Customer Service Training 101

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Customer Service Training 101

by Renee Evenson

Used & Rare price

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Delivered in 3-5 weeks

Format: Trade paperback

Publisher: AMACOM/American Management Association

Condition:

The following ISBNs are associated with this title:

ISBN - 10: 0814416411

ISBN - 13: 9780814416419

Seller Comments:

100% Money Back Guarantee. Brand New, Perfect Condition. We offer expedited shipping to all US locations. Over 3, 000, 000 happy customers. Trade paperback (US). Glued binding. 230 p.

From the Publisher

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: • Projecting a positive attitude and making a great first impression • Communicating effectively, both verbally and nonverbally • Developing trust, establishing rapport, and making customers feel valued • Confidently handling difficult customers and situations New features include “How Do I Measure Up?” self-assessments, and “Doing It Right” examples from the author’s extensive customer service experience. Every step-by-step lesson in this comprehensiveand inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more. "

Used books: 6 more copies of this item are available

Customer Service Training 101

Customer Service Training 101

by Renee Evenson

Delivered in 3-5 weeks

Condition:

Format: Trade paperback

Publisher: AMACOM/American Management Association

Seller Comments:

100% Money Back Guarantee. Brand New, Perfect Condition. We offer expedited shipping to all US locations. Over 3, 000, 000 happy customers. Trade paperback (US). Glued binding. 230 p.

$23.62

Customer Service Training 101

Customer Service Training 101

by Renee Evenson

Delivered in 3-5 weeks

Condition:

Format: Trade paperback

Publisher: AMACOM/American Management Association

Seller Comments:

Trade paperback (US). Glued binding. 230 p.

$27.48

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

by Renee Evenson

Delivered in 3-5 weeks

Condition:

Format: PAPERBACK

Publisher: AMACOM

Seller Comments:

0814416411 Special order direct from the distributor.

$29.98

Customer Service Training 101

Customer Service Training 101

by Renee Evenson

Delivered in 3-5 weeks

Condition:

Format: Trade paperback

Publisher: AMACOM/American Management Association

Seller Comments:

Trade paperback (US). Glued binding. 230 p.

$36.67

Customer Service Training 101: Quick and Easy Techniques Tha

Customer Service Training 101: Quick and Easy Techniques Tha

by Renee Evenson

Delivered in 3-5 weeks

Condition:

Format: Paperback

Publisher: Amacom

Seller Comments:

BRAND NEW BOOK! Shipped within 24-48 hours. Normal delivery time is 5-12 days.

$41.89

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

by Renee Evenson

Delivered in 3-5 weeks

Condition:

Format: Paperback

Publisher: Amacom

Seller Comments:

BRAND NEW BOOK! Shipped within 24-48 hours. Normal delivery time is 5-12 days.

$42.52

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