Best Practices in Customer Service

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Best Practices in Customer Service

by Ron Zemke

Used & Rare price

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Availability: Ships within 1 week

Format: Softcover

Publisher: AMACOM

Condition:

The following ISBNs are associated with this title:

ISBN - 10: 0814470289

ISBN - 13: 9780814470282

Seller Comments:

A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company.

From the Publisher

<html> <head> </head> <body> <p> " Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on... </p> <p> </p> <p> Best Practices in Customer Service is a one-stop resource designed to help anyone involved in customer service answer these questions and more. </p> <p> </p> <p> With 35 chapters written by customer service experts, it illustrates best practices in customer service and provides the tools readers need to implement those practices in their own companies. From classic issues like customer retention to contemporary concerns like providing customer service on the Internet, it helps readers: </p> <p> </p> <p> * fully understand the connection between excellent customer service and organizational performance </p> <p> * deliver a higher level of customer service at a lower cost </p> <p> * develop a customer base that fuels growth and profitability." </p> </body> </html>

Used books: 20 more copies of this item are available

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Best Practices in Customer Service

Best Practices in Customer Service

by Ron Zemke

Availability: Ships within 1 week

Condition:

Format: Softcover

Publisher: AMACOM

Seller Comments:

Minimal damage to cover and binding. Pages show light use. With pride from Motor City. All books guaranteed. Best Service, Best Prices.

$5.82

Best Practices in Customer Service

Best Practices in Customer Service

by Ron Zemke

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Condition:

Format: Softcover

Publisher: AMACOM

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Ex-Library Book-will contain Library Markings. Book has appearance of light use with no easily noticeable wear. Millions of satisfied customers and climbing. Green Earth Books is the name you can trust, guaranteed. Spend Less. Read More.

$5.82

Best Practices in Customer Service

Best Practices in Customer Service

by Ron Zemke

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Condition:

Format: Softcover

Publisher: AMACOM

Seller Comments:

Only lightly used. Book has minimal wear to cover and binding. A few pages may have small creases and minimal underlining. Book selection as BIG as Texas.

$5.82

Best Practices in Customer Service

Best Practices in Customer Service

by Ron Zemke

Availability: Ships within 1 week

Condition:

Format: Softcover

Publisher: AMACOM

Seller Comments:

Book shows a small amount of wear to cover and binding. Some pages show signs of use. Sail the Seas of Value.

$5.82

Best Practices in Customer Service

Best Practices in Customer Service

by Ron Zemke

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Condition:

Format:

Publisher: AMACOM/American Management Association

Seller Comments:

Former Library book. Shows definite wear, and perhaps considerable marking on inside. Shipped to over one million happy customers. Your purchase benefits world literacy!

$5.82

Best Practices in Customer Service

Best Practices in Customer Service

by Ron Zemke

Availability: Ships within 1 week

Condition:

Format:

Publisher: AMACOM/American Management Association

Seller Comments:

Former Library book. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy!

$5.82

Best Practices in Customer Service

Best Practices in Customer Service

by Zemke

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Condition:

Format:

Publisher: AMACOM

Seller Comments:

Ships same day or next business day! Expedited shipping available. Used sticker and some writing and/or highlighting. Used books may not include working access code or dust jacket.

$11.33

Best Practices in Customer Service

Best Practices in Customer Service

by Ron Zemke

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Condition:

Format: PAPERBACK

Publisher: AMACOM

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0814470289 Trade Paperback. Very Good. Clean, tight. Heavy and/or oversized. International Shipping may require additional postage.

$11.33

Best Practices in Customer Service

Best Practices in Customer Service

by Ron Zemke

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Condition:

Format: S TRADE PAPER

Publisher: AMACOM

$12.26

Best Practices in Customer Service

Best Practices in Customer Service

by Zemke

Availability: Ships within 1 week

Condition:

Format: Paperback

Publisher: Amacom

Seller Comments:

***SIMPLY BRIT*** We have dispatched from our UK warehouse books of good condition to over 1 million satisfied customers worldwide. We are committed to providing you with a reliable and efficient service at all times.

