Knock Your Socks Off Service Recovery

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Knock Your Socks Off Service Recovery

by Ron Zemke

Used & Rare price

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Availability: Ships within 1 week

Format: Softcover

Publisher: AMACOM

Condition:

The following ISBNs are associated with this title:

ISBN - 10: 081447084X

ISBN - 13: 9780814470848

Seller Comments:

Light shelving wear with minimal damage to cover and bindings. Pages show minor use. Help save a tree. Buy all your used books from Thriftbooks. Read. Recycle and Reuse.

From the Publisher

Cancelled flights, damaged goods, botched bills, locked-up software -- these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned "service recovery". And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become your most loyal customers -- and are a source of continuing business for years to come.

Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system. Enlivened by John Bush''s witty illustrations, the book explains:
-- The economics of recovery -- what it costs when you lose customers, and how little it can cost to win them back
-- The processes, policies, and technology a company must have to ensure an effective, real-time recovery system
-- The manager''s role in sustaining an outstanding recovery system -- through training, coaching, empowering, supporting, inspiring, and rewarding great service providers.

Used books: 17 more copies of this item are available

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Chip R. Ron; Bell Zemke

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Condition:

Format: Softcover

Publisher: AMACOM

Seller Comments:

Help save a tree. Buy all your used books from Thriftbooks. Read. Recycle and Reuse.

$5.82

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Chip R. Ron; Bell Zemke

Availability: Ships within 1 week

Condition:

Format: Softcover

Publisher: AMACOM

Seller Comments:

Book has a small amount of wear visible on the binding, cover, pages. Selection as wide as the Mississippi.

$5.82

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Chip R. Ron; Bell Zemke

Availability: Ships within 1 week

Condition:

Format: Softcover

Publisher: AMACOM

Seller Comments:

Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company.

$5.82

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Chip R. Ron; Bell Zemke

Availability: Ships within 1 week

Condition:

Format: Softcover

Publisher: AMACOM

Seller Comments:

Excellent condition with minimal visible wear. Biggest little used bookstore in the world.

$5.82

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Chip R. Ron; Bell Zemke

Availability: Ships within 1 week

Condition:

Format: Softcover

Publisher: AMACOM

Seller Comments:

Book has appearance of light use with no easily noticeable wear. Millions of satisfied customers and climbing. Green Earth Books is the name you can trust, guaranteed. Spend Less. Read More.

$5.82

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Chip R. Ron; Bell Zemke

Availability: Ships within 1 week

Condition:

Format: Softcover

Publisher: AMACOM

Seller Comments:

Light shelf wear and minimal interior marks. Millions of satisfied customers and climbing. Green Earth Books is the name you can trust, guaranteed. Spend Less. Read More.

$5.82

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Chip R. Ron; Bell Zemke

Availability: Ships within 1 week

Condition:

Format: Softcover

Publisher: AMACOM

Seller Comments:

This book has a light amount of wear to the pages, cover and binding. Blue Cloud Books-Hot deals from the land of the sun.

$5.82

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Chip R. Ron; Bell Zemke

Availability: Ships within 1 week

Condition:

Format: Softcover

Publisher: AMACOM

Seller Comments:

This book has a light amount of wear to the pages, cover and binding. Blue Cloud Books-Hot deals from the land of the sun.

$5.82

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Chip R. Bell Ron Zemke

Availability: Ships within 1 week

Condition:

Format:

Publisher: AMACOM/American Management Association

Seller Comments:

Very Good condition.

$6.36

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Chip R. Bell Ron Zemke

Availability: Ships within 1 week

Condition:

Format:

Publisher: AMACOM/American Management Association

Seller Comments:

Acceptable condition. Former Library book. Dampstained. Interior stamped. AS IS!

$6.36

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Ron Zemke Chip R. Bell

Availability: Ships within 1 week

Condition:

Format: Paperback

Publisher: AMACOM

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$12.64

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

by Chip R. Bell Ron Zemke

Availability: Ships within 1 week

Condition:

Format: Trade

Publisher: AMACOM

Seller Comments:

We are a Howard Co., Maryland-based brick-and-mortar store with over 75, 000 volumes. Satisfaction Guaranteed! !

$15.11

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Zemke

Availability: Ships within 1 week

Condition:

Format: Paperback

Publisher: Amacom

Seller Comments:

In VERY GOOD general condition, with some signs of previous ownership and usage.

$16.84

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Ron Zemke

Availability: Ships within 1 week

Condition:

Format: Trade paperback

Publisher: AMACOM/American Management Association

Seller Comments:

Trade paperback (US). Glued binding. 224 p. Contains: Illustrations, black & white. Knock Your Socks Off. Audience: General/trade. Brand New. Fast Arrival. Packaged, shipped and protected in bubble wrap. Free USPS Tracking. The book scans 2010.

$19.06

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Ron Zemke

Availability: Ships within 1 week

Condition:

Format: Trade paperback

Publisher: AMACOM/American Management Association

Seller Comments:

Trade paperback (US). Glued binding. 224 p. Contains: Illustrations, black & white. Knock Your Socks Off.

$20.91

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Chip R. Ron; Bell Zemke

Availability: Ships within 1 week

Condition:

Format: PAPERBACK

Publisher: AMACOM

Seller Comments:

081447084X Special order direct from the distributor.

$23.10

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Chip R. Ron; Bell Zemke

Availability: Ships within 1 week

Condition:

Format: PAPERBACK

Publisher: AMACOM

Seller Comments:

081447084X Brand New US Edition Book in Perfect Condition. Fast Shipping with tracking number.

$25.11

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