Best Practices in Customer Service

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Best Practices in Customer Service

by Ron Zemke

Used & Rare price

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Availability: Ships within 1 week

Format: Softcover

Publisher: AMACOM

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The following ISBNs are associated with this title:

ISBN - 10: 0814470289

ISBN - 13: 9780814470282

Seller Comments:

A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company.

From the Publisher

<html> <head> </head> <body> <p> " Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on... </p> <p> </p> <p> Best Practices in Customer Service is a one-stop resource designed to help anyone involved in customer service answer these questions and more. </p> <p> </p> <p> With 35 chapters written by customer service experts, it illustrates best practices in customer service and provides the tools readers need to implement those practices in their own companies. From classic issues like customer retention to contemporary concerns like providing customer service on the Internet, it helps readers: </p> <p> </p> <p> * fully understand the connection between excellent customer service and organizational performance </p> <p> * deliver a higher level of customer service at a lower cost </p> <p> * develop a customer base that fuels growth and profitability." </p> </body> </html>

Used books: 11 more copies of this item are available

Best Practices in Customer Service

Best Practices in Customer Service

by Ron Zemke

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Format:

Publisher: AMACOM/American Management Association

Seller Comments:

Former Library book. Shows definite wear, and perhaps considerable marking on inside. Shipped to over one million happy customers. Your purchase benefits world literacy!

$5.82

Best Practices in Customer Service

Best Practices in Customer Service

by Ron Zemke

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Condition:

Format:

Publisher: AMACOM/American Management Association

Seller Comments:

Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy!

$5.82

Best Practices in Customer Service

Best Practices in Customer Service

by Ron Zemke

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Condition:

Format: Paperback

Publisher: AMACOM

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, may not include cdrom or access codes. Customer service is our top priority!

$9.14

Best Practices in Customer Service

Best Practices in Customer Service

by Zemke

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Format:

Publisher: AMACOM

Seller Comments:

Ships same day or next business day! Expedited shipping available. Used sticker and some writing and/or highlighting. Used books may not include working access code or dust jacket.

$11.33

Best Practices in Customer Service

Best Practices in Customer Service

by Ron Zemke

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Condition:

Format: PAPERBACK

Publisher: AMACOM

Seller Comments:

0814470289 Trade Paperback. Very Good. Clean, tight. Heavy and/or oversized. International Shipping may require additional postage.

$11.33

Best Practices in Customer Service

Best Practices in Customer Service

by Zemke

Availability: Ships within 1 week

Condition:

Format: Paperback

Publisher: Amacom

Seller Comments:

**SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence!

$16.94

Best Practices in Customer Service

Best Practices in Customer Service

by Zemke

Availability: Ships within 1 week

Condition:

Format: Paperback

Publisher: Amacom

Seller Comments:

This book is in good condition. All pages are intact, there are no tears to the book and the book is nice and clean. The pages might be slightly dog eared through previous use and textbooks might have a small amount of highlighting but nothing which will obstruct getting the maximum out of the book. Customers are protected by 100% refund guarantee if they are not happy.

$17.26

Best Practices in Customer Service

Best Practices in Customer Service

by Amacom

Availability: Ships within 1 week

Condition:

Format: Trade paperback

Publisher: AMACOM/American Management Association

Seller Comments:

Trade paperback (US). Glued binding. 425 p. Audience: General/trade. Good solid ex-library book with the usual stamps & numbers. Cover is worn with edge, corner, scuffing & creasing. Pages are clean & tight with some corner and edge wear and some folded corners.

$24.84

Best Practices in Customer Service

Best Practices in Customer Service

by Zemke

Availability: Ships within 1 week

Condition:

Format:

Publisher: AMACOM

Seller Comments:

Ships same day or next business day! Expedited shipping available. Used sticker and some writing and/or highlighting. Used books may not include working access code or dust jacket.

$26.75

Best Practices in Customer Service

Best Practices in Customer Service

by John A. [Editor] Ron; Woods Zemke

Availability: Ships within 1 week

Condition:

Format: Paperback

Publisher: AMACOM

Seller Comments:

*****PLEASE READ BEFORE YOU PURCHASE***book is new and unused however cover has a mild indention/. Pages are clean and unmarked/I am discounting from other sellers and selling at list price/I will ship promptly with free delivery/tracking confirmation. Why wait, for a few dollars more choose expedited shipping and receive your order in a couple of days.

$42.17

Best Practices in Customer Service

Best Practices in Customer Service

by John A. Ron ; Woods Zemke

Availability: Ships within 1 week

Condition:

Format: Wrappers

Publisher: AMACOM

Seller Comments:

4to-over 9¾"-12" tall. Near fine in wrappers.

$70.88

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