Overpromise and Overdeliver

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Overpromise and Overdeliver

by Rick Barrera

Used & Rare price

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Format: Hardcover

Publisher: Portfolio

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The following ISBNs are associated with this title:

ISBN - 10: 1591842689

ISBN - 13: 9781591842682

Seller Comments:

Appearance of only slight previous use. Cover and binding show a little wear. All pages are undamaged with potentially only a few, small markings. Help save a tree. Buy all your used books from Thriftbooks. Read. Recycle and Reuse.

From the Publisher

The Wall Street Journal and BusinessWeek bestseller?fully revised and updated

The old clich? is that smart companies underpromise and overdeliver. But in today?s crowded market, underpromising is a ticket to oblivion.

Companies like American Girl, Best Buy, and Apple came out of nowhere to dominate their markets. How did they scoop their bigger and wealthier competition? It wasn?t through a fat marketing budget. It was because they made, and kept, dangerously ambitious promises. In fact, they overpromised to lure customers in?and then overdelivered to keep them.

Rick Barrera shows how to make sure that every point of contact between your company and its customers is well executed and fulfills an over-the-top brand promise, to drive word of mouth and rapid growth.

Used books: 8 more copies of this item are available

Overpromise and Overdeliver

Overpromise and Overdeliver

by Rick Barrera

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio

Seller Comments:

Light wear to edges and pages. Cover and spine show no easily noticeable damage. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company.

$5.82

Overpromise and Overdeliver (Revised Edition): How to Design and Deliver Extraordinary Customer Experiences

Overpromise and Overdeliver (Revised Edition): How to Design and Deliver Extraordinary Customer Experiences

by Rick Barrera

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Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

This book is almost new and shows only very slight signs of wear. Blue Cloud Books-Hot deals from the land of the sun.

$5.82

Overpromise and Overdeliver (Revised Edition): How to Design and Deliver Extraordinary Customer Experiences

Overpromise and Overdeliver (Revised Edition): How to Design and Deliver Extraordinary Customer Experiences

by Rick Barrera

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

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1591842689 Ships Within 24 Hours. Tracking Number available for all USA orders. Excellent Customer Service. Upto 15 Days 100% Money Back Gurantee. Try Our Fast! ! ! ! Shipping With Tracking Number.

$5.82

Overpromise and Overdeliver (Revised Edition): How to Design and Deliver Extraordinary Customer Experiences

Overpromise and Overdeliver (Revised Edition): How to Design and Deliver Extraordinary Customer Experiences

by Rick Barrera

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

100% of this purchase will support literacy programs through a nonprofit organization!

$5.82

Overpromise and Overdeliver (Revised Edition): How to Design and Deliver Extraordinary Customer Experiences

Overpromise and Overdeliver (Revised Edition): How to Design and Deliver Extraordinary Customer Experiences

by Rick Barrera

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Ships same day. Gift Quality. Tracking Included.

$5.90

Overpromise and Overdeliver (Revised Edition): How to Design and Deliver Extraordinary Customer Experiences

Overpromise and Overdeliver (Revised Edition): How to Design and Deliver Extraordinary Customer Experiences

by Rick Barrera

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$9.14

Overpromise and Overdeliver (Revised Edition): How to Design and Deliver Extraordinary Customer Experiences

Overpromise and Overdeliver (Revised Edition): How to Design and Deliver Extraordinary Customer Experiences

by Rick Barrera

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$11.88

Overpromise and Overdeliver

Overpromise and Overdeliver

by Rick Barrera

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio

Seller Comments:

An EX LIBRARY copy in VERY GOOD condition. May have some library identification marks/stamps. This book is in VERY GOOD overall condition, with only minor signs of previous ownership.

$16.84

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