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From the Publisher
Casino Gaming Methods offers insight to a variety of
casino operating departments. Each department and each game
meets the needs of a different customer segment or a different
customer expectation. As with any large business, many
employees understand the details of their specific job, but they
lack a broader view of how each job and each department build upon
the total customer experience. The goal of this book is to
offer readers a view of the broader customer experience by
examining several of the pieces that make up the casino
entertainment experience. It also looks at the games of
slots, blackjack, roulette, poker, baccarat, craps, bingo and
keno. Readers will learn about the history of each game, how
the games are played, how they make money for the casino, and the
rules managers use to monitor game performance.