
      Janet Eger
      VP Public Relations
      jeger@indigo.ca


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