Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Leadership)

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Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Leadership)

by The The Disney Institute

Used & Rare price

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Availability: Ships within 1 week

Format: Hardcover

Publisher: Disney Editions

Condition:

The following ISBNs are associated with this title:

ISBN - 10: 0786853077

ISBN - 13: 9780786853076

Seller Comments:

Light wear to edges and pages. Cover and spine show no easily noticeable damage. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company.

From the Publisher

Whether they are called clients, customers, constituents, or, in Disney-speak, guest, all organizations must better serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark for best business practices. Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service.

Used books: 4 more copies of this item are available

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Leadership)

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Leadership)

by Michael D. The Disney Institute; Eisner

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Disney Editions

Seller Comments:

Book has appearance of light use with no easily noticeable wear. Millions of satisfied customers and climbing. Green Earth Books is the name you can trust, guaranteed. Spend Less. Read More.

$5.82

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Leadership)

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Leadership)

by The Disney Institute Michael D. Eisner

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Disney Editions

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$8.03

Be Our Guest: Perfecting the Art of Customer Service

Be Our Guest: Perfecting the Art of Customer Service

by Disney Institute

Availability: Ships within 1 week

Condition:

Format: Hard Cover

Publisher: Disney Enterprises

Seller Comments:

12mo-Between 6 3/4" and 7 3/4" Tall. 206 page book is in good condtiion with edgewear, scuffed cover, previous owner's name marked out inside the front cover, and rubbed spine ends. DJ is in very good condition with slight edgewear and slight rubbing of spine ends.

$13.54

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