0131711490 Has moderate shelf wear, highlighting, underlining and/or writing. Great used condition. Has slight water damage that does not affect readability of the book. We are a tested and proven company with over 900, 000 satisfied customers since 1997. Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders.
From the Publisher
Describing in great depth and detail all areas of
hotel administration, this accurate book provides an up-to-date and
comprehensive examination of the responsibilities of a hotel
general manager. It shares with readers the procedures effective
managers use to ensure their hotel¿s-and their own-ultimate
success. KEY TOPICS This unique approach addresses
all of the operating departments of a full-service hotel-Human
Resources, Controller, The Front Office, Housekeeping, Food and
Beverage, Safety and Property Security, Sales and Marketing,
Facility Engineering and Maintenance-from the viewpoint of the
General Manager. It also explores franchise agreements and
management contracts, purchasing a hotel, and career opportunities.
For current and future hotel general managers,
and hotel department heads-i.e., executive housekeepers, directors
of sales, controllers, and front office managers.