A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company.
From the Publisher
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<body> <p> " Why should my employees and I care
about delivering great service? How can I learn more about customer
needs and desires? How do other companies deliver superior service?
How do I build long-term relationships with customers? The litany
of customer service questions goes on and on... </p>
<p> </p> <p> Best Practices in
Customer Service is a one-stop resource designed to help anyone
involved in customer service answer these questions and more.
</p> <p> </p> <p> With 35
chapters written by customer service experts, it illustrates best
practices in customer service and provides the tools readers need
to implement those practices in their own companies. From classic
issues like customer retention to contemporary concerns like
providing customer service on the Internet, it helps readers:
</p> <p> </p> <p> * fully
understand the connection between excellent customer service and
organizational performance </p> <p> * deliver a
higher level of customer service at a lower cost </p>
<p> * develop a customer base that fuels growth and
profitability." </p> </body> </html>