Dealing With an Angry Public: the Mutual Gains Approach to Resolving Disputes

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Dealing With an Angry Public: the Mutual Gains Approach to Resolving Disputes

by Lawrence Susskind

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Delivered in 3-5 weeks

Format: Hardcover

Publisher: Free Press

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The following ISBNs are associated with this title:

ISBN - 10: 0684823020

ISBN - 13: 9780684823027

Seller Comments:

Light wear to edges and pages. Cover and spine show no easily noticeable damage. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company.

From the Publisher

Some portion of the American public will react negatively to almost any new corporate initiative, as Disney discovered when it announced its plans to build an historical theme park in Virginia. Similarly, government efforts to change policy or shift budget priorities are invariably met with stiff resistance. In this enormously practical book, Lawrence Susskind and Patrick Field analyze scores of both private and public-sector cases, as well as crisis scenarios such as the Alaskan oil spill, the silicone breast implant controversy, and nuclear plant malfunction at Three Mile Island. They show how resistance to both public and private initiatives can be overcome by a mutual gains approach involving face-to-face negotiation, a strategy applied successfully by over fifteen hundred executives and officials who have attended Professor Susskind''s MIT-Harvard "Angry Public" seminars.

Susskind and Field outline the six key elements of this approach in order to help business and government leaders negotiate, rather than fight, with their critics. In the process, they show how to identify who the public is, whose concerns to address first, which people and organizations must be convinced of the legitimacy of action taken, and how to assess and respond to different types of anger effectively. Acknowledging the crucial role played by the media in shaping public perception and understanding, Susskind and Field suggest a way to develop media interaction which is consistent with the six mutual gains principles, and also discuss the type of leadership that corporate and government managers must provide in order to combine these ideas into a useful whole.

We all need to be concerned about a society in which the public''s concerns, fears and anger are not adequately addressed. When corporate and government agencies must spend crucial time and resources on rehashing and defending each decision they make, a frustrated and angry public contributes to the erosion of confidence in our basic institutions and undermines our competitiveness in the international marketplace. In this valuable book, Susskind and Field have produced a strong, clear framework which will help reduce these hidden costs for hundreds of executives, managers, elected and appointed officials, entrepreneurs, and the public relations, legal and other professionals who advise them.

Used books: 9 more copies of this item are available

Dealing With an Angry Public: the Mutual Gains Approach to Resolving Disputes

Dealing With an Angry Public: the Mutual Gains Approach to Resolving Disputes

by Patrick Lawrence; Field Susskind

Delivered in 3-5 weeks

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Format: Hardcover

Publisher: Free Press

Seller Comments:

Nice condition with minor indications of previous handling. Book selection as BIG as Texas.

$6.09

Dealing With an Angry Public: the Mutual Gains Approach to Resolving Disputes

Dealing With an Angry Public: the Mutual Gains Approach to Resolving Disputes

by Lawrence Susskind Patrick Field

Delivered in 3-5 weeks

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Format: Hardcover

Publisher: Free Press

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Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$8.42

Dealing With an Angry Public

Dealing With an Angry Public

by Susskind

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Publisher: S+S

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Ships same day or next business day! Expedited shipping available. Used sticker and some writing and/or highlighting. Used books may not include working access code or dust jacket.

$9.80

Dealing With an Angry Public: the Mutual Gains Approach to Resolving Disputes

Dealing With an Angry Public: the Mutual Gains Approach to Resolving Disputes

by Lawrence Susskind Patrick Field

Delivered in 3-5 weeks

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Format: Hardcover

Publisher: Free Press

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Books have varying amounts of wear and highlighting. Usually ships within 24 hours in quality packaging. Satisfaction guaranteed. This item may not include any CDs, Infotracs, Access cards or other supplementary material.

$10.15

Dealing With an Angry Public

Dealing With an Angry Public

by Susskind

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Condition:

Format:

Publisher: S+S

Seller Comments:

Ships same day or next business day! Expedited shipping available. Used sticker and some writing and/or highlighting. Used books may not include working access code or dust jacket.

$21.12

Dealing With an Angry Public: the Mutual Gains Approach to Resolving Disputes

Dealing With an Angry Public: the Mutual Gains Approach to Resolving Disputes

by Patrick Lawrence; Field Susskind

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Free Press

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Expedited shipping is available for this item!

$30.06

Dealing With and Angry Public: the Mutual Gains Approach to Resolving Disputes

Dealing With and Angry Public: the Mutual Gains Approach to Resolving Disputes

by Patrick Lawrence & Field Susskind

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Format: Hard Cover

Publisher: The Free Press, a division of Macmillan, Inc

Seller Comments:

8vo-over 7¾"-9¾" tall. 276pp. incl. index; HB quarter-bound red&blk. w/silver; some rub&sun w/usual shelfwear; ink underline¬es throughout; notes, bk. pastedwn.; otherwise clean, tight pgs. DJ blk. &red w/white; rubbed w/some sml. tears. Business mangement & public relations.

$30.36

Dealing With an Angry Public: the Mutual Gains Approach to Resolving Disputes...

Dealing With an Angry Public: the Mutual Gains Approach to Resolving Disputes...

by Patrick Lawrence; Field Susskind

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Free Press

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Hardcover New Book. Ship within one business day with tracking number.

$46.84

Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes

Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes

by Lawrence Susskind

Delivered in 3-5 weeks

Condition:

Format: Hard cover

Publisher: Free Press

Seller Comments:

Sewn binding. Cloth over boards. 288 p. Audience: General/trade. 840-E

$62.70

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