$16.84

Best Practices in Customer Service

Best Practices in Customer Service

by Zemke

Availability: Ships within 1 week

Condition:

Format: Paperback

Publisher: Amacom

Seller Comments:

Ex School Book with usual stamps and stickers. Slight rubbing to cover edge. Slight Shelfwear. Good condition book. Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Most items will be dispatched the same or the next working day.

$16.84

Best Practices in Customer Service

Best Practices in Customer Service

by Zemke

Availability: Ships within 1 week

Condition:

Format: Paperback

Publisher: Amacom

Seller Comments:

Very Good: a copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Most items will be dispatched the same or the next working day.

$16.84

Best Practices in Customer Service

Best Practices in Customer Service

by Zemke

Availability: Ships within 1 week

Condition:

Format: Paperback

Publisher: Amacom

Seller Comments:

**SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence!

$16.89

Best Practices in Customer Service

Best Practices in Customer Service

by Zemke

Availability: Ships within 1 week

Condition:

Format: Paperback

Publisher: Amacom

Seller Comments:

This book is in good condition. All pages are intact, there are no tears to the book and the book is nice and clean. The pages might be slightly dog eared through previous use and textbooks might have a small amount of highlighting but nothing which will obstruct getting the maximum out of the book. Customers are protected by 100% refund guarantee if they are not happy.

$16.95

Best Practices in Customer Service

Best Practices in Customer Service

by Amacom

Availability: Ships within 1 week

Condition:

Format: Trade paperback

Publisher: AMACOM/American Management Association

Seller Comments:

Trade paperback (US). Glued binding. 425 p. Audience: General/trade. Like new. Great price. Ships fast.

$23.64

Best Practices in Customer Service

Best Practices in Customer Service

by Amacom

Availability: Ships within 1 week

Condition:

Format: Trade paperback

Publisher: AMACOM/American Management Association

Seller Comments:

Trade paperback (US). Glued binding. 425 p. Audience: General/trade. Good solid ex-library book with the usual stamps & numbers. Cover is worn with edge, corner, scuffing & creasing. Pages are clean & tight with some corner and edge wear and some folded corners.

$24.84

Best Practices in Customer Service

Best Practices in Customer Service

by Zemke

Availability: Ships within 1 week

Condition:

Format:

Publisher: AMACOM

Seller Comments:

Ships same day or next business day! Expedited shipping available. Used sticker and some writing and/or highlighting. Used books may not include working access code or dust jacket.

$26.75

Best Practices in Customer Service

Best Practices in Customer Service

by John A. [Editor] Ron; Woods Zemke

Availability: Ships within 1 week

Condition:

Format: Paperback

Publisher: AMACOM

Seller Comments:

New Item. Item delivered via UPS in 7-9 business days. Tracking available by request Ships from US. Please allow 1-3 weeks for delivery outside US.

$30.96

Best Practices in Customer Service

Best Practices in Customer Service

by John A. [Editor] Ron; Woods Zemke

Availability: Ships within 1 week

Condition:

Format: Paperback

Publisher: AMACOM

Seller Comments:

*****PLEASE READ BEFORE YOU PURCHASE***book is new and unused however cover has a mild indention/. Pages are clean and unmarked/I am discounting from other sellers and selling at list price/I will ship promptly with free delivery/tracking confirmation. Why wait, for a few dollars more choose expedited shipping and receive your order in a couple of days.

$42.17

Best Practices in Customer Service

Best Practices in Customer Service

by John A. Ron ; Woods Zemke

Availability: Ships within 1 week

Condition:

Format: Wrappers

Publisher: AMACOM

Seller Comments:

4to-over 9¾"-12" tall. Near fine in wrappers.

$70.88

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